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Guest Relations Manager Jobs in Spring, TX (NOW HIRING)

LBA Hospitality

Guest Service Representative

Katy, TX · On-site

$12.50 - $15.25/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

HOME2 SUITES - KATY

Guest Service Representative

Katy, TX · On-site

$11.75 - $14.25/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

Culinary Khancepts

Maitre d' of River Oaks

Houston, TX · On-site

$55K - $65K/yr

Minimum of two years of experience as a Maître d', Lead Host, Guest Relations Manager, or Front-of-House leader in an upscale restaurant, fine dining, luxury hotel, or private club. * Exceptional ...

LBA Hospitality

Guest Service Representative

Houston, TX · On-site

$13 - $15.75/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

Home2 Suites by Hilton

Guest Service Representative

Katy, TX · On-site

$11.75 - $14.25/hr

Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in ... Experience in service, sales, telesales or guest relations type of industry preferred * High school ...

Sonesta International Hotels

Guest Services Agent

Houston, TX · On-site

$14.25 - $18.25/hr

... managed, and franchised properties means we're everywhere our guests need us to be. But here's the ... The Guest Relations Agent provides information about the hotel and the local vicinity in the hotel ...

Sonesta International Hotels

Guest Services Agent

Houston, TX · On-site

$14.25 - $18.25/hr

... managed, and franchised properties means we're everywhere our guests need us to be. But here's the ... The Guest Relations Agent provides information about the hotel and the local vicinity in the hotel ...

Continental Hospitality

General Manager

Houston, TX · On-site

Excellent communication, problem-solving, and guest relations skills * Experience with property management systems (PMS) and hospitality software * Bachelor's degree in Hospitality Management ...

Crescent

Group Sales Manager

Houston, TX · On-site

Required Skills and Abilities: -At least three (3) years of previous hotel sales manager experience ... guest relations and service standards. -Strong interpersonal skills to assess client needs ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Spring, TX

Guest Relations Manager information

See Spring, TX salary details

$20.5K

$48.7K

$74.3K

How much do guest relations manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for guest relations manager in Spring, TX is $48,725.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,100.00 and $65,400.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Spring, TX?

The most popular types of Guest Relations jobs in Spring, TX are:

What are popular job titles related to Guest Relations Manager jobs in Spring, TX?

For Guest Relations Manager jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Spring, TX look for?

The top searched job categories for Guest Relations Manager jobs in Spring, TX are:

What cities near Spring, TX are hiring for Guest Relations Manager jobs?

Cities near Spring, TX with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Spring, TX as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $48,725 per year, or $23.4 per hour.

Guest Service Representative

LBA Hospitality

Katy, TX • On-site

$12.50 - $15.25/hr

Other

Re-posted 4 days ago

Job description

Job Type
Part-time
Description
Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

  • Experience in service, sales, telesales or guest relations type of industry preferred
  • High school diploma or equivalent of same
SUMMARY OF ESSENTIAL JOB FUNCTIONS
  • Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
  • Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
  • Must be able to stand for eight hours, bend, stretch, reach.
  • Must be able to see and hear.
  • Must be able to communicate with other associates and/or guests.
Requirements
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
  • Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
  • Frequent Stay Program
  • Reservations procedures including cancellations and "walking" guest
  • Phone etiquette and answering procedures
  • Area shopping, dining, entertainment and travel directions to assist guest inquiries.
  • Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
  • Manager on Duty functions when necessary or as scheduled
Skills:
  • Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
  • Proficient in written and verbal English
  • Problem solving and conflict resolution skills
Abilities:
  • Multi task, remain associate and guest service centric.
  • Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
  • Assist with guest issues with professionalism, maintaining hospitable attitude
SPECIFIC RESPONSIBILITIES
  1. Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
  2. Promote and sell services/amenities of the hotel.
  3. Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
  4. Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
  5. Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
  6. Check all credit cards for validity before the end of the shift.
  7. Learn and utilize PMS.
  8. Ensure all cash, check and miscellaneous departments are in balance at shifts end.
  9. Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
  10. Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
  11. Have a thorough working knowledge of emergency procedures.
  12. Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
  13. Report any unusual occurrences or request to the manager.
  14. Maintain certification from a responsible
  15. Utilize Service Recovery Log and other necessary communication logs from shift to shift.
  16. Maintain stock/cleanliness in the market area.
  17. Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
  18. Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS
  • This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
  • Standing, walking for long periods of time while maintaining a friendly professional image.
  • May be required to work any day/shift, including weekends.
POSITIONS FOR POSSIBLE ADVANCEMENT
  • Assistant General Manager
  • Guest Service Manager
  • Guest Service Supervisor

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Salary Description
$14.00/Hour

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