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Guest Operation Jobs (NOW HIRING)

Furnished Quarters

Guest Operations Manager

Manhattan, NY · On-site

$65K - $75K/yr

Guest Operations Manager Schedule: Tuesday through Saturday, 12:00-8:30 p.m. EST, with Saturday working remotely Location: Onsite - New York, NY Salary Range: $65,000-$75,000 annually + Bonus (based ...

Furnished Quarters

Guest Operations Manager

Manhattan, NY · On-site

$65K - $75K/yr

Guest Operations Manager Schedule: Monday-Friday, 9:00 AM-5:30 PM EST (Full-Time, Core Hours) Location: Onsite - New York, NY Salary Range: $65,000-$75,000 annually + Bonus (based on experience and ...

Pins Mechanical Co

Guest Experience Manager

Pittsburgh, PA · On-site

$17.50 - $20/hr

Floor & Guest Operations * Lead the service team during shifts, ensuring smooth floor operations and high-quality guest experiences. * Maintain a welcoming, energetic atmosphere for all guests.

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How much do guest operation jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for guest operation in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.31 per hour, depending on experience, location, and employer.

Is guest operation a stressful job?

Guest operation roles can be stressful due to the need to handle customer interactions, resolve issues quickly, and maintain high service standards. The job often requires strong communication skills, patience, and the ability to work in fast-paced environments, which can contribute to stress levels.

What is a guest operation job description?

A guest operation job involves managing guest services in hospitality settings such as hotels, resorts, or event venues. Responsibilities include checking in guests, addressing inquiries, coordinating services, and ensuring a positive guest experience, often requiring strong communication skills and familiarity with reservation systems. The role may also involve handling complaints and maintaining a welcoming environment.

What cities are hiring for Guest Operation jobs?

Cities with the most Guest Operation job openings:

What are popular job titles related to Guest Operation jobs?

For Guest Operation jobs, the most frequently searched job titles are:

Infographic showing various Guest Operation job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,084 per year, or $15.9 per hour.

Guest Operations Manager

Manhattan, NY • On-site

Furnished Quarters
Traveler Accommodation • 51 - 200 employees
Learn more about Furnished Quartersexternal

$65K - $75K/yr

Full-time

Posted 23 days ago

Key responsibilities

  • Lead, coach, and develop the Guest Operations team members, setting performance and service expectations.

  • Manage daily staffing, workload distribution, task prioritization, and operational activities related to guest services and apartment readiness.

  • Serve as a first-level escalation point for guest concerns and operational issues, coordinating service recovery and resolving cases.

Job description

Guest Operations Manager
Schedule: Tuesday through Saturday, 12:00–8:30 p.m. EST, with Saturday working remotely
Location: Onsite – New York, NY
Salary Range: $65,000–$75,000 annually + Bonus (based on experience and qualifications)
About Furnished Quarters
Furnished Quarters is the largest independently owned and operated provider of global temporary housing. With over 25 years of experience, we offer stylish, fully furnished apartments for business and leisure travelers staying 30 days or more. Our mission is to create a home away from home that is both elevated and seamless, supported by our Core Values of Care, Collaboration, Community, Challenge, and Career.
The Opportunity
We are seeking a Guest Operations Manager to lead the day-to-day performance and operational execution of an assigned Guest Operations team. This role oversees guest communication and service delivery, apartment readiness, daily staffing and workflow, and the coordination of operational activities throughout the guest journey. The Guest Operations Manager serves as a first-level escalation point while partnering closely with other Guest Operations Managers and teams across Global Operations, Core Operations, Sales, Property Leasing, Accounting, Technology, and other business areas to ensure consistent service and effective cross-functional handoffs.
What You’ll Do
  • Lead, coach, and develop an assigned group of Guest Operations team members, setting clear expectations for performance, productivity, service quality, and accountability.
  • Manage daily staffing, workload distribution, task prioritization, schedules, and coverage to support guest and business needs.
  • Oversee daily Guest Operations activities, ensuring cases and tasks are appropriately assigned, prioritized, documented, and resolved within established service levels.
  • Monitor guest requests and escalated or delayed cases, ensuring appropriate ownership, follow-up, and timely resolution.
  • Serve as a first-level escalation point for guest concerns and operational issues, coordinating appropriate service recovery and escalating significant or recurring matters as needed.
  • Oversee apartment setups and deconstructs and coordinate apartment-related services, including utilities, parking, housekeeping, maintenance, inspections, service appointments, and other operational activities.
  • Ensure Guest Operations activity and apartment documentation are accurately maintained in Salesforce and other designated systems.
  • Partner cross-functionally with Global Operations, Core Operations, Sales, Property Leasing, Accounting, Technology, and other teams to support apartment readiness and seamless service delivery.
  • Monitor service quality, guest feedback, and recurring operational issues to identify process gaps and opportunities to improve efficiency, accountability, and consistency.
  • Participate in the rotating Manager On-Call Program, responding to urgent guest and operational needs during evenings, weekends, and holidays.

What We’re Looking For
  • High school diploma or equivalent required; bachelor’s degree in hospitality, business, or a related field preferred.
  • At least 5 years of progressive experience in guest services, corporate housing, hospitality, operations, or a related service environment, including at least 3 years directly supervising employees.
  • Proven ability to lead, coach, develop, and hold team members accountable for performance.
  • Strong understanding of guest support, service recovery, case management, apartment operations, and operational execution.
  • Experience managing staffing, scheduling, team coverage, performance reviews, and employee development.
  • Proficiency in Microsoft Office, Salesforce, project management tools such as Asana, and related operational technology.
  • Strong written and verbal communication, organizational, and prioritization skills with the ability to manage multiple workflows in a fast-paced environment.
  • Ability to build effective cross-functional relationships and manage guest and operational escalations with professionalism and sound judgment.
  • Flexible availability to participate in the rotating Manager On-Call Program, including evenings, weekends, and holidays as business needs require.
 

Why Join Us
At Furnished Quarters, we pride ourselves on being more than a place to work. We are a team united by values, committed to creating meaningful experiences for our guests and colleagues. You will join a supportive culture that values growth, collaboration, and continuous improvement.
Equal Opportunity Statement

Furnished Quarters is an equal opportunity employer committed to a workplace free from discrimination. We celebrate diversity and do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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