ZipRecruiter

Log In

1

Guest Service Assistant Jobs in Portland, OR (NOW HIRING)

Big Al's

Assistant Guest Service Manager

Beaverton, OR

$23 - $27/hr

If you're passionate about exceptional guest experiences, our Assistant Guest Service Manager could be the perfect next step in your career! In this role, you'll oversee all staff performance and ...

The Rittenhouse Hotel

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment ...

Hersha Hospitality Management

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

HHM Hotels

Guest Service Agent

Hillsboro, OR

$16.30 - $16.50/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Larkspur Landing Hillsboro

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Whiteface Lodge

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Larkspur Landing Hillsboro

Guest Service Agent

Hillsboro, OR · On-site

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Larkspur Landing Hillsboro

Guest Service Agent

Hillsboro, OR

$16.25 - $20.75/hr

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Peachtree Group

Guest Service Agent

Portland, OR · On-site

$16 - $20.25/hr

Provide information about hotel amenities, services, local attractions, and directions. * Assist ... Guest Loyalty and Relations: * Recognize and acknowledge Hyatt loyalty members (e.g., Explorist and ...

Thorntons

Guest Service Representative

Vancouver, WA · On-site

$17.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons

Guest Service Representative

Woodland, WA · On-site

$17.30 - $17.55/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

WKS Restaurant Corporation

SERVICE ASSISTANT

Happy Valley, OR · On-site

$15.75 - $21/hr

Service Assistant at Denny's Listed wages are based on company-wide ranges. Actual earnings will ... This role is essential to efficient service flow and guest satisfaction in a full-service ...

New

Marriott International

Guest Service Aide

Portland, OR · On-site

Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to ... assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear ...

Marriott

Guest Service Aide

Portland, OR · On-site

Additional Information Job Number 26091165 Job Category Rooms & Guest Services Operations Location ... assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear ...

Thorntons LLC

Guest Service Representative

Vancouver, WA · On-site

$17.50 - $17.75/hr

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast, friendly, fresh, clean, and in-stock shopping experience. GSRs assist in maintaining brand ...

next page

Showing results 1-20

All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Portland, OR

Guest Service Assistant information

See Portland, OR salary details

$12

$19

$26

How much do guest service assistant jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for guest service assistant in Portland, OR is $19.28, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.92 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Portland, OR?

The most popular types of Guest Service jobs in Portland, OR are:

What are popular job titles related to Guest Service Assistant jobs in Portland, OR?

For Guest Service Assistant jobs in Portland, OR, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Portland, OR look for?

The top searched job categories for Guest Service Assistant jobs in Portland, OR are:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Portland, OR as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $40,101 per year, or $19.3 per hour.

Assistant Guest Service Manager

Beaverton, OR • On-site

BIG ALS MASTER
See more jobs at BIG ALS MASTERexternal

$23 - $27/hr

Full-time

Re-posted 6 days ago

Job description

If you're passionate about exceptional guest experiences, our Assistant Guest Service Manager could be the perfect next step in your career! In this role, you'll oversee all staff performance and ensure that our team provides superior guest service on every shift. You'll be visible and readily accessible to both staff and guests; ready to solve any issues that arise with creative solutions that exceed expectations. If you're up to the task of creating amazing moments for both our guests and our staff, apply today!
WHAT YOU WILL DO: The Guest Service Assistant Manager helps the Guest Service Manager by managing the process to ensure a smooth and successful shift. Manage process for the operations for all Front of House areas to include restaurant, bowling, events, and arcade.
  • Assist in weekly and monthly inventory, ensuring accuracy and making suggestions for improvement.
  • Completes Culture Checks and actively trains new and existing team members.
  • Assist in scheduling and modifying the schedule when call outs occur. Monitor employee time and attendance for accuracy. Prepare daily labor reporting.
  • Interact with guests by table touches, lane calls and rewards center/bowl desk interactions.
  • Provide superior guest service and satisfaction by being visible and readily accessible to our guests and employees.
  • Assist GS Manager with third-party food delivery platforms and to-go ordering.
  • Follows Company guidelines for managing confidential information, guest satisfaction and supervising GS team members.
  • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
  • Enforces compliance with all local, state, federal regulations and company policy.
  • Opening & closing duties, including checking all doors and setting the alarm or disengaging the alarm upon entering.
  • Labor supervision such as ensuring breaks are covered, lunches are taken timely, etc.
  • Ensure processes and procedures run smoothly and efficiently for an optimal guest experience.
  • Mediate escalated guest interactions for a deescalated outcome.
  • Required to help maintain a clean, organized, and sanitary environment. Will remove garbage and recycle when needed, will participate in cleaning duties such as sweeping, wiping down equipment, mopping and more.
  • Required to follow all safety procedures to ensure personal safety from potential hazards.
  • Other duties as assigned by Guest Service Manager or General Manager

WHAT YOU NEED TO DO THE JOB:
  • Exceptional knowledge of software; Toast, Brunswick, Embed and Paycom are preferred.
  • Advanced skills in MS office programs, especially MS Excel.
  • Demonstrated first-class level of guest service and de-escalation skills.
  • Awareness and ambassador of safety and cultivating an inclusive team culture.
  • Demonstrated exceptional shift coordination skills and ability to effectively collaborate with others.
  • Proactive leadership skills with initiative and problem-solving abilities.
  • Inventory management experience.
  • Knowledge of alcohol licensing and serving laws. Ability to obtain Alcohol certification.
  • Ability to obtain Food Handlers Certification and/or SERV Safe or HACCP Certification or equivalent

Apply