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Guest Relations Manager Jobs in Rochester, NY (NOW HIRING)

BJ's Restaurants

Senior Kitchen Manager

Rochester, NY · On-site

$61K - $71K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

BJ's Restaurants

Senior Restaurant Manager

Rochester, NY · On-site

$61K - $71K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

BJ's Restaurants

Senior Kitchen Manager

Rochester, NY

$60K - $70K/yr

Manage guest relations and guest recovery Qualifications Necessary Skills & Requirements: * A minimum of two years full service, high volume, casual dining restaurant management experience * High ...

Fulenwider Enterprises

Restaurant General Manager

Holley, NY · On-site

$49K - $68K/yr

This includes but is not limited to: product preparation and delivery, guest relations, restaurant maintenance and repair, inventory management, team management, recruiting and retention of hourly ...

Five Guys

Assistant General Manager

NY · On-site

Assistant General Manager (AGM) Assistant General Managers (AGMs) effectively and efficiently ... Take customer orders, maintain fast, accurate service, and positive guest relations * Answer ...

Five Guys

General Manager (GM) for Rochester Area

Victor, NY · On-site

$51K - $71K/yr

= General Manager (GM) General Managers (GMs) effectively and efficiently manage the restaurant ... Take customer orders, maintain fast, accurate service, and positive guest relations * Answer ...

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All JobsGuest Relations JobsGuest Relations Manager JobsGuest Relations Manager Jobs in Rochester, NY

Guest Relations Manager information

See Rochester, NY salary details

$22.7K

$54K

$82.4K

How much do guest relations manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for guest relations manager in Rochester, NY is $54,024.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,500.00 and $72,500.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

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For Guest Relations Manager jobs in Rochester, NY, the most frequently searched job titles are:

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The top searched job categories for Guest Relations Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Guest Relations Manager jobs?

Cities near Rochester, NY with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 84% Full Time, 13% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $54,024 per year, or $26 per hour.

Senior Kitchen Manager

BJ's Restaurants

Rochester, NY • On-site

$61K - $71K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

BJ's Restaurants rating

5.7

Company rating: 5.7 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

54th of 88 rated restaurants

Job description

Overview
Do you challenge yourself to always do things right and do them better? Then you will thrive at BJ's Restaurants!
We are committed to our CRAFT:
Connection, Respect, Advancement, Fun, and Trust
**NOW HIRING**
$60,000 - $70,000 / year plus
quarterly bonus potential
Commensurate with experience
This salary range reflects the anticipated compensation for this role. Final salary within the range will be determined based on factors such as geographic location, relevant experience, and other job-related qualifications.
LET'S TALK ABOUT CULTURE AND CAREER GROWTH!
  • Lucrative compensation package
  • Growing company with 200+ restaurants and several new restaurant openings yearly across the country
  • Career advancement and leadership conferences and development programs
  • Comprehensive Benefits - Medical, Dental, Vision & Life Insurance and 401K
  • Paid vacation time
  • Culture that celebrates diversity, equity and inclusion with our WeCAN & IDEA groups
  • Community involvement and philanthropy - We love giving back to our communities
  • Quarterly bonus potential
  • Daily Pay- On demand access to earned pay
  • Fun environment
  • Relocation opportunities throughout the country
  • And more!

Apply now so we can tell you about it!
Responsibilities
The Kitchen Manager is responsible for managing all functions of the restaurant during opening, mid or closing shifts. Key responsibilities include hiring, managing, supervising and training restaurant team members and ensuring a Gold Standard guest experience.
All management positions at BJ's Restaurants are classified as exempt. As an exempt manager, you must spend more than 50% of your time performing managerial duties and must regularly exercise independent judgment and discretion on matters of consequence to the restaurant.
Duties & Responsibilities:
Operational Execution
  • Perform Open / Mid-Day / Closing duties
  • Conduct daily briefings on matters of importance to the team
  • Manage all necessary repair and maintenance issues
  • Manage the Restaurant Risk Review audit process and implement necessary changes
  • Manage local restaurant marketing, sales building, and community involvement
  • Facilitate and participate in Continued Education Program
  • Exercise discretion and independent judgment
  • Ensure 100% compliance with all Company policies and laws
  • Make recommendations concerning development, promotion, and disciplinary action affecting team members
  • Make hiring and termination recommendations to General Manager
  • Cooperate with Team Member Relations Department and management team in investigating Team Member Hotline and Restaurant Support Center inquiries relating to restaurant

Food & Beverage Execution
  • Ensure safety & sanitation
  • Monitor food and beverage quality and execution
  • Conduct Quarterly Food Reviews
  • Prepare and receive orders of food and beverages
  • Conduct weekly inventories to ensure that proper levels are stocked and to assess ordering patterns and changes
  • Monitor and validate daily prep production

Team Member Relations
  • Coach, mentor, and discipline hourly team members
  • Monitor facilitate team member recognition

Service Execution and Guest Relations
  • Train, coach, and develop team members to ensure they are providing Gold Standard service to BJ's guests
  • Manage guest relations and guest recovery

Qualifications
Necessary Skills & Requirements:
  • A minimum of two years full service, high volume, casual dining restaurant management experience
  • High personal integrity, professionalism, and maturity
  • Ability to work in a fast-paced environment
  • Solid relationship management and performance management skills
  • Ability to motivate and direct team members and work effectively in management team
  • Exceptional interpersonal skills, with a focus on listening and questioning skills
  • Strong writing and documentation skills
  • Ability to absorb and retain information quickly
  • Keen attention to detail
  • Proven problem-solving abilities
  • Exceptional guest service orientation
  • Ability to stand and walk around a restaurant to supervise operations for 8-10 hours
  • Ability to lift 50 pounds
  • Ability to bend, stoop, and raise arms above head on occasion

Salary: Commensurate with experience
Pay Range
USD $60,000.00 - USD $70,000.00 /Yr.

What BJ's Restaurants employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

BJs Restaurants logo

About BJs Restaurants

Sourced by ZipRecruiter

At BJ's Restaurants, we serve our award-winning craft beer, a Southern California twist on deep dish pizza, the world-renowned dessert - the Pizookie, and much more. BJ's is a $1 billion public restaurant company and a growth concept with a winning track record of introducing new on-trend menu offerings and opening new restaurants. We offer guests a high-energy, contemporary setting to enjoy special moments with gold standard service. Now is your chance to join our talented team that delivers a differentiated menu and experience to guests across the U.S.

Industry

Food services and drinking places

Company size

10,000+ Employees

Headquarters location

Huntington Beach, CA, US

Year founded

1978

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