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Guest Relations Associate Jobs in Elgin, IL (NOW HIRING)

Crescent

Preventative Maintenance (overnight)

Oak Brook, IL · On-site

$18.25 - $25/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Crescent Hotels & Resorts LLC

Cook (PT)

Lombard, IL

$13.75 - $18.25/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Crescent

Cook (PT)

Lombard, IL · On-site

$13.75 - $18.25/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Hilton Rosemont

Director of Hotel Operations

Rosemont, IL · On-site

$95K - $100K/yr

Every associate is a guest relations ambassador, every working minute of every day. * Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet ...

VH-H Rosemont LLC

Director of Hotel Operations

Rosemont, IL · On-site

$95K - $100K/yr

Every associate is a guest relations ambassador, every working minute of every day. * Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet ...

Crescent Hotels

Cook

Lombard, IL · On-site

$13.75 - $18.25/hr

Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should ...

Compass Group

Server - The Hand and The Eye

Chicago, IL · On-site

$17 - $19/hr

... Guest Relations & Magic teams to ensure flawless communication and service flow. ● Maintain an ... Associate Shopping Program * Health and Wellness Program * Discount Marketplace * Employee ...

Marriott

Banquets Manager

Schaumburg, IL · On-site

Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Banquets Manager

Schaumburg, IL · On-site

Ensuring and Providing Exceptional Customer Service Sets a positive example for guest relations ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Trump Organization

Front Office Manager

Chicago, IL · On-site

$70 - $75/hr

Ensures compliance with Trump Hotels standards to ensure consistent high quality guest relations ... Associates will be trained in the proper use and care of any assigned PPE. It is your ...

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in Elgin, IL

Guest Relations Associate information

See Elgin, IL salary details

$9

$16

$20

How much do guest relations associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for guest relations associate in Elgin, IL is $16.07, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $17.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What cities near Elgin, IL are hiring for Guest Relations Associate jobs?

Cities near Elgin, IL with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Elgin, IL as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 28% Part Time, 3% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,429 per year, or $16.1 per hour.

Public Area Attendant - Flex ($17.40/hour)

Crescent

Lombard, IL • On-site

$17.40/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

ESSENTIAL JOB FUNCTIONS:
  1. Thoroughly clean sinks, toilets, urinals, mirrors, tiles, counters, walls, stalls, vents and/or floors with cleaning agents by extending arms over head to reach all above areas. Adhere to cleaning procedures and instructions for use of cleaning agents.
  2. Thoroughly dust all furniture, pictures, and shelves, extending arms over head, bending and stooping as needed.
  3. Thoroughly clean and polish all metal surfaces, applying pressure in repeated motion.
  4. Clean ashtrays and empty trash.
  5. Comply with attendance rules and be available to work on a regular basis.
  6. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of chemical cleaning agents and operation of various cleaning equipment. Ability to extend arms, scrub, bend, stoop, and stand and walk public areas for extended periods of time. Ability to understand and follow directions, and perform job functions under limited supervision.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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