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Guest Experience Manager Jobs in Virginia (NOW HIRING)

Opal Waxing Inc

Guest Experience Manager

Chesapeake, VA · On-site

$15 - $21/hr

This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

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Guest Experience Supervisor

Midlothian, VA · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Midlothian, VA · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Midlothian, VA

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

AEG

Guest Experience Supervisor

Richmond, VA · On-site

$23/hr

The Guest Experience Supervisor serves as the on-site leader for the team, supporting the Guest Experience Manager with all game day operations while setting the standard for the team. Key ...

Dash In

Guest Experience Supervisor

Midlothian, VA · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Midlothian, VA · On-site

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

Dash In

Guest Experience Supervisor

Midlothian, VA

$18 - $22.50/hr

Collaborate with the Guest Experience Manager and Store Manager to build and train a high-performing team of retail associates. * Ensure smooth front-of-house operations and provide your team with ...

VIO Med Spa

Guest Experience Specialist

Woodbridge, VA · On-site

$17/hr

Spa Manager Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through ...

Go Rentals

Guest Experience Associate

Norfolk, VA · On-site

$20/hr

The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ... with management, team members, FBO and Hotel Partners, and leads, follow verbal and written ...

TAV Operation Services

Guest Experience Ambassador

Dulles, VA · On-site

$15 - $18.75/hr

Guest Experience Ambassador TAV Operation Services Virginia, United States (On-site IAD Airport) We ... With a presence in 41 airports across 19 countries, we manage 88 luxurious lounges worldwide ...

Signature Aviation

Guest Experience Leader

Dulles, VA · On-site

As a Guest Experience Leader , you play a key role in delivering Signature Aviation's gold-standard ... Must be able to exercise good judgment and follow directions/directives from supervisor/management.

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All JobsGuest Experience JobsGuest Experience Manager JobsGuest Experience Manager Jobs in Virginia

Guest Experience Manager information

See Virginia salary details

$12

$19

$28

How much do guest experience manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for guest experience manager in Virginia is $19.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $19.52 per hour, depending on experience, location, and employer.

What is a guest experience manager?

A guest experience manager works in a hospitality or entertainment venue. Your job duties include training employees in customer service and acting as an ambassador to guests by addressing complaints. You sometimes work with upper management on public relations outreach projects. Some qualifications for this position include a bachelor’s degree in business administration as a baseline, with other degrees or coursework needed for some employers. You usually need five years of experience in direct customer service, and the skills to interact professionally and politely with a dissatisfied customer. You can further your career to become a general manager.

What does a guest experience manager do?

A Guest Experience Manager is responsible for ensuring that guests have a positive and memorable experience at a venue, hotel, or event. They oversee guest services, handle feedback or complaints, and coordinate with various departments to meet guest needs. Their role often includes training staff, implementing service standards, and analyzing guest satisfaction to improve overall service quality. Guest Experience Managers play a key part in building customer loyalty and maintaining the reputation of the business.

What are the key skills and qualifications needed to thrive as a guest experience manager?

To excel as a Guest Experience Manager, you need strong customer service skills, hospitality knowledge, and experience in managing guest relations, often supported by a degree in hospitality or related fields. Familiarity with property management systems (PMS), CRM software, and guest feedback platforms is typically required. Exceptional communication, problem-solving, and interpersonal skills help you build rapport with guests and lead teams effectively. These competencies are vital for ensuring guest satisfaction, loyalty, and operational excellence in hospitality environments.

How does a guest experience manager typically work with cross-functional teams to enhance guest satisfaction?

Guest Experience Managers regularly collaborate with departments such as front desk, housekeeping, food and beverage, and maintenance to ensure seamless service delivery. They coordinate with team leads to address guest feedback, resolve issues promptly, and implement service improvements. This cross-functional teamwork is crucial for maintaining high satisfaction levels and creating memorable experiences for guests. Frequent communication and joint problem-solving are essential parts of the role.

What is the difference between Guest Experience Manager vs Customer Service Supervisor?

AspectGuest Experience ManagerCustomer Service Supervisor
CredentialsExperience in hospitality, hospitality management certifications often preferredCustomer service or related certifications, supervisory experience
Work EnvironmentHotels, resorts, hospitality venuesRetail, call centers, service industries
Employer & IndustryHospitality industry, hotels, resortsVarious industries including retail and service sectors
Primary FocusEnhancing guest satisfaction and experienceOverseeing customer service teams and resolving issues

The Guest Experience Manager focuses on creating memorable experiences for guests in hospitality settings, while the Customer Service Supervisor manages customer service teams across various industries. Both roles require strong communication skills and a customer-centric approach, but their environments and specific responsibilities differ.

More about Guest Experience Manager jobs

What are the most commonly searched types of Guest Experience jobs in Virginia?

The most popular types of Guest Experience jobs in Virginia are:

What are popular job titles related to Guest Experience Manager jobs in Virginia?

For Guest Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Guest Experience Manager jobs in Virginia look for?

The top searched job categories for Guest Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Guest Experience Manager jobs?

Cities in Virginia with the most Guest Experience Manager job openings:

Guest Experience Manager jobs near you
Infographic showing various Guest Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,218 per year, or $19.3 per hour.

Guest Experience Manager

Opal Waxing Inc

Chesapeake, VA • On-site

$15 - $21/hr

Full-time

Re-posted 14 days ago

Job description

About Us

Opal Waxing is a fast-paced, luxury waxing studio dedicated to helping clients feel confident and comfortable. We are seeking a friendly, organized, and sales-minded Front Desk Coordinator to provide exceptional customer service while supporting the daily operations of the salon.

Position Summary

The Front Desk Coordinator is the first and last impression of our salon. This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

Responsibilities

Welcome guests with a warm, professional attitude

Answer phones, texts, and online inquiries promptly

Schedule, confirm, and manage appointments

Check clients in and out accurately

Process payments and maintain accurate records

Promote memberships, packages, and retail products

Meet monthly sales goals for memberships and retail

Handle client concerns professionally and efficiently

Maintain a clean, organized reception area

Assist with daily opening and closing duties

Support service providers and management as needed

Follow all company policies and procedures

Qualifications

Previous customer service experience required

Salon, spa, or retail experience preferred

Strong communication and interpersonal skills

Comfortable discussing products and memberships

Ability to multitask in a fast-paced environment

Reliable, punctual, and professional appearance

Basic computer and scheduling software skills

Must be available evenings and weekends

Compensation

Hourly pay: $15–$21 per hour based on experience

Monthly commission opportunities

Performance bonuses

Employee discounts on products and services

Growth opportunities within the company

Ideal Candidate

You are energetic, outgoing, and genuinely enjoy helping people. You are comfortable recommending products, educating clients about memberships, and creating a positive experience that keeps guests coming back.

How to Apply

Please submit your resume and a brief statement explaining why you would be a great fit for Opal Waxing.