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Guest Experience Operations Manager Jobs (NOW HIRING)

AEG

Manager, Guest Experience

Tampa, FL · On-site

$17 - $19.25/hr

The Manager, Guest Experience values guests and is committed to providing positive impressions ... Determine staffing levels and execute operational plans towards the seamless success of each event

Marriott International

Guest Experience Manager

Wailea, HI · On-site

$80K - $104K/yr

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring ... experience in the guest services, front desk, or related professional area. OR • 2-year degree ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great ... Work with all operational departments to maximize guest engagement and seek out opportunities for ...

Marriott

Guest Experience Manager

Wailea, HI · On-site

$19.50 - $22.25/hr

JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring ... school diploma or GED; 2 years experience in the guest services, front desk, or related ...

Brightwild

Guest Experience Manager

Key West, FL · On-site

$17.75 - $20.25/hr

We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic communication ...

Hotel-Bardo-Savannah

Guest Experience Manager

Savannah, GA · On-site

$16.75 - $19/hr

The Guest Experience Manager also leads planning for VIPs and notable guests, partnering across departments to deliver experiences that feel personal, considered, and seamless. This is an onsite ...

Dash In

Guest Experience Supervisor

Midlothian, VA · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Splash In

Guest Experience Supervisor

La Plata, MD · On-site

$18 - $20.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Indian Head, MD · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

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$63.5K

$118.5K

How much do guest experience operations manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for guest experience operations manager in the United States is $63,456.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $77,500.00 per year, depending on experience, location, and employer.

What does a guest experience operations manager do?

A guest experience operations manager oversees the delivery of high-quality service to ensure guest satisfaction. They coordinate staff, manage operational procedures, and analyze feedback to improve the guest experience, often using tools like customer management systems. Strong leadership, communication skills, and knowledge of hospitality standards are essential for this role.

What cities are hiring for Guest Experience Operations Manager jobs?

Cities with the most Guest Experience Operations Manager job openings:

What states have the most Guest Experience Operations Manager jobs?

States with the most job openings for Guest Experience Operations Manager jobs include:

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For Guest Experience Operations Manager jobs, the most frequently searched job titles are:

Guest Experience Manager

New York, NY • On-site

Original X Productions
See more jobs at Original X Productionsexternal

$63K - $67K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

About OGX:
Original X Productions are the operators of premier worldwide location-based entertainment experiences including The FRIENDS™ Experience and Hershey Super Sweet Adventure. Our team are guest experience-focused storytellers who are passionate, strive for excellence, are committed to safety, and value fun in everything they do!
Job Summary:
The Guest Experience Manager is a full-time position based at The FRIENDSTM Experience : The One In New York and responsible for cultivating an engaging, positive, and inspiring environment for our Guests and Team Members.
This position will be responsible for delivering an outstanding guest experience, running an efficient day-to-day operation, and bringing strategic insight into the systems, policies, and offerings while exhibiting strong and compassionate leadership. They will be the MOD (Manager on Duty) for various shifts and must display leadership abilities while working as part of a team to yield goal-oriented results.
This position is a member of the management team and, thus, is required to assist in developing and maintaining the highest quality of safety, service, cleanliness, and efficiency of the experience during the pre-opening and operational phases. A high level of guest service must be delivered to the public every day. The chosen candidate must lead by example, demonstrating the core values of passion, excellence, safety, and fun on a day-in, day-out basis.
Responsibilities:
  • Guest Experience:
    • Implement Guest Experience policies, processes, procedures, and standard
    • Assist in establishing basic personnel standards for the operations department
    • Provide leadership and sound judgment to the operations team to the benefit of the company
    • Be part of the MOD (Manager on Duty) rotation
      • Oversee on-site day-to-day operations including, but not limited to: ticketing, cash management, attraction operations, guest services, custodial services, security services, on-site marketing, and on-site groups & events
    • Interface with other department managers and third-party managers to achieve strategic goals and objectives
    • Host regular briefings and communication meetings with operations staff
    • Ensure that costs are controlled and that results are analyzed regularly to highlight problem areas with immediate action taken
    • Review and adjust operational budgets to ensure company profitability
    • Regularly evaluate business processes according to organizational objectives and apply improvements
    • Monitor third party operators to ensure they provide services consistent with company standards
  • People & Culture:
    • Assist in recruiting, interviewing, hiring, training, and developing a world-class guest experience team
    • Actively participate in defining the team culture and incorporating it into the operation
    • Develop, manage, and approve line schedules for all operations staff
    • Formulate departmental policies and promote their implementation
    • Establish insight and direction for risk management and safety standards
  • Work with Venue Manager and any other appropriate project leads on a daily basis
  • Any and all duties as assigned
Requirements
  • 3+ years of leadership experience in the operation of a successful revenue-generating hospitality and/or leisure business
  • Bachelor's degree or equivalent experience
  • Proven ability to work effectively as part of a fast-paced team
  • Hands-on experience in the implementation and operation of attractions including cash management, guest services, and attraction operations
  • Strategic thinker with strong conceptual skills, self-motivated, enthusiastic, flexible, and adaptable
  • Exceptional communication skills, both written and verbal
  • Extremely organized and detail oriented
  • Ability to multitask effectively
  • Maintains composure under pressure and enjoys working in a fast-paced and fluid environment
  • Ability to effectively interface with the public and handle emergency situations in a calm and authoritative manner
  • Ability to work weekends and holidays
Benefits
  • Health Benefits including medical, dental, and vision
  • Individual Retirement Account
  • Commuter benefits
  • Paid vacation and sick leave
Why work at OGX:
For us it's all about the fans and creating experiences they will love. We create happiness. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply.
The salary range for this role considers a variety of factors used in making compensation decisions, including but not limited to experience, training, certifications, skill set, business needs, and travel requirements. Compensation decisions are based on the unique qualifications of each candidate. A reasonable estimate of the current salary range for this position is $63,000-$67,000. This range has not been adjusted based on the geographic location of the successful candidate.

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