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Guest Relations Associate Jobs in Utah (NOW HIRING)

Vista Host Inc.

Guest Service Representative

Moab, UT · On-site

$19/hr

... relations, and safety. • Remain highly visible and readily available for guests, taking ... We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this ...

Popeyes

General Manager

Saint George, UT · On-site

Ensures compliance with standards for Guest relations, food costs, labor costs, safety and ... Maintain accurate associate staffing levels and up-to-date hiring plans to ensure Bakery staffing ...

Lodging Dynamics

General Manager

Park City, UT · On-site

... guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community.

Lodging Dynamics

General Manager

Park City, UT · On-site

... guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community.

Lodging Dynamics

General Manager

Park City, UT · On-site

... guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community.

Lodging Dynamics

General Manager

Park City, UT · On-site

$90 - $140/hr

... guest services, food service, housekeeping, maintenance, sales operations and personnel, ensuring that there is an atmosphere of good public relations towards guests and associates and community.

Marriott

Assistant Food and Beverage Manager

Park City, UT · On-site

$50K - $67K/yr

Sets a positive example for guest relations. Stays readily available/ approachable for all guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Assistant Food and Beverage Manager

Park City, UT · On-site

$50K - $67K/yr

Sets a positive example for guest relations. Stays readily available/ approachable for all guests ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Heihotels

Must have basic knowledge of food and beverage preparation, service standards, guest relations and ... Ability to establish and maintain effective working relationships with associates, customers, and ...

Heihotels

Must have basic knowledge of food and beverage preparation, service standards, guest relations and ... Ability to establish and maintain effective working relationships with associates, customers, and ...

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All JobsGuest Relations Associate JobsGuest Relations Associate Jobs in Utah

Guest Relations Associate information

See Utah salary details

$8

$14

$18

How much do guest relations associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for guest relations associate in Utah is $14.80, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $16.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a guest relations associate, and why are they important?

To thrive as a Guest Relations Associate, you need strong customer service skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and sometimes multilingual capabilities are valuable technical assets. Exceptional communication, patience, and a positive attitude help build rapport and resolve guest concerns effectively. These skills are vital for ensuring guest satisfaction, enhancing the guest experience, and fostering repeat business in hospitality environments.

What are some common challenges faced by guest relations associates, and how can they effectively address them?

Guest Relations Associates often encounter challenges such as managing difficult guest situations, handling high volumes of inquiries during peak times, and balancing multiple tasks simultaneously. To address these, it's important to develop strong communication and problem-solving skills, remain calm under pressure, and prioritize tasks effectively. Collaborating closely with team members and other departments can also help ensure quick resolutions and maintain a positive guest experience.

What is the difference between Guest Relations Associate vs Customer Service Representative?

AspectGuest Relations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; hospitality/customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHotels, resorts, cruise ships, hospitality venuesCall centers, retail, corporate offices
Employer & Industry UsageHospitality and tourism industryVarious industries including retail, telecom, finance
Common Search & ComparisonFocuses on guest experience in hospitalityBroader customer support roles across industries

While both roles involve assisting customers, a Guest Relations Associate primarily works in hospitality settings, focusing on guest satisfaction and experience. A Customer Service Representative typically handles inquiries across various industries, often via phone or online. The roles share similar skills but differ in industry focus and work environment.

Is guest relations a stressful job?

Guest Relations Associates often work in fast-paced environments that require strong communication and problem-solving skills, which can lead to stressful situations, especially during busy periods or when handling difficult guests. However, the level of stress varies depending on the workplace, individual resilience, and support systems in place.

What does a guest relations associate do?

A guest relations associate is responsible for providing excellent customer service to guests, addressing their needs, resolving issues, and ensuring a positive experience. They often handle check-ins, answer questions, and may use communication tools like phones or computers to assist guests efficiently.

What are the most commonly searched types of Guest Relations jobs in Utah?

The most popular types of Guest Relations jobs in Utah are:

What cities in Utah are hiring for Guest Relations Associate jobs?

Cities in Utah with the most Guest Relations Associate job openings:

Guest Relations Associate jobs near you
Infographic showing various Guest Relations Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,786 per year, or $14.8 per hour.

Guest Service Representative

Vista Host Inc.

Moab, UT • On-site

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

DESCRIPTION
POSITION TITLE: Guest Service Representative
REPORTS TO: Guest Service Manager / Assistant General Manager / General Manager
ABOUT HOLIDAY INN EXPRESS MOAB
The Holiday Inn Express Moab, managed by Vista Host Management & Development
Company, provides guests with a prime location just minutes from Arches National Park.
The property offers 100+ spacious rooms, an outdoor pool, and a complimentary hot
breakfast. Perfect for adventure seekers, the hotel offers a relaxing retreat after a day of
hiking, biking, or off-roading in the surrounding parks and landscapes.
POSITION SUMMARY
The Guest Service Representative is responsible for all guest interactions at the front
desk, including registration, departure processing, and communication of hotel services.
This role requires a high level of customer focus, providing an opportunity for an engaging
and outgoing personality to create positive guest experiences. Duties also include
processing payments and responding to guest inquiries, while following all procedures set
by management.
WHO IS THIS POSITION FOR?
The Guest Service Representative role is best suited for someone who:
• Enjoys engaging with guests and has a friendly, outgoing personality.
• Has strong communication skills and a passion for delivering excellent customer
service.
• Is adaptable, able to handle multiple tasks, and can maintain a positive attitude in a
fast-paced environment.
• Takes ownership of guest experiences, ensuring they are pleasant and
accommodating.
WHY JOIN OUR TEAM?
• Competitive hourly pay with opportunities for performance-based incentives.
• Vacation / Sick / Bereavement / Holiday Pay.
• Health/Vision/Dental Insurance.
• Life / STD Insurance.
• 401k.
• Employee Discounts (Brand Hotels & Company Hotels).
• Free, Third-Party Employee Assistance Program (personal and professional).
• Opportunities for growth within Vista Host's expanding portfolio.
DUTIES AND RESPONSIBILITIES
• Provide exceptional customer service to all hotel guests, making their stay as
comfortable and enjoyable as possible while achieving team and brand goals.
• Perform quality assurance (QA) requirements for the front office department.
• Ensure compliance with hotel policies, procedures, and relevant ordinances
regarding personnel, security, cash handling, guest relations, and safety.
• Remain highly visible and readily available for guests, taking initiative to offer
assistance or answer questions.
• Adhere to hotel credit policies, including credit card authorization, direct bill
accounts, cash payments, and incidental deposits.
• Manage guest complaints, taking ownership to resolve issues and ensure superior
guest satisfaction.
• Greet, register, suggestively sell (and upsell), issue room keys, and assign rooms in a
friendly and efficient manner.
• Provide information about the hotel, amenities, local dining, attractions, and travel
directions.
• Accurately check out guests and communicate departures to housekeeping.
• Make, confirm, and cancel reservations via telephone, computer, and written
communication.
• Answer and route internal and external phone calls in a friendly manner, following
prescribed procedures.
• Update the shift-to-shift log regularly to ensure clear communication between
shifts.
• Maintain cleanliness and organization of the hotel lobby, coffee stations, and front
desk area.
• Assist other departments as needed and perform other related duties as assigned.
POSITION REQUIREMENTS
• Must be able to communicate effectively in English, both written and verbally.
• Must be able to stand for extended periods.
• Must be able to lift up to 20 lbs.
• Ability to work independently and manage tasks without supervision.
REQUIREMENTS
The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person's experience to result in their heartfelt desire to return.

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