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Guest Service Assistant Jobs in Kansas (NOW HIRING)

Holiday Inn Express

Guest Service Representative

Hutchinson, KS · On-site

$11.75 - $14.25/hr

Have knowledge of and assist in emergency procedures as required. * Handle check-ins and check-outs ... Guest Service Representatives must possess a positive and upbeat personality with the desire to ...

Drury Hotels

Guest Service Agent

Overland Park, KS

$14 - $18/hr

Ensure exceptional, positive experiences for our diverse team members and guests. * Assist guests ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

Pizza Ranch

Guest Service Manager

Anthony, KS · On-site

As a Guest Services Manager, you will be challenged to exceed the expectations of our guests by ... You will also be expected to assist the Assistant General Manager in leading the day to day ...

Denny's

Dishwasher/Service Assistant

Overland Park, KS · On-site

$14.75 - $18.75/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Denny's

Dishwasher/Service Assistant

Topeka, KS · On-site

$14.25 - $18/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Denny's

Dishwasher/Service Assistant

Topeka, KS · On-site

$14.25 - $18/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Denny's

Dishwasher/Service Assistant

Overland Park, KS · On-site

$14.75 - $18.75/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Denny's

Dishwasher/Service Assistant

Wichita, KS · On-site

$10 - $15/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Denny's

Dishwasher/Service Assistant

Wichita, KS · On-site

$10 - $15/hr

As a Service Assistant at Denny's, you will play a crucial role in ensuring guest satisfaction by maintaining restaurant sanitation and assisting the servers. Your responsibilities will include ...

Ulta Beauty

Guest Coordinator

Overland Park, KS · On-site

$16.50 - $21.50/hr

... and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty, Inc.

Guest Coordinator

Overland Park, KS · On-site

$16.50 - $21.50/hr

... and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

Ulta Beauty, Inc.

Guest Coordinator

Overland Park, KS · On-site

$16.50 - $21.50/hr

... and Assistant Services Manager (ASM) through a focus on performance (service/retail sales and in ... Essential Functions) The Guest Coordinator is a champion of Ulta Beauty's mission, vision, and ...

AEG

Guest Services Manager

Overland Park, KS · On-site

... service standards * Establish and maintain a guest feedback and concerns channel, ensuring feedback is documented and directed to the appropriate supervisor or department * Assist with scheduling and ...

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Guest Service Assistant information

See Kansas salary details

$10

$16

$22

How much do guest service assistant jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for guest service assistant in Kansas is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $12.88 and $18.41 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Kansas?

The most popular types of Guest Service jobs in Kansas are:

What are popular job titles related to Guest Service Assistant jobs in Kansas?

For Guest Service Assistant jobs in Kansas, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Kansas look for?

The top searched job categories for Guest Service Assistant jobs in Kansas are:

What cities in Kansas are hiring for Guest Service Assistant jobs?

Cities in Kansas with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Kansas as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,724 per year, or $16.2 per hour.

Guest Service Representative

Holiday Inn Express

Hutchinson, KS • On-site

$11.75 - $14.25/hr

Other

Re-posted 1 hour ago

Holiday Inn Express rating

5.1

Company rating: 5.1 out of 10

Based on 525 frontline employees who took The Breakroom Quiz

86th of 109 rated hotels

Job description

Job Summary
Guest Service Representatives are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
Essential Job Functions
  • Approach all encounters with guests and employees in a friendly, service-oriented manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
  • Always comply with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Always maintain a friendly and warm demeanor.
  • Greet and welcome all guests approaching the front desk in accordance with Mid-Continent Hospitality standards.
  • Maintain proper operation of the telephone switchboard and ensure that all Mid-Continent Hospitality performance standards are met.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Answer guest inquiries about hotel service, facilities and hours of operation.
  • Answer inquiries from guests regarding restaurant, transportation, entertainment, etc.
  • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
  • Follow all Mid-Continent Hospitality credit policies.
  • Be aware of all rates, packages and special promotions; be familiar with all in-house groups; be aware of closed-out and restricted dates.
  • Obtain all necessary information when making room reservations and follow the rate quoting scenario.
  • Be familiar with all Mid-Continent Hospitality policies and house rules as well as hospitality terminology.
  • Have knowledge of and assist in emergency procedures as required.
  • Handle check-ins and check-outs in a friendly, efficient and courteous manner.
  • Fully understand and be able to operate all relevant aspects of the front desk computer system.
  • Always use proper two-way radio etiquette when communicating with other employees.
  • Employees must always be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
  • Maintain compliance with all company policies and procedures.
  • Perform related duties as assigned by supervisor.
Requirements
Required Skills/Abilities:
  • Guest Service Representatives must possess a positive and upbeat personality with the desire to deliver outstanding customer service to our agents.
  • Guest Service Representatives must have the ability to multi-task, be detailed-oriented, and be able to solve problems in order to be effectively deal with internal and external customers.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must maintain composure and objectivity while under pressure.
Education and Experience:
  • College course work in related field helpful.
  • Experience in a hotel or a related field helpful.
  • High School diploma or equivalent required.
Physical Requirements:
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during the entire shift.

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