ZipRecruiter

Log In

1

Guest Experience Associate Jobs in Rochester, MI

Go Rentals

Guest Experience Associate

Waterford, MI

$19/hr

Why You'll Love this Guest Experience Associate Job!     Deliver First-Class Service in a Luxury Hospitality Environment If you thrive in high-end, fast-paced environments and have a passion ...

TOCA Football

Guest Experience Associate

Farmington, MI · On-site

$14.50 - $17.75/hr

Guest Experience Associate Location: Farmington, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the first ...

TOCA Football

Guest Experience Associate

Wixom, MI · On-site

$14.25 - $17.25/hr

Guest Experience Associate Location: Wixom, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the first ...

TOCA Football

Guest Experience Associate

Farmington, MI · On-site

$14.50 - $17.75/hr

Guest Experience Associate Location: Farmington, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA - the ...

TOCA Football

Guest Experience Associate

Farmington, MI

$14.50 - $17.75/hr

Guest Experience Associate Location: Farmington, MI Report To: General Manager Hours Required: Candidates must be able to work evenings and weekends Position Overview: You're the face of TOCA -- the ...

Marriott

Guest Experience Specialist

Warren, MI · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Experience Specialist

Livonia, MI · On-site

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

Marriott

Guest Experience Specialist

Warren, MI · On-site

$15.50/hr

Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide ... We actively foster an environment where the unique backgrounds of our associates are valued and ...

TOCA Football

Lead Experience Associate

Wixom, MI · On-site

$36K - $43K/yr

Lead Experience Associate Location: Wixom, MI Report To: General Manager Hours Required ... Guest Experience MVP. We're on the hunt for a high-energy leader who can lead a shift, hype the ...

TOCA Football

Lead Experience Associate

Wixom, MI · On-site

$36K - $43K/yr

Lead Experience Associate Location: Wixom, MI Report To: General Manager Hours Required ... Guest Experience MVP. We're on the hunt for a high-energy leader who can lead a shift, hype the ...

APARIUM HOTEL GROUP

Guest Services Ambassador

Detroit, MI · On-site

$14.50 - $18.25/hr

At Foundation, the Ambassador owns the guest experience, ensuring that no need goes unmet and no ... associates. We do not discriminate and believe every individual should be proud of who they are ...

Busch's Inc.

Guest Service Associate

Rochester, MI

$14.50/hr

Starting wage up to: $14.50/hr. with experience Food Lovers Unite! Busch's is HIRING and we want ... Bag guest groceries following Busch's bagging procedures and guest requests. * Determine carry out ...

next page

Showing results 1-20

All JobsGuest Experience Associate JobsGuest Experience Associate Jobs in Rochester, MI

Guest Experience Associate information

See Rochester, MI salary details

$8

$14

$19

How much do guest experience associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for guest experience associate in Rochester, MI is $14.64, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $15.91 per hour, depending on experience, location, and employer.

What is a guest experience associate?

A Guest Experience Associate is a customer service professional who ensures that guests have a positive and memorable experience at a venue, such as a hotel, museum, amusement park, or retail store. Their responsibilities typically include greeting guests, addressing questions or concerns, assisting with check-ins or tickets, and providing information about services or events. They play a key role in creating a welcoming atmosphere and resolving any issues that may arise during a guest's visit. Excellent communication and problem-solving skills are essential for this role.

What are the typical daily responsibilities of a guest experience associate, and how do they interact with other team members?

As a Guest Experience Associate, your daily responsibilities often include greeting guests, addressing their inquiries, resolving issues, and ensuring a welcoming environment. You’ll work closely with front desk staff, management, and housekeeping to coordinate guest requests and maintain high service standards. Collaboration and clear communication with team members are key to efficiently handling guest needs and delivering a seamless experience. This role requires adaptability, as you may need to manage multiple tasks simultaneously and respond to unexpected situations.

What are the key skills and qualifications needed to thrive as a guest experience associate, and why are they important?

To thrive as a Guest Experience Associate, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, reservation software, and basic office applications is commonly required. Exceptional communication, problem-solving abilities, and a friendly, approachable demeanor help create positive guest interactions and resolve issues efficiently. These skills ensure guests have memorable experiences, fostering customer satisfaction and loyalty crucial for business success.

What is the difference between Guest Experience Associate vs Front Desk Agent?

AspectGuest Experience AssociateFront Desk Agent
Primary RoleEnhances guest satisfaction through personalized service and engagementHandles check-in/check-out, reservations, and guest inquiries
Required SkillsCustomer service, communication, problem-solvingCustomer service, administrative skills, attention to detail
Work EnvironmentHotels, resorts, entertainment venuesHotels, motels, hospitality establishments
CertificationsCustomer service experience often preferred; no specific certifications requiredLikewise, customer service experience; certifications are uncommon

While both roles focus on guest interaction, the Guest Experience Associate emphasizes creating memorable experiences and personalized service, whereas the Front Desk Agent primarily manages reservations and check-in/out processes. Both positions require strong customer service skills and are common in hospitality settings, but their daily responsibilities differ slightly.

