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Guest Service Associate Jobs in Florida (NOW HIRING)

EWC Growth

Guest Sales Associate, Lake Nona

Orlando, FL · On-site

$14 - $15/hr

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This ...

Marriott

Guest Service Expert

Ponte Vedra Beach, FL · On-site

$13.75 - $16.75/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

New

Marriott

Guest Service Expert

Miami, FL · On-site

$14 - $17.25/hr

Our Guest Service Experts take the initiative and deliver a wide range of services to make sure ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

HHM Hotels

Guest Service Manager

Deerfield Beach, FL · On-site

$60K/yr

Guest Service Manager Manage front desk operations according to brand/hotel and sustainability ... Interview, select, train, schedule, coach and support associates, ensuring they perform in ...

New

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Florida

Guest Service Associate information

See Florida salary details

$6

$11

$15

How much do guest service associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for guest service associate in Florida is $11.89, according to ZipRecruiter salary data. Most workers in this role earn between $10.58 and $12.93 per hour, depending on experience, location, and employer.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.
What are the most commonly searched types of Guest Service jobs in Florida? The most popular types of Guest Service jobs in Florida are:
What cities in Florida are hiring for Guest Service Associate jobs? Cities in Florida with the most Guest Service Associate job openings:
Infographic showing various Guest Service Associate job openings in Florida as of August 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 100% In-person job distribution, with an average salary of $24,724 per year, or $11.9 per hour.

Guest Sales Associate, Lake Nona

European Wax Center

Orlando, FL

$14 - $15/hr

Part-time

Life, Retirement

Posted 16 days ago

Job description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

  • Develop a thorough understanding of European Wax Center services and products
  • Upsell and cross-sell retail products & various waxing services
  • Educate guests on benefits and savings of Wax Passes
  • Arrive to work timely following the appropriate dress code, including wearing of the required name tag
  • Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
  • Confirm each guest service(s) and offer recommended/related add on service(s)
  • Administer check-ins and check-outs, processing payments, refunds and reservation requests
  • Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
  • Organize the reservation book based on guest requests and associate availability
  • Perform opening and closing procedures for the center
  • Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

  • High school diploma or GED
  • Exposure to luxury service preferred
  • 2+ years customer service experience or sales experience, preferably in a retail environment
  • Exceptional interpersonal skills
  • Excellent written and verbal communication with strong attention to detail
  • Good time management and organizational skills
  • Flexibility to perform external or internal events may be required
  • Ability to work flexible days and hours, including weekends/evenings
  • Exude a positive, friendly, and personable demeanor
  • Ability to receive and provide feedback
  • Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

Physical Demands
While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

  • $14-$15 per hour (determined based on experience) + up to $1,600 in annual commissions
  • Complementary Waxing Services
  • 50% Off Our Exclusive Skincare Retail Products
  • 401(k) Plan (for eligible employees)
  • Sick Leave
  • Company-Paid Life and Disability Insurance (for eligible employees)
  • Flexible Spending Accounts (FSA) and Dependent Care Benefits
  • Pre-Tax Commuter & Transportation Benefits
  • Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process. #LI-DNI

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