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Guest Relations Manager Jobs in Utah (NOW HIRING)

Vista Host Inc.

Guest Service Representative

Moab, UT · On-site

$19/hr

Guest Service Manager / Assistant General Manager / General Manager ABOUT HOLIDAY INN EXPRESS MOAB ... relations, and safety. • Remain highly visible and readily available for guests, taking ...

Tucanos Brazilian Grill

Bartender

Orem, UT · On-site

In addition to guest relations, you will be responsible for communicating with front and back-of ... management skills • Professional dress, speech and behavior

GMRG ACQ LLC 1

Assistant Manager

Roosevelt, UT · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

GMRG ACQ LLC 1

Assistant Manager

Vernal, UT · On-site

Maintaining fast, accurate service, positive guest relations, and ensuring products are consistent ... management by following cash control/security procedures, maintaining inventory, managing labor ...

Lodging Dynamics

General Manager

Park City, UT · On-site

JOB SUMMARYThe General Manager functions as the primary strategic business leader of the hotel with ... Resolves guest complaints with Guest Relations concerning the hotel or guest billing and chargeback ...

Lodging Dynamics

General Manager

Park City, UT · On-site

JOB SUMMARY The General Manager functions as the primary strategic business leader of the hotel ... Resolves guest complaints with Guest Relations concerning the hotel or guest billing and chargeback ...

Lodging Dynamics

General Manager

Park City, UT · On-site

JOB SUMMARY The General Manager functions as the primary strategic business leader of the hotel ... Resolves guest complaints with Guest Relations concerning the hotel or guest billing and chargeback ...

Lodging Dynamics

General Manager

Park City, UT · On-site

$90 - $140/hr

JOB SUMMARY The General Manager functions as the primary strategic business leader of the hotel ... Resolves guest complaints with Guest Relations concerning the hotel or guest billing and chargeback ...

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Guest Relations Manager information

See Utah salary details

$20.9K

$49.8K

$76K

How much do guest relations manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for guest relations manager in Utah is $49,847.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,900.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a guest relations manager do?

A Guest Relations Manager is responsible for ensuring that guests have a positive and memorable experience at a hotel, resort, or similar establishment. They handle guest inquiries, resolve complaints, and coordinate with other departments to meet guest needs. Their role often includes supervising front desk staff, managing VIP guests, and implementing service standards. By maintaining high levels of customer satisfaction, they help build the reputation and success of the business.

What does a guest relations manager do?

A guest relations manager works in the hospitality industry and ensures customer satisfaction in their company. They often work for hotels and resorts. As a guest relations manager, you train current and new employees, handle customer service complaints or issues, and perform other management and administrative duties. This career requires extensive experience in customer service in the hospitality industry. Some guest relations managers earn an associate or bachelor’s degree in hospitality. Additional qualifications are excellent communication, leadership, and management skills.

What are the key skills and qualifications needed to thrive as a guest relations manager?

To thrive as a Guest Relations Manager, you need expertise in hospitality management, customer service, and conflict resolution, often supported by a degree in hospitality or related experience. Familiarity with property management systems (PMS), booking platforms, and guest feedback tools is typically required. Exceptional interpersonal skills, problem-solving abilities, and cultural sensitivity help you exceed guest expectations and handle diverse situations. These skills and qualities are vital to ensuring guest satisfaction, maintaining a positive reputation, and driving repeat business in the hospitality industry.

What are some common challenges faced by guest relations managers and how can they be effectively addressed?

Guest Relations Managers often encounter challenges such as handling difficult guest complaints, managing high guest expectations, and maintaining service consistency during peak periods. Effectively addressing these challenges requires strong communication skills, quick problem-solving abilities, and a proactive approach to guest satisfaction. Building a supportive team environment and maintaining open channels of communication with other departments—like housekeeping, front desk, and food & beverage—are also crucial for ensuring seamless guest experiences and resolving issues promptly.

What is the difference between Guest Relations Manager vs Front Desk Agent?

AspectGuest Relations ManagerFront Desk Agent
ResponsibilitiesOversees guest experience, handles complaints, manages guest servicesChecks in/out guests, provides information, handles reservations
CredentialsHigh school diploma or equivalent; hospitality experience often preferredHigh school diploma; customer service skills
Work EnvironmentHotel lobby, guest areas, management officesFront desk, reception area
Industry UsageHotels, resorts, hospitality managementHotels, motels, hospitality industry

The Guest Relations Manager focuses on enhancing guest satisfaction and resolving issues, often overseeing staff and guest services. In contrast, the Front Desk Agent handles daily check-ins, reservations, and guest inquiries. Both roles require customer service skills and hospitality knowledge, but the manager position involves more oversight and strategic responsibilities.

