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Guest Relations Associate Jobs in Columbia, SC (NOW HIRING)

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Guest Relations Associate information

See Columbia, SC salary details

$7

$13

$16

How much do guest relations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations associate in Columbia, SC is $13.28, according to ZipRecruiter salary data. Most workers in this role earn between $11.78 and $14.52 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in Columbia, SC?

The most popular types of Guest Relations jobs in Columbia, SC are:

What cities near Columbia, SC are hiring for Guest Relations Associate jobs?

Cities near Columbia, SC with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Columbia, SC as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, 2% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $27,613 per year, or $13.3 per hour.

Housekeeping-Housekeeper

COMMONWEALTH LODGING MANAGEMENT LLC

Columbia, SC • On-site

$17/hr

Other

Posted 2 days ago

New

Job description

Job Details

Job Location: Hilton Garden Inn Home2 Suites Downtown Columbia, SC - Columbia, SC 29201

Salary Range: $17.00 - $17.00 Hourly

JOB RESPONSIBILTIES
  • Always maintain positive guest relations at all times and guest confidentiality.
  • Work to resolve guest complaints, ensuring guest satisfaction.
  • Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
  • Be familiar with all local attractions/activities to respond to guest inquiries accurately.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Use all chemicals in accordance with OSHA regulations and hotel requirements.
  • Complete daily report as instructed by supervisor.
  • With instructions, be able to clean a standard guest room within 26 minutes, meeting hotel cleaning standards.
  • Enter and prepare the room for cleaning.
  • Cleans guest bathroom/bedroom/floor corridor.
  • Dusts the room and furniture.
  • Replenishes guestroom and bath supplies.
  • Clean the bathroom, remove soil, dirt, soap buildup and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
  • Vacuum the carpet.
  • Make beds daily with clean linens.
  • Turn in lost and found items immediately to the supervisor.
  • Keep housekeeping carts stocked, clean and orderly. Stock linen room with supplies.
  • Empty linen from housekeeping carts.
  • Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
  • Maintain pool areas. Clean pool windows and bathroom daily.
  • Clean ice and soda machines on all floors.
  • Dust light fixtures in hallways.
  • Remove all dirty linen from laundry chutes.
  • Remove all dirty linen from the hallways.
  • Turn in lost and found items immediately to the supervisor.
  • Aid co-workers and guests as needed.
  • Notify the supervisor of any guests’ complaints or comments.
  • Assists in handling emergencies to protect our guests and associates and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
  • Responsible for knowing and abiding by all departments, Commonwealth Lodging Management and hotel policies and procedures. As well as brand standards, policies and procedures.
  • This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.
Qualifications

PHYSICAL REQUIREMENTS:

  • Exert physical effort in lifting/transporting at least 25 pounds.
  • Push/pull carts and other equipment up to 100 pounds.
  • Endure various physical movements throughout the work areas.
  • Work environment includes front office, and all areas of the hotel. The job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings.
  • Must be able to stand and exert well-paced mobility for lengthy periods of time.
  • Work environment includes Guest Rooms, Guest and Service Corridors, Housekeeping Office. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
  • Must be able to stand and exert well-paced mobility for lengthy periods of time.
  • Must be able to reach above head and shoulder height to perform job duties.
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