Remote Guest Services Jobs in Michigan (NOW HIRING)

Property Description
Grand Hotel, located on historic Mackinac Island, is seeking passionate and dedicated individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-renowned, five-star hotel that offers exceptional service and unforgettable experiences to our guests. With positions available in hospitality, guest services, food and beverage, housekeeping, and more, there are abundant opportunities for career growth and advancement. Our hotel boasts timeless elegance, breathtaking views, and a unique island experience, creating a one-of-a-kind work environment. As a member of the Grand Hotel team, you'll have the chance to provide impeccable service to our guests, work in a picturesque setting, and be a part of a rich heritage that spans over a century. Join us in delivering legendary hospitality and become a valued member of our team at Grand Hotel on Mackinac Island!
Overview
Are you a strategic thinker with a passion for maximizing revenue and driving financial success in the hospitality industry? Join our team as a Vice President of Revenue and take charge of our revenue optimization efforts. With your high energy and enthusiasm, you will play a key role in shaping our revenue strategy and achieving exceptional results.
The Vice President of Revenue provides enterprise-wide leadership for all revenue optimization initiatives,
ensuring the resort maximizes total revenue and profitability across every business segment. For the
purposes of this role, enterprise wide encompasses Grand Hotel, Bicycle Street Inn and Mackinac Island
Bike Shop, including guest rooms, food and beverage, golf, spa, retail, recreation, catering, special events,
and other ancillary revenue streams.
Reporting directly to the President, this executive collaborates closely with the Steering Team to establish
the resort's annual commercial strategy, develop revenue and profitability goals, and lead the annual
budgeting and forecasting process. This role serves as a strategic partner across Operations, Sales,
Marketing, Finance, Human Resources, and Information Technology to ensure all commercial decisions
align with the resort's long-term business objectives and financial goals.
The position requires an individual who is highly effective and efficient working across locations, with ability to build strong relationships, communicate consistently, and collaborate seamlessly with on-site and remote leaders, managers and team members.
Additional Executive Responsibilities -
Report directly to the President and serve as a member of the Steering Team.
Lead the development of the resort's annual commercial strategy, aligning revenue, sales,
marketing, distribution, operations, and financial objectives into a unified business plan.
Direct the annual budgeting, forecasting, and long-range financial planning process for all
revenue-generating departments in partnership with Finance, Sales and Operations Senior
Leadership.
Lead the resort's Commercial Leadership Committee, bringing together leaders from Revenue,
Sales, Marketing, Operations, Finance, Food & Beverage, Retail, Golf, Spa, Recreation, and other
key departments to establish commercial priorities, evaluate business performance, identify new
revenue opportunities and ensure alignment on strategic initiatives.
Serve as the executive leader responsible for fostering collaboration across all revenue-generating
departments, ensuring that commercial decisions support both operational excellence and the
resort's long-term financial objectives.
Recommend strategic investments, business initiatives, pricing strategies, and operational
changes that improve long-term profitability, competitive positioning, and guest satisfaction.
Provide the President and Steering Team with comprehensive financial analysis, forecasting,
market intelligence, and performance metrics to support major business decisions.
Champion enterprise-wide collaboration by building strong working relationships across every
department and fostering a culture of shared accountability for revenue growth, profitability, and
exceptional guest experiences.
Evaluate market opportunities, competitive positioning, emerging consumer trends, economic
conditions, and technological innovations to proactively adapt commercial strategies.
Ensure revenue optimization decisions balance profitability, operational execution, guest
satisfaction, and the long-term value of the Grand Hotel brand.
Provide strategic and operational oversight of the Reservation team ensuring hiring and retention
of high-quality talent.
Maintain vendor relationships for key systems and proactively assess value-added technology to
stay competitive within the marketplace.
Qualifications:
Qualifications
15+ years of revenue optimization experience, preferably with 5 years in hospitality industry with
independent hotel/resort experience.
Bachelor's degree and MBA preferred
Understanding of hotel sales and hotel distribution sources and strategies preferred.
Ability to effectively communicate verbally and in written form with the public and within the
organization.
Strong computer-based skills required, with emphasis on, but not limited to, Microsoft Office products
(i.e. Excel, Word, and PowerPoint).
Experience with major Hospitality Sales systems, i.e. Delphi, Opera Cloud, ideas and Duetto.
Essential statistical and analytical skills required to identify trends, revenue opportunities or shortfalls,
and interpret volumes of data from various systems and reports.
Competent organizational skills.
Ability to work independently and cross-functionally with other departments in a remote or hybrid
environment to achieve goals.
Ability to thrive and excel in a multi-tasked and fast-paced environment.
Present a professional and confident appearance.
Previous supervisory/managerial experience of 10+ person team.
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.