More about Guest Relations Manager jobs

What are the most commonly searched types of Guest Relations jobs in Utah?

The most popular types of Guest Relations jobs in Utah are:

What are popular job titles related to Guest Relations Manager jobs in Utah?

For Guest Relations Manager jobs in Utah, the most frequently searched job titles are:

What job categories do people searching Guest Relations Manager jobs in Utah look for?

The top searched job categories for Guest Relations Manager jobs in Utah are:

What cities in Utah are hiring for Guest Relations Manager jobs?

Cities in Utah with the most Guest Relations Manager job openings:

Guest Relations Manager jobs near you
Infographic showing various Guest Relations Manager job openings in Utah as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $49,847 per year, or $24 per hour.

Owner Relations Manager

Luxury Coastal Vacations

Park City, UT • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Description
Job Overview:
Park City Rental Properties is seeking a dynamic, hard-working team member to join our Park City office based Owner Relations Team to help serve property homeowners in the I Love Vacations markets of Park City, Sedona, Austin, Scottsdale, and Whitefish. This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties. The Owner Relations Manager is responsible for overseeing a portfolio of 75-150 clients, with an objective to both retain clients and grow the portfolio. The ideal candidate is a detail-oriented, organized self-starter who is comfortable managing multiple tasks simultaneously and engaging directly with homeowners. This key team player will serve as a primary point of contact and will be expected to provide prompt, excellent, and respectful customer service to our property owners. You will work alongside a team to ensure all properties are well maintained and are ready to address the needs of owners promptly.
This is an essential customer-facing role maintaining and growing relationships with the owners of vacation rental properties.
Culture Index Survey:
  • As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application. Culture Index Survey

Requirements
Job Responsibilities:
  • Becoming knowledgeable about ILoveVacations' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes.
  • Encourage and promote the company's Core Values, Mission, and Vision.
  • Communicate with property owners daily through phone, text, email and in-person meetings. Provide clear and effective communication to understand owners' needs, preferences, and feedback.
  • Building and maintaining strong, lasting relationships with homeowners, with a focus on owner retention.
  • Manage all facets of new owner and new property on-boarding.
  • Attend new property inspections.
  • Responsible for maintaining property records.
  • Review and assess monthly owner statements to ensure accuracy and transparency of charges.
  • Coordinating with Maintenance and Operations teams to ensure all tasks are completed efficiently.
  • Complete routine inspections of all properties.
  • Liaising with HOAs or on-site property managers to understand and communicate all aspects of guest check-in, snow removal, and general property upkeep.

Goals of an Owner Relations Manager:
  • Maintain a 93% Owner Retention Rate, with a goal of 95% or greater.
  • Respond to all owner requests within two hours of receipt during business hours or within two hours of business opening on the next business day if call is expected after-hours.
  • Obtain satisfaction scores from 100% of owners.
  • Contact all owners at least once per month to continue to build rapport.

Primary Responsibilities:
  • Relationship Management: Serve as the primary point of contact for homeowners, managing day-to-day operations and promptly resolving any issues. This role is ideal for a customer service-oriented problem solver with experience handling large customer portfolios. A positive attitude is essential.
  • Onboarding & Property Management: Oversee the entire onboarding process of new homes, from management agreements to going live on our websites. This includes gathering information, scheduling cleanings and maintenance, coordinating photography, and building online listings that best represent each property.
  • Communication & Coordination: Respond promptly to owner inquiries, issues, and requests, offering quick solutions while collaborating with various ILoveVacations departments, including Revenue, Field Operations, Marketing, and Guest Experience teams.
  • Campaign Execution: Perform targeted outreach campaigns to specific segments of homeowners, providing tailored solutions, identifying needs, and reporting on progress and results.
  • Vendor Management: Assist in contacting local vendors for repairs, preparing bids for homeowner approval, and ensuring timely completion of maintenance tasks.

Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance
  • Ski Pass Reimbursement up to $1000

Schedule:
This is a full-time, in office position located in Park City, Utah. Standard workdays are Monday through Friday. Standard work hours are based on business needs within the hours of 9 am and 6 pm. This role may also involve occasional on-call weekend shifts, which are rotated among the Owner Relations Managers.

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