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Guest Services Manager Jobs in Indiana (NOW HIRING)

InTown Suites

Guest Services Representative

Anderson, IN · On-site

$11.75 - $14.25/hr

The Guest Services Representative will cover all aspects of the front office whenthe GeneralManager ... Notify General Manager or equivalentimmediatelyof any guest, employee, or cash concerns * Provide ...

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Guest Services Manager information

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How much do guest services manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for guest services manager in Indiana is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $23.56 per hour, depending on experience, location, and employer.

What is a guest services manager?

A guest services manager oversees the customer experience in hospitality or service industries, ensuring guest satisfaction and resolving issues. They coordinate staff, handle complaints, and maintain service standards, often requiring strong communication and leadership skills.

How does a Guest Services Manager typically collaborate with other departments to ensure a seamless guest experience?

A Guest Services Manager regularly works with housekeeping, maintenance, and food & beverage teams to address guest needs promptly and maintain high service standards. They coordinate with these departments to resolve any issues that arise during a guest's stay, such as special requests or room changes. Strong communication and organizational skills are essential, as the manager acts as a bridge between guests and other staff to ensure satisfaction. This collaborative approach not only enhances the guest experience but also fosters a supportive team environment.

What is the difference between Guest Services Manager vs Front Desk Supervisor?

AspectGuest Services ManagerFront Desk Supervisor
CredentialsCustomer service experience, hospitality certifications often preferredCustomer service experience, hospitality or front desk training
Work EnvironmentHotels, resorts, hospitality venues overseeing guest experienceHotels, motels, hospitality settings managing front desk operations
Employer & Industry UsageCommonly employed in hotels and resortsPrimarily used in hotel front desk operations
Search & Comparison IntentPeople comparing guest experience management rolesIndividuals looking into front desk or reception supervisory roles

The Guest Services Manager focuses on overseeing overall guest experience, including service quality and staff management, while the Front Desk Supervisor manages daily front desk operations and staff. Both roles require customer service skills and hospitality knowledge, but the Guest Services Manager has broader responsibilities related to guest satisfaction and team leadership.

What are the key skills and qualifications needed to thrive as a Guest Services Manager, and why are they important?

To thrive as a Guest Services Manager, you need strong customer service skills, leadership abilities, and experience in hospitality management, often supported by a degree in hospitality or related field. Familiarity with property management systems (PMS), reservation software, and front desk technology is typically required. Exceptional interpersonal skills, conflict resolution, and the ability to multitask under pressure set outstanding managers apart. These skills ensure seamless guest experiences, high satisfaction, and efficient team operations in a fast-paced hospitality environment.

What does a Guest Services Manager do?

A Guest Services Manager oversees the experience of guests at hotels, resorts, or other hospitality establishments. They manage front desk staff, respond to guest inquiries or complaints, and ensure that all services meet company standards. Their role often includes training staff, coordinating with housekeeping and maintenance, and implementing policies to improve guest satisfaction. Guest Services Managers play a key role in ensuring a pleasant and seamless experience for all visitors.

What is the highest paying job in hotel management?

The highest paying roles in hotel management are typically executive positions such as General Manager of large luxury hotels or hotel chains, with salaries often exceeding six figures. These roles require extensive experience, strong leadership skills, and often advanced certifications in hospitality management or business administration.

What is the highest paid job in hospitality?

In the hospitality industry, executive roles such as General Managers of large hotels or resort directors tend to be the highest paid positions, often earning six-figure salaries. These roles require extensive experience, leadership skills, and often involve overseeing multiple departments and operations.

What does a guest Manager do?

A Guest Services Manager oversees the customer experience at a hospitality or service establishment, ensuring guest satisfaction and resolving issues. They manage staff, handle complaints, coordinate services, and often use tools like reservation systems to improve guest interactions.

What Does a Guest Service Manager Do?

A guest service manager performs a variety of customer relations duties at a hotel. In this job, you’re responsible for ensuring that the guests at your hotel have an experience that exceeds their expectations. You not only greet and check in guests but also help them experience various hotel activities by facilitating spa visits, restaurant reservations, and granting room upgrades. You also train new employees on proper guest relations procedures and oversee room service operations to ensure quality. Qualifications for this career include postsecondary education and experience in hotel management or hospitality as well as strong leadership and organizational skills.

More about Guest Services Manager jobs
What are the most commonly searched types of Guest Services jobs in Indiana? The most popular types of Guest Services jobs in Indiana are:
What cities in Indiana are hiring for Guest Services Manager jobs? Cities in Indiana with the most Guest Services Manager job openings:
Guest Services Manager jobs near you
Infographic showing various Guest Services Manager job openings in Indiana as of July 2026, with employment types broken down into 70% Full Time, 27% Part Time, 2% Temporary, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,161 per year, or $20.3 per hour.

