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Guest Experience Associate Jobs in Michigan (NOW HIRING)

APARIUM HOTEL GROUP

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no ... associates. We do not discriminate and believe every individual should be proud of who they are ...

Populus Hotel

Guest Services Ambassador

Detroit, MI · On-site

$13.50 - $17/hr

At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no ... associates. We do not discriminate and believe every individual should be proud of who they are ...

Detroit Foundation Hotel

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no ... associates. We do not discriminate and believe every individual should be proud of who they are ...

Upshift

Guest Service Associate

Allen Park, MI · On-site

$15 - $20/hr

... For all experience levels! • Easy to apply - no resumes, no interviews. Upshift is a ... As a guest service associate, you'll be playing an instrumental role in the hotel operations by ...

Mary Free Bed

Guest Services Associate

Grand Rapids, MI · On-site

$13.75 - $16.75/hr

Guest Services Associate The Guest Services Associate greets patients, families, and visitors and ... Utilize patient experience volunteers to help escort patients, families, and/or visitors to the ...

Busch's Inc.

Guest Service Associate

Dexter, MI

$14.50/hr

Starting wage up to: $14.50/hr. with experience Food Lovers Unite! Busch's is HIRING and we want ... Bag guest groceries following Busch's bagging procedures and guest requests. * Determine carry out ...

SpartanNash Company

PT Guest Care Associate

Saint Joseph, MI · On-site

$14.25 - $15.50/hr

Follow Guest Experience Guidelines * May be assigned tasks in other departments based on customer ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

SpartanNash

PT Guest Care Associate

Saint Joseph, MI · On-site

$14.25 - $15.50/hr

Follow Guest Experience Guidelines * May be assigned tasks in other departments based on customer ... The associate is required to stand and walk for extended periods of time and may bend, stoop, twist ...

Busch's Inc.

Guest Service Associate

Canton, MI · On-site

$14.50/hr

Starting wage up to: $14.50/hr. with experience Food Lovers Unite! Busch's is HIRING and we want ... Bag guest groceries following Busch's bagging procedures and guest requests. * Determine carry out ...

Busch's Inc.

Guest Service Associate

Rochester, MI

$14.50/hr

Starting wage up to: $14.50/hr. with experience Food Lovers Unite! Busch's is HIRING and we want ... Bag guest groceries following Busch's bagging procedures and guest requests. * Determine carry out ...

Busch's Inc.

Guest Service Associate

Novi, MI

$14.50/hr

Starting wage up to: $14.50/hr. with experience Food Lovers Unite! Busch's is HIRING and we want ... Bag guest groceries following Busch's bagging procedures and guest requests. * Determine carry out ...

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Guest Experience Associate information

See Michigan salary details

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How much do guest experience associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest experience associate in Michigan is $13.86, according to ZipRecruiter salary data. Most workers in this role earn between $12.36 and $15.10 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. However, stress levels vary depending on the workplace, workload, and individual skills in communication and problem-solving.

What are the most commonly searched types of Guest Experience jobs in Michigan?

The most popular types of Guest Experience jobs in Michigan are:

What are popular job titles related to Guest Experience Associate jobs in Michigan?

For Guest Experience Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Guest Experience Associate jobs in Michigan look for?

The top searched job categories for Guest Experience Associate jobs in Michigan are:

What cities in Michigan are hiring for Guest Experience Associate jobs?

Cities in Michigan with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $28,836 per year, or $13.9 per hour.

Guest Services Ambassador

APARIUM HOTEL GROUP

Detroit, MI • On-site

$14.50 - $18.25/hr

Full-time

Re-posted 13 days ago

Aparium rating

5.0

Company rating: 5.0 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

GUEST SERVICES AMBASSADOR
Reports to Director of Rooms and Guest Service Managers; position is non-exempt
WHO WE ARE
Hotels done differently. It's not just a slogan or catchphrase, it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
The Detroit Foundation Hotel has transformed the historic Detroit Fire Department Headquarters into a 100 room independent hotel that adds another piece to the ongoing Detroit renaissance puzzle. The hotel draws on the Motor- City's unparalleled past while proactively moving the city to its next incarnation as a national cultural, business and artistic touch- point. Featuring an inviting ground- floor restaurant, The Apparatus Room, the hotel partners with local distillers, brewers, farmer s and other edible sundry purveyors to deliver and authentic Detroit experience.
Detroit Foundation is owned and managed by Aparium Hotel Group which was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
WHO YOU ARE
You are a perfectionist by nature and know that anything worth doing is worth doing well. You are someone who doesn't settle for ordinary, and have an aversion to blasé service, knowing that effort and spontaneity are the alchemy for the extraordinary. You are genuine, yet polished, and aren't afraid to venture outside of the norm and do things differently. You obsess over the details (the Science) and presentation (the Art), striving to create an experience that surprises and inspires. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.
THE ROLE
The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart. The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Foundation a personal, one-of-a-kind experience.
WHAT YOU WILL DO
  • Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest
  • Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment
  • Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure
  • You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience
  • Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands
  • Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence
  • Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Service Manager to improve upon the services offered to our guests
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback
  • Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager
  • Aparium Hotel Group does not discriminate based on disability, veteran status or on any other basis protected under federal, state or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer

WHAT YOU WILL NEED
  • Passion for the people, place, and culture of our community
  • Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience
  • Professional proficiency of the English language in reading, writing and verbal communication
  • Valid driver's license and successful completion of Motor Vehicle Report required to assist in parking guest vehicles
  • Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals
  • Ability to lift up to 25 lbs. for handling guest luggage
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • Ability to work vary shifts, that may include days, nights, weekends and holidays

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from and take pride in who we serve. Aparium is an E-Verify employer.

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