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Guest Service Assistant Jobs in Indiana (NOW HIRING)

Hilton Garden Inn Bloomington at IU

Guest Service Agent

Bloomington, IN · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Residence Inn Notre Dame - South Bend

Guest Service Agent

Mishawaka, IN · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Hersha Hospitality Management LP

Guest Service Agent

Mishawaka, IN · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Residence Inn Notre Dame - South Bend

Guest Service Agent

Mishawaka, IN · On-site

$13.75 - $17.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Hilton Garden Inn Bloomington at IU

Guest Service Agent

Bloomington, IN · On-site

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Whiteface Lodge

Guest Service Agent

South Bend, IN · On-site

$14.75 - $18.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Hersha Hospitality Management LP

Guest Service Agent

Bloomington, IN

$13.25 - $16.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Hilton Garden Inn Bloomington at IU

Guest Service Agent

Bloomington, IN · On-site

$13 - $16.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Guest Service Agent Greet, register and service guests in a friendly and courteous manner according ... Immediately greet guests and offer to assist with their needs. * Register and assign guests to ...

Thorntons (Kentucky)

Guest Service Representative

Plainfield, IN · On-site

$13.25 - $16.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Drury Hotels Company, LLC

Guest Service Agent

Terre Haute, IN · On-site

$14.25 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure exceptional, positive experiences for our diverse team members and guests. * Assist guests ... Kickback service, which may include food preparation, set up, guest service (host or bartender ...

The Abbey Resort

Guest Service Representative

Indianapolis, IN · On-site

$13 - $15.75/hr

  • Retirement

  • PTO

Guest Service Representatives are often the first in-person contact for hotel guests and support ... Know and communicate hotel emergency procedures; inform and assist guests in emergencies. * Use ...

Thorntons (Kentucky)

Guest Service Representative

Edinburgh, IN · On-site

$13 - $16/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons (Kentucky)

Guest Service Representative

Terre Haute, IN · On-site

$12.75 - $15.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons

Guest Service Representative

New Albany, IN · On-site

$15.40 - $15.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

Thorntons

Guest Service Representative

Jeffersonville, IN · On-site

$15.40 - $15.65/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Guest Service Representative (GSR) is responsible for delighting Thorntons' Guests with a fast ... GSRs assist in maintaining brand standards through the execution of tasks within the Store ...

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All JobsGuest Service JobsGuest Service Assistant JobsGuest Service Assistant Jobs in Indiana

Guest Service Assistant information

See Indiana salary details

$11

$17

$23

How much do guest service assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for guest service assistant in Indiana is $17.30, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $19.66 per hour, depending on experience, location, and employer.

What is a guest service assistant?

Guest Service Assistants are customer-facing staff members who ensure that guests have a positive and comfortable experience at a business, such as a hotel, resort, or entertainment venue. Their duties typically include greeting guests, handling check-ins and check-outs, answering queries, resolving issues, and assisting with special requests. They play a key role in maintaining high standards of customer service and satisfaction. Excellent communication, problem-solving skills, and a friendly demeanor are essential for this role.

What skills and qualifications are needed to thrive as a guest service assistant?

To thrive as a Guest Service Assistant, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office equipment is often required. Excellent communication, problem-solving abilities, and a friendly, approachable demeanor help individuals excel in guest-facing situations. These skills ensure a positive guest experience, efficient operations, and repeat business for hospitality organizations.

What are some common challenges faced by guest service assistants, and how can I prepare for them?

Guest Service Assistants often encounter challenges such as managing high guest volumes during peak hours, handling difficult or dissatisfied customers, and balancing multiple tasks simultaneously. To prepare, it's helpful to develop strong communication and conflict-resolution skills, practice staying calm under pressure, and become familiar with the company's policies and procedures. Proactively learning about the property or service offerings can also help you provide quick and accurate assistance to guests, enhancing their overall experience.

What is the difference between Guest Service Assistant vs Front Desk Agent?

AspectGuest Service AssistantFront Desk Agent
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, event venuesHotels, motels, hospitality establishments
Employer & IndustryHospitality industry, customer-focused rolesHospitality industry, front-line customer service
Search & Comparison IntentCustomer service, hospitality, guest assistanceReception, check-in, guest support

Both Guest Service Assistants and Front Desk Agents work in hospitality settings, providing customer service and guest support. While their roles overlap in guest interaction, Guest Service Assistants often focus on broader guest experience tasks, whereas Front Desk Agents primarily handle check-ins, check-outs, and reservations. Both positions require similar credentials and are vital in ensuring guest satisfaction in the hospitality industry.

What skills are needed for guest service assistant?

A guest service assistant needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with the ability to handle multiple tasks and work in a team environment. Basic computer skills and knowledge of the facility or service are also beneficial.

What are the most commonly searched types of Guest Service jobs in Indiana?

The most popular types of Guest Service jobs in Indiana are:

What are popular job titles related to Guest Service Assistant jobs in Indiana?

For Guest Service Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Guest Service Assistant jobs in Indiana look for?

The top searched job categories for Guest Service Assistant jobs in Indiana are:

What cities in Indiana are hiring for Guest Service Assistant jobs?

Cities in Indiana with the most Guest Service Assistant job openings:

Guest Service Assistant jobs near you
Infographic showing various Guest Service Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $35,982 per year, or $17.3 per hour.

Guest Service Agent

Residence Inn Notre Dame - South Bend

Mishawaka, IN • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Overview
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager
Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary.
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill
  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks
  • Competitive wages for full time and part time opportunities
  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Daily Pay
  • Free Basic Life Insurance
  • 24/7 access to TELUS Health, a confidential work-life resource.
  • Travel Discounts
  • Commuter Transit and Commuter Parking Benefits
  • Employee Assistance and Wellness Program
  • Educational/Professional Development
  • Referral Bonus Program

Work Environment and Context
  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe
People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It
About Us
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.
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