Is guest experience associate a stressful job?

A guest experience associate role can be stressful at times due to handling customer complaints, managing multiple tasks, and maintaining a positive attitude in a fast-paced environment. However, stress levels vary depending on the workplace, workload, and individual skills in communication and problem-solving.

What cities near Rochester, MI are hiring for Guest Experience Associate jobs?

Cities near Rochester, MI with the most Guest Experience Associate job openings:

Guest Experience Associate jobs near you
Infographic showing various Guest Experience Associate job openings in Rochester, MI as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 3% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $30,453 per year, or $14.6 per hour.

Guest Experience Associate

Go Rentals

Waterford, MI

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Go Rentals rating

6.1

Company rating: 6.1 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

148th of 173 rated vehicle equipment hire

Job description

Why You’ll Love this Guest Experience Associate Job!    
Deliver First-Class Service in a Luxury Hospitality Environment
If you thrive in high-end, fast-paced environments and have a passion for luxury hospitality, guest experience, and personalized service, Go Rentals is the place for you. Join us as a Guest Experience Associate, also known as a Carcierge in Waterford Twp, MI, and become part of a team known for delivering white-glove service to private aviation guests, high-profile travelers, and luxury clientele!
The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals’ commitment to elevated guest experiences, refined attention to detail, and seamless luxury service.
Go Rentals exists to create deep, meaningful relationships with our clients by going that extra mile in the form of unparalleled, customized one-on-one service.
Pay: $19 / hour + earned, unlimited monthly commission!
Why Go Rentals?
When you join our team, you’ll gain:
  • A career where you’ll deliver luxury, five-star guest experiences through personalized, one-on-one service
  • Competitive pay + unlimited monthly commission to maximize your earnings
  • Comprehensive benefits package, including medical coverage, 100% employer-paid dental and vision, and a 401(k) retirement - plus the company covers a significant portion of medical benefits!
  • Paid time off, including vacation (with cash-out option), sick time, holidays, and birthday leave
  • Employee discounts and lifestyle perks (auto rentals, vehicle purchase program, pet insurance, and Perks@Work)
  • Professional development and training to grow your career in hospitality, service, and sales
  • Health and wellness support, including coaching, fitness programs, and maternity resources
  • Financial protection and support, including life insurance, disability coverage, and legal/identity protection services
  • Additional perks, including travel assistance and a $40 monthly cell phone stipend  
If you’re passionate about working in a high-end, guest-focused environment, Go Rentals is the place to build your career. Join our team as a Carcierge - Guest Services Associate in Waterford Twp, MI, and deliver high-touch, first-class service to guests who expect the very best!Responsibilities
  • Ensure each and every guest entering the FBO/hotel has an exceptional experience
  • Answer incoming guest telephone calls in a courteous and professional manner
  • Negotiate rental contracts with guests  
  • Open and close rental contracts; ensuring all required client paperwork is complete and accurate
  • Respond to and investigate guest inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner  
  • Assist all guests with inquiries and concerns in a professional and friendly manner both on the telephone and in person  
  • Understand and communicate information regarding Go Rentals products, services, and policies to new and existing clients  
  • Ensure that all cars are cleaned by the close of business; wash and detail vehicles as needed  
  • Prepare and present vehicles for guest rental; ensuring each vehicle is thoroughly cleaned
  • Perform pick‐up and drop‐off service for guests either renting or returning vehicles
  • Grow and expand guest base by building and maintaining rapport with key guests, identifying new guest opportunities, and delivering exemplary guest service
Required Skills
  • Minimum of a high school diploma or GED equivalent  
  • Valid unrestricted driver’s license  
  • Must have one to two years of driving experience and be insurable  
  • Experience in sales and customer service  
  • Must be 21 years of age or older  
  • Excellent communication skills  
  • Experience in aviation, auto rental, guest services, or hospitality, preferred
  • Willingness to travel for extended periods  
  • Smartphone/tablet/technology savvy, preferred
  • College degree, preferred
  • Must be able to speak and understand basic English sufficient to communicate effectively with management, team members, FBO and Hotel Partners, and leads, follow verbal and written instructions, and understand safety protocols.
PAY RANGES:  Pay ranges may vary based on multiple factors, including, without limitation, skill sets, education, shift covered, responsibilities, seniority, geographical market, merit, output, productivity, prior training or experience, and travel.
EEO STATEMENT: Go Rentals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to anti-exclusionary practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential.
AT-WILL EMPLOYMENT DISCLAIMER: Employment with the Company is at-will. This means that either the employee or the Company may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law.
JOB DESCRIPTION DISCLAIMER: This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Duties may be modified at any time based on business needs.
BACKGROUND AND DRUG CHECK NOTICE: Any offer of employment is contingent upon completion of a background check and drug test, conducted in compliance with applicable federal, state, and local laws, including fair chance hiring regulations.  Your skills, experience, and perspective are valuable, and we want to empower you to make your mark here with us.

What Go Rentals employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom