ZipRecruiter

Log In

1

Guest Relations Associate Jobs in Normal, IL (NOW HIRING)

Atrium Hospitality

Human Resource Generalist

East Peoria, IL · On-site

$18.86/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We go above and beyond to deliver exceptional guest experiences, work together to overcome ... Coordinate associate relations efforts, benefits support, recognition programs, and HR reporting ...

Atrium Hospitality

Human Resource Generalist

East Peoria, IL · On-site

$18.86/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

We go above and beyond to deliver exceptional guest experiences, work together to overcome ... Coordinate associate relations efforts, benefits support, recognition programs, and HR reporting ...

All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in Normal, IL

Guest Relations Associate information

See Normal, IL salary details

$9

$15

$19

How much do guest relations associate jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for guest relations associate in Normal, IL is $15.90, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $17.40 per hour, depending on experience, location, and employer.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills. The job can be stressful during busy periods or when handling difficult guests, but effective training and experience can help manage these pressures.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phone or computer systems to assist guests efficiently.

What cities near Normal, IL are hiring for Guest Relations Associate jobs?

Cities near Normal, IL with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,062 per year, or $15.9 per hour.

Respiratory Therapy Technician II

Memorial Health

Armington, IL

$37.26/hr

Per diem

PTO

Re-posted 28 days ago

Memorial Health rating

7.0

Company rating: 7.0 out of 10

Based on 176 frontline employees who took The Breakroom Quiz

413th of 887 rated healthcare providers

Job description

Min
USD $24.04/Hr.
Max
USD $37.26/Hr.
Overview
Initiate, maintain, and discontinue basic respiratory therapy equipment and techniques in the administration of prescribed respiratory care procedure to patients of all ages with cardio-pulmonary disorders.
Schedule
PRN
Highlights & Benefits:
Paid Time Off (PTO)
Employee Assistance Program and Colleague Wellness
Benefits - Memorial HR
Qualifications
Education:
Graduate from an accredited respiratory care program, preferred, or 2 nd year student in final clinical semesters of Associates Degree program, required.
Licensure/Certification/Registry:
Current CPR certification, required.
Experience:
Completion of 1 st year of Respiratory Care Associate's Degree program with associated clinical rotation experience.
Other Knowledge/Skills/Abilities:
Current BLS certification required.
Responsibilities
  1. Minimum cleaning and maintenance of R.T. equipment.

  1. Prepares and tests R.T. equipment for proper and safe operation and periodically checks R.T. equipment in use and on units for proper operation and routine service. Reports malfunctioning equipment to manager.

  1. Follows and enforces safety rules of the R.T. Department and hospital following special instructions, such as isolation precautions to prevent the spread of infection.

  1. Receives, verifies, and processes all necessary documentation for correct order.

  1. Documents patient oxygen use for charging purposes by visual inspection of every patient care unit bed.
  2. Changes humidifiers and aerosol generators according to department policy.

  1. Performs emergency rounds according to department policy.

  1. Distributes E-cylinders of oxygen to the designated gas stations within MMC.
  2. Receives and documents orders from physicians relating to Respiratory Care Order Set. Also reads and evaluates physician orders and charts that pertain to respiratory care and is aware of contraindication to medications, treatments, and related hazards with their use.

  1. Measures and administers prescribed medications to patients (oxygen & aerosolized medications, etc.). Also administers the following therapy: EZPAP, humidity and aerosols, chest physical therapy, incentive spirometry, pulse oximetry, BiPAP and CPAP administration and bedside pulmonary function/mechanics.

  1. Assesses patients' conditions and response to respiratory therapy by checking patients pulse, blood pressure, respiratory frequency, tidal volume, inspiratory pressure, cough, sputum, breath sounds, and other pertinent data that relates to the patient. Must also be alert to adverse reactions of patient during treatment, plus be aware of proper response to emergencies.

  1. Recognizes signs of cardiopulmonary arrest and/or failure and assists in performing CPR procedures. Also must be able to recognize life-threatening arrhythmias or EKG strips.

  1. Modifies therapy to deal with adverse or ineffective patient response and reports changes to shift supervisor.

  1. Records procedures and patient response in appropriate electronic documentation, departmental paperwork, medication administration records, interdisciplinary plan of care and education record and requisitions. Completes both written and oral reports on patients and relays information to oncoming therapists.

  1. Participates in in-services, continuing education, and other staff development activities.

  1. Performs CPR procedures as part of the Stat Code Team.

  1. Keeps confidential all patient information received and follows MMC Guest Relations guidelines.

  1. Follows MMC and Pulmonary Medicine infection control policies

  1. Performs all duties under supervision of Certified Respiratory Therapist, Registered Respiratory Therapist, or shift supervisor.

  1. Performs other related duties as assigned or requested.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.

What Memorial Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply