Guest Service Intern Jobs (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Event Services Intern at Moody Center will gain a working knowledge of venue management at a top live entertainment arena by supporting the planning and execution of various Moody Center departments including Guest Services, Security, and Event Management for events including basketball games, concerts, and family shows. 

Internship Details: 

• Not to exceed 20 hours per week 
• Internship Dates: Fall Semester (August – December) 
• Location: Moody Center, on UT campus 

This role pays an hourly rate of $13.00.

This role is expected to last from August 10, 2026 and will end on December 21, 2026

This position will remain open until October 16, 2026.

Essential Duties & Responsibilities: 

• Assist with preparation of event materials throughout the planning and execution of major events such as Event Reports and Brief Sheets.  
• Learn and ensure all laws, codes, ordinances, policies, procedures, risk management, safety precaution, rules/regulations and emergency procedures are followed. 
• Shadow Security, Guest Services, and Event Services Managers during events. 
• Attend Event Advance and Event Operation meetings. 
• Manage an event or portion of an event with the supervision of an Event Manager. 
• Resolve problems in a timely manner; analyze and gather information and identify alternative solutions quickly and effectively. 
• Perform other duties as assigned by the Event Manager. 
• Apply event planning and operations knowledge by preparing event reports and brief sheets to support successful execution of events.  
• Gain practical experience in venue management by shadowing Guest Services, Security, and Event Services during a variety of events. 
• Build confidence in managing a portion of an event with supervision, using strong communication and decision-making skills to support staff and guest needs. 
• Strengthen problem solving abilities by identifying issues, evaluating potential solutions, and responding quickly to operational challenges. 
• Deliver positive guest experiences through professional customer service and clear communication with both internal and external stakeholders. 
• Grow confidence working in a live events environment that requires problem solving, flexibility, and strong teamwork. 

Learning Objectives: By the end of the internship, the Event Services Intern will be able to: 

• Apply event planning and operations knowledge by preparing event reports and brief sheets to support successful execution of events.   
• Gain practical experience in venue management by shadowing Guest Services, Security, and Event Services during a variety of events.  
• Build confidence in managing a portion of an event with supervision, using strong communication and decision-making skills to support staff and guest needs.  
• Strengthen problem solving abilities by identifying issues, evaluating potential solutions, and responding quickly to operational challenges.  
• Deliver positive guest experiences through professional customer service and clear communication with both internal and external stakeholders.  
• Grow confidence working in a live events environment that requires problem solving, flexibility, and strong teamwork. 

• Current student or recent graduate from a university program in venue management, event management, sport management or a related field. 
• Strong verbal and written communication skills, with the ability to present and communicate new ideas and concepts. 
• Previous experience coordinating events/programs preferred. 
• Proficiency in Microsoft Office programs (Microsoft Word and Excel) 
• Ability to work well in a team-oriented, fast-paced, event-driven environment 
• Extremely organized and detail-oriented, quick learner and great time management skills. 
• Excellent customer service skills 
• Work extended and/or irregular hours at Moody Center events including nights and weekends. 

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.