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Guest Experience Manager Disney Jobs (NOW HIRING)

Bolt Farm Treehouse

Guest Experience Manager

Whitwell, TN · On-site

$80K - $100K/yr

Experience using CRM, guest messaging, and guest feedback tools to improve service delivery, guest satisfaction, and repeat business Nice to Have * Experience with highly personalized service ...

Loews Hotels & Co

Guest Experience Manager

Los Angeles, CA · On-site

$70K - $78K/yr

We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible ...

Emerson College

Guest Experience Manager

Boston, MA · On-site

$19.50 - $22.25/hr

The Manager, Guest Experience reports to the Senior Marketing Officer and directly manages all aspects of Front of House operation for all 6 of Emerson College's Office of the Arts Venues, which ...

HOUSTONIAN

Guest Experience Manager

Houston, TX · On-site

$17.25 - $19.50/hr

JOB SUMMARY The Guest Experience Manager is responsible for overseeing the delivery of exceptional guest service at Trellis Spa, ensuring a seamless, personalized, and memorable guest journey. This ...

Zachry

Guest Experience Manager

San Antonio, TX · On-site

$16 - $18.25/hr

Previous leadership or supervisory experience in Front Office or Guest Services preferred. * Experience in a full-service hotel environment preferred. * Experience with Property Management Systems ...

Loews Hotels

Guest Experience Manager

Los Angeles, CA · On-site

$70K - $78K/yr

We are seeking An experienced and dynamic Assistant Front Office Manager to lead and supervise the operational activities of our guest services team at Loews Hotels. This pivotal role is responsible ...

Brightwild

Guest Experience Manager

Key West, FL · Remote

$17.75 - $20.25/hr

Description We are looking for a Guest Experience Manager to be an energetic and service-minded individual who can drive excellent and memorable guest experiences through professional and authentic ...

Marriott

Guest Experience Manager

Honolulu, HI · On-site

$17.75 - $20.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

Emerson College

Guest Experience Manager

Boston, MA

$19.50 - $22.25/hr

The Manager, Guest Experience reports to the Senior Marketing Officer and directly manages all aspects of Front of House operation for all 6 of Emerson College's Office of the Arts Venues, which ...

Marriott

Guest Experience Manager

Wailea, HI · On-site

$19.50 - $22.25/hr

Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...

Montage Hotels & Resorts

Guest Experience Manager

Bluffton, SC · On-site

$16.75 - $19/hr

Guest Experience Manager SUMMARY The Guest Experience Manager is responsible for the management and day-to-day operations of the Concierge department and overall Guest Experience at Montage Palmetto ...

SH Hotels and Resorts

Guest Experience Manager

New York, NY · On-site

$75K - $85K/yr

We have an opportunity for a service-minded Guest Experience Manager to lead and inspire our great-natured service team. It's a role in which you'll be constantly interacting with guests, whether you ...

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How much do guest experience manager disney jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for guest experience manager disney in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $24.76 per hour, depending on experience, location, and employer.

What does a guest experience manager Disney do?

A typical day for a Guest Experience Manager at Disney involves overseeing frontline teams, monitoring guest interactions, and responding promptly to guest concerns or special requests. Managers regularly collaborate with other departments, such as operations and entertainment, to coordinate seamless guest services across the park or resort. They also analyze guest feedback, implement service improvements, and support staff through coaching and recognition. This dynamic environment requires adaptability, as priorities can shift quickly based on guest volume, special events, or operational needs.

What are the key skills and qualifications needed to thrive in the guest experience manager Disney position?

To thrive as a Guest Experience Manager at Disney, you need strong leadership abilities, proven customer service expertise, and experience in hospitality or theme park operations, often supported by a relevant bachelor’s degree. Familiarity with guest feedback software, scheduling systems, and CRM platforms is highly beneficial. Outstanding interpersonal skills, problem-solving abilities, and a passion for creating memorable guest interactions are critical in this position. These competencies help ensure that teams deliver exceptional guest experiences, resolve issues swiftly, and uphold Disney's world-renowned service standards.

What is a guest experience manager Disney?

A Guest Experience Manager at Disney is responsible for overseeing daily operations, ensuring excellent guest service, and supporting frontline Cast Members. They work in various areas such as attractions, food & beverage, retail, or guest services, helping to resolve issues and enhance the overall guest experience. This role involves leadership, problem-solving, and teamwork to maintain Disney’s high standards. Guest Experience Managers also focus on training, safety, and efficiency to create a seamless and enjoyable experience for both guests and Cast Members.

