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Director Guest Experience Jobs in Rochester, NY (NOW HIRING)

American Cruise Lines

Cruise Director

Rochester, NY · On-site

Cruise Director American Cruise Lines, the largest USA flagged cruise line in the United States, is ... the guest experience. * Effectively communicate to guests via the shipboard daily program ...

HRI Hospitality

Guest Services Supervisor

Hilton, NY

$16 - $24/hr

Assistant Guest Services Manager / Director of Rooms MINIMUM REQUIREMENTS Education * High school diploma or equivalent required. Experience * 1-2 years of hotel front desk or supervisory experience ...

Ulta Beauty, Inc.

Experience Manager

Webster, NY

This leader is accountable for all aspects of the guest experience, retail sales, and services ... Support direct reports in developing and maintaining their clientele. * Perform makeup applications ...

New

Ulta Beauty

Experience Manager

Webster, NY · On-site

This leader is accountable for all aspects of the guest experience, retail sales, and services ... Support direct reports in developing and maintaining their clientele. * Perform makeup applications ...

New

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All JobsGuest Experience JobsDirector Guest Experience JobsDirector Guest Experience Jobs in Rochester, NY

Director Guest Experience information

See Rochester, NY salary details

$34.5K

$79.2K

$113K

How much do director guest experience jobs pay per year?

As of Sep 2, 2026, the average yearly pay for director guest experience in Rochester, NY is $79,234.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,200.00 and $97,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a director of guest experience?

To thrive as a Director of Guest Experience, you need expertise in hospitality management, customer service strategy, and a bachelor's degree in hospitality or a related field. Familiarity with guest feedback platforms, CRM systems, and hospitality management software is typically required. Exceptional leadership, communication, and problem-solving abilities help you inspire teams and ensure consistently high guest satisfaction. These skills are crucial for creating memorable guest experiences and driving brand loyalty in a competitive hospitality environment.

How does a director of guest experience typically collaborate with other departments to enhance overall customer satisfaction?

A Director of Guest Experience works closely with teams such as operations, marketing, front desk, and housekeeping to ensure a seamless and memorable guest journey. They coordinate with these departments to align service standards, resolve guest issues promptly, and implement feedback-driven improvements. Regular meetings and cross-departmental training sessions are common, allowing the Director to advocate for the guest perspective while fostering a culture of hospitality throughout the organization.

What is the difference between Director Guest Experience vs Guest Services Manager?

AspectDirector Guest ExperienceGuest Services Manager
ResponsibilitiesOversees overall guest satisfaction strategies, manages multiple departments, develops guest experience initiativesManages daily guest interactions, supervises front-line staff, handles guest complaints
Required CredentialsBachelor's degree in hospitality, business, or related field; experience in guest experience rolesHigh school diploma or equivalent; experience in guest services or hospitality
Work EnvironmentStrategic planning, cross-department collaboration, executive meetingsFront-line customer service, daily guest interactions, staff supervision

The main difference is that the Director Guest Experience focuses on strategic oversight and improving overall guest satisfaction across the organization, while the Guest Services Manager handles daily operations and direct guest interactions. The director role involves higher-level planning and leadership, whereas the manager role is more hands-on with staff and guests.

What does a director of guest experience do?

A director of guest experience oversees the quality of interactions and services provided to customers or guests, ensuring satisfaction and loyalty. They develop strategies to improve service standards, manage staff training, and analyze feedback to enhance overall guest experiences within hospitality, retail, or entertainment settings.

What are the most commonly searched types of Guest Experience jobs in Rochester, NY?

The most popular types of Guest Experience jobs in Rochester, NY are:

What are popular job titles related to Director Guest Experience jobs in Rochester, NY?

For Director Guest Experience jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Director Guest Experience jobs in Rochester, NY look for?

The top searched job categories for Director Guest Experience jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Director Guest Experience jobs?

Cities near Rochester, NY with the most Director Guest Experience job openings:

Director Guest Experience jobs near you
Infographic showing various Director Guest Experience job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 21% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $79,234 per year, or $38.1 per hour.

Guest Experience Ambassador

Nexdine Hospitality

Rochester, NY • On-site

$15.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Nexdine Hospitality rating

7.5

Company rating: 7.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

7th of 68 rated caterers

Job description

Who We Are:
NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.
Job Details
Position: Guest Experience Ambassador
Location: Rochester, NY
Hours: Part Time
Hourly Pay Rate: $15.50/hr
Pay Frequency: Weekly - Direct Deposit
What We Offer You:
  • Generous Compensation & Benefits Package
  • Health, Dental & Vision Insurance
  • Company-Paid Life Insurance
  • 401(k) Savings Plan
  • Paid Time Off: Vacation, Holiday, Sick Time
  • Employee Assistance Program (EAP)
  • Career Growth Opportunities
  • Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary:
The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents, colleagues, and guests we serve by ensuring all are provided with exemplary service.
Essential Functions and Key Tasks:
  • Cascade a spirit of Hospitality in all dealings with residents, colleagues and guests.
  • Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.
  • Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.
  • Explain how various menu items are prepared, describing ingredients and cooking methods.
  • Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.
  • Check residents' diets, likes & dislikes to ensure that such requirements are satisfied.
  • Assist with set-up/breakdown of all scheduled meal periods.
  • Stock service areas with supplies such as coffee, food, tableware, and linens as needed.
  • Perform cleaning duties as assigned, including but not limited to, sweeping and mopping floors, tidying up service station, clearing tables and taking out trash.
  • May wash pots, pans, dishes, utensils, or other cooking equipment.
  • May assist in supporting culinary staff at numerous stations as directed.
  • Provide excellent customer service to include being attentive, approachable, greeting and thanking customers.
  • May perform other duties and responsibilities as assigned.

Work Environment:
The Guest Experience Ambassador operates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment, including but not limited to, an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef's knives. The team member is frequently exposed to heat, steam, fire and noise.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit, reach, bend, kneel, stoop, climb, and push, pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Required Education and Experience:
• High school diploma or equivalent
• Previous experience in food service
• Previous customer service experience

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