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Guest Service Intern Jobs (NOW HIRING)

SusieCakes

Menlo Park Guest Service Intern

Menlo Park, CA · On-site

$47K - $57K/yr

As the Guest Service Intern, you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career.

SusieCakes

Menlo Park Guest Service Intern

Menlo Park, CA

$47K - $57K/yr

As the Guest Service Intern, you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career.

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Guest Service Intern information

What does a customer service intern do?

A guest service intern assists customers by providing information, answering questions, and resolving issues related to their stay or experience. They often handle check-ins, answer inquiries about services, and support the front desk or customer service team, developing communication and problem-solving skills. The role typically involves working in a hospitality or service environment and may require basic knowledge of reservation systems or customer service protocols.

Is 22 too old for an internship?

Guest Service Internships are typically open to a wide age range, including individuals who are 22 years old. Age is generally not a barrier, and employers often value maturity and relevant skills over age when considering candidates for internships.

Does Airbnb hire interns?

Airbnb offers internship programs for students and recent graduates in various departments such as hospitality, marketing, and engineering. Internships typically last several months and may require applying through their careers website, with opportunities available in different locations and virtual formats. These programs often provide hands-on experience and networking opportunities within the company.

How much do hotel interns get paid?

Hotel guest service interns typically earn between minimum wage and $15 per hour, depending on the location, hotel size, and intern experience. Compensation may also include perks like free or discounted accommodations and meals during the internship period.

What is the difference between Guest Service Intern vs Front Desk Associate?

AspectGuest Service InternFront Desk Associate
CredentialsHigh school diploma or equivalent; some customer service experienceHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentInternship setting, often seasonal or temporary, in hotels or resortsFull-time or part-time role at hotel front desk, customer service focus
Employer & Industry UsageHotels, resorts, hospitality industry, internship programsHotels, motels, hospitality industry, entry-level position
Comparison Search IntentYesYes

The Guest Service Intern typically participates in a temporary internship program, gaining experience in hospitality and customer service. The Front Desk Associate is a regular, often full-time role responsible for guest check-ins, reservations, and customer inquiries. While both roles require customer service skills and similar credentials, the intern position is more focused on learning and development, whereas the associate role involves ongoing operational duties.

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What are the most commonly searched types of Guest Service jobs? The most popular types of Guest Service jobs are:
What states have the most Guest Service Intern jobs? States with the most job openings for Guest Service Intern jobs include:
Guest Service Intern jobs near you
Laguna Niguel Guest Service Intern

Laguna Niguel Guest Service Intern

SusieCakes

Laguna Niguel, CA • On-site

Internship

Medical, Dental, Vision, Retirement, PTO

Posted 29 days ago

SusieCakes rating

6.5

Company rating: 6.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

9th of 46 rated bakeries

Job description

At SusieCakes, we bake nostalgic, homemade-style desserts from scratch daily, using the finest ingredients. Our Celebration Cake is a birthday staple in countless homes, and our bakeries blend classic charm with a warm, modern feel.
We're committed to promoting from within, which is why we offer a limited number of internships for students eager to grow in the hospitality industry. As a luxury lifestyle brand, we focus on a positive work environment, team development, and career growth. If you have a passion for leadership, business, and teamwork, come celebrate with us!
As the Guest Service Intern, you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career. Our mission is to provide you with the knowledge around running the complete operation as efficiently as possible, while learning key leadership skills to coach and develop people internally.
Important Note: Housing is not provided for this program. Must be currently enrolled in a hospitality program or certification course.
BENEFITS & PERKS:
  • Flexible work schedule
  • Free non-slip shoes (annually!)
  • Birthday month PTO with complimentary cake
  • Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
  • Medical, dental, vision insurance
  • Vacation, 401k, FSA • Paid Sick Time
  • Referral Program
  • Pet rescue reimbursement and pet insurance
  • Flexible return to work schedule for maternity leave
  • Generous 50% discount on all our delicious desserts!
Internship Overview
Operations:
  • Gain business acumen by exploring objectives, policies, and priorities.
  • Build brand awareness through guest and team connections.
  • Maintain service quality by handling guest interactions and transactions.
  • Learn product preparation, quality checks, and recipe execution.

People:
  • Work alongside the General Manager to learn how we inspire, support, and develop our team members to create a positive and engaging work environment.

Financial:
  • Learn about labor, cost of goods, and operating expenses.
  • Shadow payroll processing.

Facility & Safety:
  • Perform cleaning tasks and bakery walkthroughs.
  • Learn about bakery maintenance management.

Leadership:
  • Model company mission, values, and goals.
  • Demonstrate teamwork and leadership by example.
  • Work efficiently in a fast-paced, entrepreneurial environment.
  • Stay objective and solution-focused in challenging situations.

Qualifications:
Education and Experience
  • 1 year of experience in hospitality courses
  • Or 1 year of restaurant/bakery/retail experience

Language Skills
  • Must be able to read and understand English for safety purposes
  • Must be able to communicate effectively with guests, managers, and team members

Physical Demands
  • Must be able to lift up to 50 lbs.
  • Must be able to work long periods of time standing
  • Must be able to taste product for quality assurance i.e buttercream(s), cake(s) and cupcake(s)batter, cookie dough and other recipes as assigned

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.

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