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Guest Service Associate Jobs in Miami, FL (NOW HIRING)

Upshift

Guest Service Associate

Fort Lauderdale, FL · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

Upshift is looking for Guest Service Associate for flexible shifts. • Pick when and where you want to work. • Create your own schedule - work as much or as little as you want. • For all ...

Upshift

Guest Service Associate

Miami, FL · On-site

$15 - $20/hr

  • Medical

  • Dental

  • Vision

Upshift is looking for Guest Service Associate for flexible shifts. • Pick when and where you want to work. • Create your own schedule - work as much or as little as you want. • For all ...

European Wax Center

Guest Service Associate

Aventura, FL · On-site

$14.25 - $17.50/hr

Guest Service Associate As a Guest Service Associate at European Wax Center in Aventura, you'll use your expertise to ensure every moment is an opportunity for confidence! We seek a special person ...

Aqua-Tots Swim School

Guest Service Associate

Davie, FL · On-site

$16/hr

Aqua Tots is looking for a Front Desk Associate. Must be friendly, able to multitask, work with a ... Customer service * Ability to build professional relationships with staff and customers We seek ...

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All JobsGuest Service Associate JobsGuest Service Associate Jobs in Miami, FL

Guest Service Associate information

See Miami, FL salary details

$8

$15

$20

How much do guest service associate jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for guest service associate in Miami, FL is $15.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.56 and $16.54 per hour, depending on experience, location, and employer.

What are common challenges faced by guest service associates, and how can they be addressed?

Guest Service Associates often encounter challenges such as managing high guest volumes during peak times, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To address these challenges, it’s important to develop strong communication and problem-solving skills, remain calm under pressure, and seek guidance from team leaders when needed. Building rapport with guests and collaborating closely with teammates helps create a supportive environment and ensures a consistently positive experience for visitors.

What is the difference between Guest Service Associate vs Front Desk Agent?

AspectGuest Service AssociateFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, entertainment venuesHotels, motels, resorts, hospitality establishments
Employer & IndustryHospitality, travel, entertainmentHospitality, travel, lodging
Primary ResponsibilitiesAssisting guests, providing information, handling inquiriesChecking in/out guests, managing reservations, answering front desk calls

Both roles focus on guest interaction and customer service within the hospitality industry. While a Guest Service Associate often handles a broader range of guest needs and inquiries, a Front Desk Agent primarily manages check-in/check-out processes and reservations. Both positions require similar credentials and are essential for delivering excellent guest experiences.

What are the key skills and qualifications needed to thrive as a guest service associate?

To thrive as a Guest Service Associate, you need strong interpersonal skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office tools is often required. Excellent communication, patience, and a friendly attitude are standout soft skills in this role. These qualities ensure exceptional guest experiences, efficient operations, and positive brand representation.

What skills are needed for a guest service associate?

A guest service associate needs strong communication and interpersonal skills to interact effectively with customers. They should have good problem-solving abilities, patience, and a friendly attitude, along with basic computer skills and the ability to handle cash transactions if required. Customer service experience and a professional appearance are also important for success in this role.

What is a guest service associate?

Guest Service Associates are front-line employees responsible for providing excellent customer service in hospitality and retail settings, such as hotels, resorts, or stores. Their duties typically include greeting guests, handling check-ins and check-outs, answering questions, resolving complaints, and ensuring a positive overall experience for customers. They often act as the main point of contact between guests and the organization, requiring strong communication and problem-solving skills. Guest Service Associates may also assist with reservations, process payments, and provide information about local attractions or services.

What are the most commonly searched types of Guest Service jobs in Miami, FL?

The most popular types of Guest Service jobs in Miami, FL are:

What cities near Miami, FL are hiring for Guest Service Associate jobs?

Cities near Miami, FL with the most Guest Service Associate job openings:

Infographic showing various Guest Service Associate job openings in Miami, FL as of August 2026, with employment types broken down into 88% Full Time, and 12% Part Time. Highlights an 100% In-person job distribution, with an average salary of $31,643 per year, or $15.2 per hour.

Guest Service Associate

Upshift

Fort Lauderdale, FL • On-site

$15 - $20/hr

Part-time

Medical, Dental, Vision

Posted 18 days ago

Job description

Upshift is looking for Guest Service Associate for flexible shifts.

• Pick when and where you want to work.

• Create your own schedule - work as much or as little as you want.

• For all experience levels!

• Easy to apply - no resumes, no interviews.

Upshift is a revolutionary mobile app to find hundreds of flexible shifts for roles like Assembly, Hospitality, Packing, Bartending and more posted by businesses across your area.

Join 150,000 Upshifters and work on your terms! You decide how much and where you work as Upshift allows you to choose your own hours and roles. We have everything from one-day shifts, part-time to full-time positions available.

Learn more about Upshift: upshift.work/for-people/

Requirements:

As a guest service associate, you’ll be playing an instrumental role in the hotel operations by providing front desk services to guests, processing guest payments and acting as an information source on various matters.

Some of the responsibilities might include:

  • Monitor all check-in of guests and process all complaints and requests. 

  • Manage special requests, provide wake-up calls to all guests.

  • Greet all customers on phone and transfer call to appropriate department. 

  • Perform housekeeping duties such as cleaning room suites.

  • Provide proper maintenance of rooms.

Guest service associates are expected to be on their feet the entire shift, be able to lift up to 50lb occasionally and up to 25lb often. You should also be able to hear and see well.

Frequently Asked Questions

Q: What kind of pay can I expect?

A: Each shift pays differently, you'll always be able to see how much you can earn before applying.

Q: How to apply?

A: It's very easy and we don't require resumes or interviews. Go to upshift.work/for-people/sign-up, fill out the form and after an onboarding session, you will be all set to start picking up shifts!
Q: What kind of shifts are there?

A: Some of the shifts that Upshifters find include: baker, server, barista, cashier, attendant, front-desk, housekeeper or house cleaner / maid, event-set-up, busier, buffet host, dishwasher, food and beverage associate, prep cook, warehouse associate, package handler, picker, packer, assembler, labeller, sorter.

Q: Do I need experience?

A: You can find shifts for all experience levels!

Benefits

Upshift offers benefits after your first paycheck including medical, dental, and vision among others. Apply today and start working on your terms!

*Hourly rate projected based on current client pay rates. The actual client pay rates may differ.

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