Guest Services Manager

Wheeler Mission Ministries

Bloomington, IN

Full-time

Re-posted 11 days ago

Job description

Position  Description

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry whose designated purpose is religious.  We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping those experiencing homelessness and those in need.  Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission Ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed.  Employees are encouraged and expected to share the Gospel as opportunities arise.

Job Title: Guest Services Manager

Exempt/Non-Exempt: Exempt   

Reports to: Director of Community Engagement & Services

Full or Part-time: Full-time  

Team:  Center for Men - Bloomington

 

Position Summary:

The Guest Services Manager is the frontline supervisor of the Guest Service Coordinators (GSCs) at a specific Wheeler program site, including leading the team of GSCs, performing administrative responsibilities, ensuring security is appropriate for the site and overseeing intake and daily program needs. As a servant leader, the Guest Services Manager focuses on employee and guest engagement and appropriately problem solves issues, using Biblical direction and guidance. This role frequently includes evening/weekend activities

Key Duties and Responsibilities

Brief description of duties in order of priority

Leadership Responsibilities: Oversees all GSCs in the facility.  

  • Provide direct supervision to GSC staff. Meets daily with team members to review any guest changes and situations that need to be addressed.
  • Schedules staff shifts and monitors staff time and attendance to determine appropriate daily coverage.
  • Ensure all GSCs follow policies and training requirements, reporting to supervisor any training needs.
  • Gives frequent feedback and coaching and conducts annual performance reviews.

Administrative Responsibilities:  Regular administrative duties include:

  • Participates in daily, weekly, and other regular program meetings.
  • Completes paperwork, incident reports, answers email, and keeps on top of required reporting. Ensures that all data is documented accurately in the database daily and follows up with staff to ensure accountability.
  • Meets weekly to discuss concerns or supervisory issues with site leadership
  • Approves time in payroll system

Site Security Needs: Coordinates site security needs which include:

  • Schedules security vendor personnel
  • Evaluates performance of security personnel
  • Assesses effectiveness of security at the site and communicates needs to management

Guest Support: As necessary, supports residents and programs at the site which includes:

  • Supporting intakes through providing guests with rules, a brief tour of the building bed assignments, and addressing any additional personal needs of guests
  • Managing volunteers through showing them to their area and supervising as necessary
  • Gives counsel and guidance to guests as needed, using Scripture as guidance in all situations
  • Participates in planning nightly activities for guests and may supervise activities
  • Mediates disputes when necessary and records incidents

REPORTING RELATIONSHIPS:

This position serves as team lead for the GSC I and II roles as well as volunteers for all shifts.  Serves as the main point of contact for conflict resolution.

Competencies Required

Unique for this job

Unique for this job

For managers of people

Adaptability

Collaboration

Builds Effective Teams

Guest/Customer Focus

Listening

Delegates

Emotional Intelligence

Patience

Develops Staff

Compassion

Solves Problems

Directs Staff

Timeliness

Builds Effective Teams

Communicates Effectively

Communicates Effectively

Multi-Tasking

Solves Problems

Conflict Resolution

Gives Performance Feedback

 MINIMUM QUALIFICATIONS:

Education/Experience:

  • 2+ years of Social Service experience. One year of team leadership experience including supervision.
  • High School Diploma or HSE
  • Familiarity with the Wheeler Mission program focus and our residents’ experience, including addiction support, mental health issues, and trauma support, strongly preferred.
  • The Guest Services Manager is usually assigned between the first and second shifts of the day.  Schedule assignments are at the discretion of the Director and may change at any time with or without advance notice. Some scheduling flexibility is permitted at the discretion of the Director. Occasional extended hours and/or working different shift schedules may be required as job duties and guest census demands.

Required Knowledge Areas for Success:

  • Guest Relations
  • De-escalation, Trauma Informed Care, Mental Health Support
  • Complete 3 courses in Wheeler Program curriculum (ex. OSHA certification) and 3 additional courses within 3 years.

Technical/Software Knowledge:

  • Basic Proficiency in Microsoft Office Suite, including email and Word, Excel and PowerPoint.  
  • Basic Proficiency in Mission Tracker Software and Paycom.

Mission Alignment:

  • Belief in the inerrancy of the Holy Bible
  • Adherence to WM Employee Policies
  • Alignment with WM Core Values:
  • Christ-Centered Purpose
  • Faithful Stewardship
  • Excellence
  • Grace and Truth

Physical Requirements:

To perform the essential job functions of this position, with reasonable accommodations, a candidate must be capable of performing many physical functions including: 

  • Walking short distances with the ability to walk up and down stairs
  • Physical dexterity sufficient to type and operate standard office equipment
  • Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
  • Strength to lift office supplies and equipment up to 50 pounds

Other Requirements for Employment

  • Conflict of Interest Policy
  • Confidentiality Policy
  • Post-offer acceptable background check required for all positions
  • 1+ years of sobriety
  • All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment. 

 Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice.  This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.”  The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities

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