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Guest Relation Agent Jobs (NOW HIRING)

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing ...

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Overview Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

Overview Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on ...

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Overview Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing ...

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Overview Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on ...

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing ...

Blue Hawaiian Helicopters

Guest Relations Agent

Lihue, HI · On-site

$19 - $24/hr

Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing ...

Blue Hawaiian Helicopters

Guest Relations Agent

Hilo, HI · On-site

$19 - $24/hr

Job Summary The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing ...

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Guest Relation Agent information

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$25

How much do guest relation agent jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for guest relation agent in the United States is $17.72, according to ZipRecruiter salary data. Most workers in this role earn between $8.89 and $23.32 per hour, depending on experience, location, and employer.

What does a guest relation agent do?

A Guest Relation Agent is responsible for ensuring that hotel guests have a pleasant and memorable experience during their stay. They greet guests upon arrival, handle check-ins and check-outs, and address any special requests or concerns. Additionally, they provide information about hotel facilities and local attractions, resolve complaints, and coordinate with other hotel departments to meet guest needs. Their role is essential in creating a positive first impression and maintaining high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as a guest relation agent?

To thrive as a Guest Relation Agent, you need excellent customer service skills, hospitality knowledge, and often a diploma or degree in hospitality management or a related field. Familiarity with property management systems (PMS), reservation software, and communication tools is typically required. Outstanding interpersonal skills, problem-solving ability, and attention to detail help agents deliver memorable guest experiences and resolve issues quickly. These competencies are vital for ensuring guest satisfaction, building brand loyalty, and maintaining smooth hotel operations.

How does a guest relation agent typically handle difficult guest situations, and what support is provided by the team?

Guest Relation Agents often encounter guests with unique requests or concerns, making conflict resolution and empathy essential parts of the role. When faced with a challenging situation, agents are encouraged to listen attentively, remain calm, and seek solutions in line with company policies. Support is readily available from supervisors and team members, who can step in to assist or escalate issues when needed. Regular training and a collaborative work environment further ensure that Guest Relation Agents have the tools and guidance necessary to resolve guest concerns effectively.

Is guest relation agent a stressful job?

A guest relation agent's job can be stressful due to handling guest complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. Good communication skills and the ability to stay calm under pressure help manage stress levels in this role.

What skills are needed for guest relation agent?

A guest relation agent needs strong communication and interpersonal skills to interact effectively with guests. Customer service skills, problem-solving abilities, and a friendly attitude are essential, along with proficiency in relevant tools like reservation systems and a good understanding of hospitality standards. Multitasking and adaptability are also important in a dynamic environment.
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Guest Relation Agent jobs near you
Infographic showing various Guest Relation Agent job openings in the United States as of September 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $36,857 per year, or $17.7 per hour.

Guest Relations Agent

Waikoloa, HI • On-site

Blue Hawaiian Helicopters
Aviation • 1 - 10 employees
Learn more about Blue Hawaiian Helicoptersexternal

$19 - $24/hr

Full-time

Re-posted 14 days ago

Job description

Overview
Job Summary
The Guest Relations Agent will offer in-person, face-to-face personalized guest check in briefing and retail sales support at the base of operations. The role will focus on providing extraordinary service to our guests at every touch point with Blue Hawaiian, including check-in, Safety briefings, flight following, ramp operations and retail sales. The Guest Relations Agent will help grow base revenue with retail sales which will ensure a memorable vacation experience for the guest. A teammate in this role is expected to be knowledgeable about the local area and an expert on the attractions, tours, and retail that we sell. This role will be responsible for ensuring compliance with Blue Hawaiian's Operational Specifications, Human Resources Requirements and Safety Management System.
Competitive Pay + Bonus Earning Opportunities
Our Guest Relations Agents enjoy more than just a competitive hourly wage of $19.00-$24.00 per hour. Team members also have the opportunity to earn additional income through a biweekly commission program. Commissions are driven by retail sales, first-class seat upgrades, and buyouts, with earnings shared among the team based on hours worked-rewarding collaboration while increasing your overall earning potential.
Responsibilities
Essential Functions and Responsibilities include the following:
  • Provide each guest with a professional and courteous greeting and extraordinary guest service
  • Establish rapport and trust with the guest and assist guest in selecting the product that matches their needs. Needs are assessed via the discovery process (i.e. asking questions)
  • Sell retail items and upsell experiences
  • Take responsibility for solving guest issues in a timely fashion with satisfaction and a sense of urgency. Follow up on issues to ensure that they are resolved
  • Provide a thorough, detailed recap of the purchase along with properly thanking the guest for their business
  • Other duties as assigned

Additional Job Requirements
  • Availability Required: Sunday - Saturday
  • Generally, 3 - 5 days per week, with one day being on a Saturday or Sunday
  • Any desk, any shift (Opening, mid, or closing shifts between the hours of 7 am - 6 pm)
  • Indicate the percentage of time spent traveling - 0%

Subject to applicable laws and Blue Hawaiian policies, regular attendance is an essential function of the position. All employees must follow Blue Hawaiians' employment practices and policies.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Blue Hawaiians will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
  • High school diploma or general education degree (GED)
  • Excellent Personal interaction skills
  • Expert-level knowledge of the local area and attractions
  • Knowledge of tour industry

Skills
  • Adaptable and able to support change within the business
  • Ability to overcome objections and offer alternate solutions
  • Timeliness and a professional appearance
  • Excellent written and verbal communication skills (fluent English required, bilingual a plus)
  • Strong listening skills to be able to identify customer need
  • Self-motivated with the ability to work independently in a sales driven environment
  • Ability to occasionally lift to 25 pounds and to stand for long periods of time
  • Proven ability to juggle multiple duties and prioritize

Computer Skills
  • Intermediate with Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook

Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status
Minimum pay
USD $19.00/Hr.
Maximum Pay
USD $24.00/Hr.
Benefits
For more information on our industry-leading benefits, please visit our benefits page here.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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