What cities are hiring for Guest Experience Manager Disney jobs? Cities with the most Guest Experience Manager Disney job openings:
What states have the most Guest Experience Manager Disney jobs? States with the most job openings for Guest Experience Manager Disney jobs include:
What job categories do people searching Guest Experience Manager Disney jobs look for? The top searched job categories for Guest Experience Manager Disney jobs are:
Guest Experience Manager Disney jobs near you
Infographic showing various Guest Experience Manager Disney job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Guest Experience Manager

Continental Services

Indianapolis, IN • Hybrid

$58K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Description
A Taste of Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry’s source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.
Our Core Values


Exceptional – We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality – We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration – We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences. 

Responsibility – we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way. 

Innovation – We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create:
The Guest Experience Manager is responsible for leading the strategy, execution, and continuous improvement of the guest experience across assigned territories. This role develops and implements service initiatives that align with Continental's mission and brand standards while leading field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives. The Guest Experience Manager partners cross-functionally to enhance every touchpoint in the guest journey, analyzes feedback and performance metrics to drive continuous improvement, and ensures exceptional service experiences for guests and customers.
  • Guest Experience Leadership: Lead programs, site visits, launches, and engagement efforts that create consistent, guest-first experiences across assigned territories.
  • Team Management: Manage field-based Guest Experience Specialists and hybrid/remote Customer Service Representatives, including scheduling, coaching, coverage, training, workflow support, and accountability.
  • Service Standards & Resolution: Monitor feedback, tickets, service gaps, and escalations to resolve issues quickly and improve service delivery across attended, unattended, and hybrid environments.
  • Workflow & Coverage: Oversee daily workflow, territory assignments, and coverage for field-based and hybrid/remote team members, including those based outside the primary office location.
  • Cross-Functional Partnership: Partner with Account Management, Operations, IT, Sales, Marketing, and Product teams to align expectations, support rollouts, troubleshoot recurring issues, and improve the guest journey.
  • Reporting & Continuous Improvement: Use dashboards, CRM tools, KPI reporting, and service insights to identify trends, recommend improvements, and communicate performance opportunities to leadership.
  • Team Culture: Foster a culture of service excellence, collaboration, accountability, and continuous improvement across all guest support teams.
  • Hiring & Training: Recruit, interview, hire, onboard, and train Guest Experience Specialists and Customer Service Representatives.
  • Innovation & Guest-Centric Growth: Stay informed on service trends and pilot new tools or processes that improve satisfaction, efficiency, and scalability.
  • Team Member Relations: Address discipline, termination, and related team member matters in accordance with company policy.
  • Other Duties: Perform other related duties as assigned.

Ingredients for Thriving:
  • Bachelor’s degree in Hospitality, Business, Communications, or a related field, or equivalent experience.
  • 5+ years of experience in guest services, customer experience, or hospitality leadership.
  • Experience leading field-based, hybrid, or remote teams across multiple locations or states.
  • Strong communication, leadership, coaching, and conflict resolution skills.
  • Proficiency with CRM systems, feedback platforms, dashboards, and KPI reporting tools such as JIRA, SEED, or similar systems.
  • Ability to manage competing priorities in a fast-paced environment while using data to identify trends, service gaps, and improvement opportunities.
  • Operational and technical fluency, including the ability to support basic hardware, software, and connectivity troubleshooting.
  • Experience in unattended retail, food service, hospitality, or tech-enabled service environments preferred.
  • Passion for service innovation, guest satisfaction, and building high-performing, hospitality-minded teams.

Location(s) & Logistics:
  • Hybrid role with regular territory travel, including field visits and location launches, approximately 25-40% of the time.
  • Manages hybrid/remote team members across multiple locations or states, requiring flexibility across time zones and client needs.
  • Requires extended periods of computer-based work, along with a valid driver's license and reliable transportation.

Savor the Benefits:
We offer a range of benefits for eligible team members, including:
  • Health Coverage -- Medical, Dental and Vision
  • Voluntary Life/AD&D, Short-Term and Long-Term Disability, Critical Illness
  • 401(k)
  • Paid Time Off
  • Wellness Programs
  • Additional Perks
To see a summary of current benefits, please visit https://www.continentalserves.com/work-at-continental/#benefits.
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