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Guest Relations Associate Jobs in Greer, SC (NOW HIRING)

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Kroc Associates_NE-NSC-200a

Greenville, SC · On-site

$14.75 - $19.75/hr

Kroc Associate Employee Name: Department: Member Services Location: Kroc Center Job Family: Direct ... Uses CCMS system to check-in members and guest Maintains Knowledge Necessary to be Proficient

Auro Hotels

Director of Operations

Greenville, SC · On-site

$75 - $95/hr

Communicates with other managers and associates to provide smooth working relations between ... guest rooms, 40,000 sq feet of convention space). Must be able to speak, read, and understand ...

Heihotels

Banquet Captain

Greenville, SC · On-site

$18.50 - $19/hr

Our continued success is driven by our associates - the heart of every guest experience. Where ... relations, preparation of business plans, repairs, maintenance, budget forecasting, quality ...

HEI Hotels and Resorts

Banquet Captain

Greenville, SC · On-site

$18.50 - $19/hr

Our continued success is driven by our associates - the heart of every guest experience. Where ... relations, preparation of business plans, repairs, maintenance, budget forecasting, quality ...

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Guest Relations Associate information

See Greer, SC salary details

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How much do guest relations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations associate in Greer, SC is $15.63, according to ZipRecruiter salary data. Most workers in this role earn between $13.85 and $17.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What cities near Greer, SC are hiring for Guest Relations Associate jobs?

Cities near Greer, SC with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you

Kroc Associates_NE-NSC-200a

The Salvation Army USA Southern Territory

Greenville, SC • On-site

$14.75 - $19.75/hr

Full-time

Re-posted 21 days ago

Salvation Army rating

6.0

Company rating: 6.0 out of 10

Based on 364 frontline employees who took The Breakroom Quiz

598th of 783 rated non-profit organizations

Job description

Job Code - 9348 Title:
Kroc Associate
Employee Name:
Department:
Member Services
Location:
Kroc Center
Job Family:
Direct Service
FLSA:
Non-Exempt
Reports to:
Membership Coordinator
Direct Reports:
N/A
Revision Date:
3/1/2022
Job Summary
The Kroc Associate is focused on member acquisition and experience in the areas of Membership, Recreation and Fitness. These staff members are responsible for participating in the creation of a welcoming, helpful, and safe environment where individuals and families can learn, grow, and thrive. Oversees the daily use of the fitness center and equipment by members, guests, and visitors; ensures safe, professional, and enjoyable operation of the fitness area; ensures the safety, cleanliness and proper maintenance of the fitness facility and equipment; opens and/or closes the gym and basic set up for events on a daily basis.
Essential Functions
Provides Excellent Customer Service and Experience to Members, Guests and Colleagues
  • Warmly greets all people that we encounter throughout the Kroc Center
  • Looks for opportunities to be helpful to members, guests, and colleagues
  • Listens, and offers thoughtful solutions for members, guests, and colleagues
  • Offers tours that connect individual or family needs to Kroc Center programs
  • Assists in maintaining a clean and organized environment throughout the building
  • Answers incoming phone calls, addresses needs, and provides program information in a professional and kind manner
  • Uphold Kroc Center policies to maintain a safe and family friendly environment
  • Assists (or lead when applicable) in emergency situations
  • Explains Kroc member offerings, such as Kroc Starts, equipment orientations, facility rules, etc.
  • Sanitizes equipment, mops, and sweeps, fitness room, gymnasium, and studios
  • Performs daily inspection of all fitness and weight room equipment; ensure routine, preventative, and deferred maintenance is performed: report needed repairs. Performs minor and routine maintenance of the equipment
  • Maintains inventory of all equipment; provides evaluation of condition and make recommendation for replacement as needed.
  • Opens and closes the facility and assists with set up for events and group fitness classes, as needed
  • Maintains a professional appearance in accordance to Salvation Army standards, and Kroc Center dress code
  • Alerts leadership if necessary materials have been depleted (e.g., copy paper or program guides)

Operates POS System
  • Operates CCMS/RMS computer software for customer transactions in accordance to Salvation Army and member policies
  • Handles cash transactions in an ethical manner
  • Secures the POS area at the open and close of shifts
  • Counts the cash register at the beginning and end of shifts
  • Uses CCMS system to check-in members and guest

Maintains Knowledge Necessary to be Proficient
  • Attends Salvation Army orientation
  • Attends department and center meetings and trainings
  • Reads department and center updates prior to each shift as applicable

Performs other duties as required.
  • Serves as a back-up to slide attendants during peak workloads and breaks to guard the safety of swimmers by providing constant surveillance of the slide area; directs and supervises the behavior of swimmers utilizing the slide to ensure compliance with pool safety rules.

Knowledge, Skills, Abilities
  • Knowledge of the principles and practices of personal fitness and use of exercise equipment.
  • Knowledge of general cleaning and equipment maintenance techniques.
  • Knowledge of effective and accepted communication and motivation practices.
  • Skill in operating a computer.
  • Ability to work independently and relate well with people.
  • Ability to share knowledge on the form and function of each piece of equipment and can demonstrate its proper use.
  • Ability to work with children, parents, and staff in a capacity of leadership, coaching and education including but not limited to:

Ability to relate joyfully and sensitively to people of all ages.
Ability to demonstrate the appropriate level of sensitivity to individual needs.
Ability to demonstrate appropriate positive motivation and discipline consistently.
Ability to be responsive and dependable in meeting member needs.
Ability to handle security and crisis situations, calmly and effectively.
Ability to seek supervision and use it consistently.
Education and Experience
  • Must be at least 18 years of age.
  • High School diploma or G.E.D.

-and-
  • Experience in customer relations and leading fitness and recreational activities preferred.

-or-
  • Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Certifications
  • Safe From Harm Certification
  • Blood Borne Pathogens Certification
  • Must have or be able to obtain CPR/First Aide/AED certification within first 30 days of employment.

Physical Requirements/Working Conditions.
  • Ability to meet attendance requirements.
  • Ability to read, write and communicate the English language.
  • Ability to demonstrate good physical condition and effort associated with walking, running, standing, and moderate-to-advanced weight lifting in a fitness center environment including the ability to meet the demands of the gymnasium and athletic field programs.
  • Work requires the ability to lift and carry and/or push/pull moderately heavy (25-50 lbs.) materials, supplies, and equipment. Moderate mobility: duties are usually performed by combinations of sitting, standing, and walking on a frequent changes basis.

Statement of Purpose:
This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual's ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
I have read and understood the Job Description. A copy of the same has been provided to me.

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About Salvation Army

Sourced by ZipRecruiter

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Industry

Non-profits, retail, amusement, gambling, and recreation and religious organizations

Company size

5,001 - 10,000 Employees

Headquarters location

Alexandria, VA, US

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