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Guest Relations Manager Jobs in Spring, TX (NOW HIRING)

The Crescent Hotels Group

Group Sales Manager

Houston, TX · On-site

$60 - $80/hr

Required Skills and Abilities: -At least three (2) years of previous hotel sales manager experience ... guest relations and service standards. -Strong interpersonal skills to assess client needs ...

GPI Management

Front Desk Agent - Houston, TX

Houston, TX · On-site

$13.50 - $17.25/hr

Strong guest relations skills with a focus on hospitality * Proficiency in operating phone systems and managing multiple calls simultaneously * Knowledge of front desk operations and customer service ...

GPI Management

Front Desk Agent - Houston, TX

Houston, TX · On-site

$13.50 - $17.25/hr

Strong guest relations skills with a focus on hospitality * Proficiency in operating phone systems and managing multiple calls simultaneously * Knowledge of front desk operations and customer service ...

GPI Management

Front Desk Agent - Houston, TX

Houston, TX · On-site

$13.50 - $17.25/hr

Strong guest relations skills with a focus on hospitality * Proficiency in operating phone systems and managing multiple calls simultaneously * Knowledge of front desk operations and customer service ...

Pizza Hut

Assistant Manager - Hourly

Houston, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Houston, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Baytown, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Houston, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Baytown, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Houston, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Baytown, TX

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Pizza Hut

Assistant Manager - Hourly

Channelview, TX · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Spring, TX

Guest Relations Manager information

See Spring, TX salary details

$20.5K

$48.7K

$74.3K

How much do guest relations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations manager in Spring, TX is $48,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,100.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Spring, TX?

The most popular types of Guest Relations jobs in Spring, TX are:

What are popular job titles related to Guest Relations Manager jobs in Spring, TX?

For Guest Relations Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Spring, TX look for?

The top searched job categories for Guest Relations Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Guest Relations Manager jobs?

Cities near Spring, TX with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,725 per year, or $23.4 per hour.

Group Sales Manager

The Crescent Hotels Group

Houston, TX • On-site

$60 - $80/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Description

DoubleTree by Hilton Hotel & Suites by the Galleria, located in the upscale Galleria area is looking for an experienced hotel Sales Manager. If you're outgoing, enthusiastic, have creative selling strategies and ambitious about meeting sales goals.

Required Skills and Abilities:

-At least three (2) years of previous hotel sales manager experience required

-Familiar with Houston/Galleria area highly preferred

-Delphi/Sales Force and previous Hilton experience a plus

-Strong ability to multitask and perform required sales administrative duties

-Extensive knowledge of Food and Beverage etiquette, guest relations and service standards.

-Strong interpersonal skills to assess client needs, negotiate pricing, effectively deal with internal and external guests and provide overall guest satisfaction

Job Description:

-Direct and indirect solicitation for a combination of several markets, including corporate group.

-Conduct persuasive verbal sales presentations to prospective clients for annual, weekday and weekend business.

-Maintain client relationships, up-sell products and services, closing the best opportunities for the property based on market conditions and property needs.

-Understand combination of market segments, competitors’ strengths and weaknesses, economic trends, supply and demand etc. and sell against them to meet monthly and quarterly goals.

-Conduct property tours and promote facilities and services.

-Create banquet event orders, write contracts and service events in relation to a range market segments.

Benefits:

  • Medical, Dental and Vision Insurance (Full Time & Part Time)
  • Matching 401k
  • Employee Assistance Program
  • Free Life Insurance
  • Free Short-Term and Long-Term Disability Insurance
  • Paid Time Off
  • Hotel Discount Program
  • Quarterly sales bonus
  • Free Lunch
Qualifications Behaviors
  • Thought Provoking: Capable of making others think deeply on a subject (Preferred)
  • Innovative: Consistently introduces new ideas and demonstrates original thinking (Preferred)
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Required)
  • Enthusiastic: Shows intense and eager enjoyment and interest (Preferred)
  • Dedicated: Devoted to a task or purpose with loyalty or integrity (Preferred)
Motivations
  • Preferred

    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Preferred

    Self-Starter: Inspired to perform without outside help

  • Preferred

    Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

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