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Goldenent

Executive Guest Ambassador

Edgewater, FL · On-site

$13.25 - $16.75/hr

At Edgewater Gaming, LLC , we don't just offer jobs - we build careers. In a business that's often about flash, we're the real deal. With a diverse portfolio of hospitality, gaming, and entertainment ...

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Guest Ambassador information

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How much do guest ambassador jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for guest ambassador in the United States is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $17.79 per hour, depending on experience, location, and employer.

What is a guest ambassador?

Guest Ambassadors are hospitality professionals who serve as the primary point of contact for guests at hotels, resorts, or venues. Their main responsibilities include greeting guests, answering questions, providing information about the property and local area, and ensuring a positive guest experience. They often handle special requests, resolve issues, and coordinate with other departments to meet guest needs. Their role is vital in creating a welcoming atmosphere and ensuring guest satisfaction.

What does a guest ambassador do?

A typical day for a Guest Ambassador involves greeting and welcoming guests, providing information about the venue or event, and assisting with directions or questions. They are often stationed at key entry points or high-traffic areas, acting as the first point of contact and ensuring guests feel valued and comfortable. Guest Ambassadors collaborate closely with security, event staff, and management to address guest concerns promptly and ensure a seamless experience. Their proactive approach and positive attitude are crucial in creating a welcoming atmosphere and resolving issues before they escalate.

What are the key skills and qualifications needed to thrive as a guest ambassador?

To thrive as a Guest Ambassador, you need strong customer service skills, a professional appearance, and often a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale software, and basic office tools is typically required. Outstanding communication, problem-solving abilities, and a welcoming attitude help you stand out in this role. These skills ensure guests have positive experiences, fostering repeat business and maintaining a strong brand reputation.

What is the difference between Guest Ambassador vs Customer Service Representative?

AspectGuest AmbassadorCustomer Service Representative
CredentialsTypically high school diploma or equivalent; excellent communication skillsHigh school diploma or equivalent; strong communication skills
Work EnvironmentHotels, resorts, event venues, often in guest-facing rolesCall centers, retail, hospitality, various customer support settings
Employer & Industry UsageHospitality, tourism, luxury brandsRetail, telecommunications, banking, hospitality
Search & Comparison IntentUnderstanding roles in hospitality and guest engagementCustomer support and service roles across industries

Guest Ambassadors focus on creating a welcoming experience for guests in hospitality settings, often engaging in personalized interactions. Customer Service Representatives handle inquiries, resolve issues, and support customers across various industries. While both roles require strong communication skills, Guest Ambassadors emphasize guest experience and hospitality, whereas Customer Service Representatives focus on customer support and problem-solving.

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Guest Ambassador jobs near you
Infographic showing various Guest Ambassador job openings in the United States as of September 2026, with employment types broken down into 71% Full Time, 28% Part Time, and 1% Temporary. Highlights an 100% Physical job distribution, with an average salary of $34,036 per year, or $16.4 per hour.

Guest Experience Ambassador (Part Time)

Charlotte, NC • On-site

Hornets
See more jobs at Hornetsexternal

$14/hr

Other

Re-posted 15 days ago

Job description

Charlotte Hornets Guest Experience Ambassador

Join the Hornet's Sports & Entertainment Guest Experience Department and the team of the 2017-2018 NBA Pete Winemiller Guest Experience Innovation Award Recipient! We invite you to apply to be part of an exciting season for the Charlotte Hornets and partake in all the exciting events coming to the Spectrum Center. Hornets Sports & Entertainment strives to create a safe, healthy and world class atmosphere for all fans, guests, employees, players, and performers that enter Spectrum Center.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All requests for medical or religious accommodations to perform the stated job duties will be considered.

Guest Experience Ambassador Positions

  • Guest Ambassador / Greeter
  • Ticket Taker
  • Host
  • Elevator Operator

Job Responsibilities

  • Consistently provide world class Guest service and experience to all Guests at Spectrum Center
  • Greet and direct all guests with a smile to their assigned seating location
  • Effectively read and identify tickets, with the understanding of proper access to the appropriate area
  • Proactively anticipate, identify and resolve Guest needs and concerns in a timely manner
  • Respond to guests' requests for service and assistance

Requirements

  • Must be able to lift up to 50lbs or push up to 70lbs unassisted
  • Able to demonstrate strong customer service skills
  • High School Diploma/GED and interest to work in events and/or sport management
  • Must be 18 years of age or older
  • Must pass background check
  • This is a part-time non-benefit earning position; hours include days, nights, weekends and possibly holidays
  • Ability to stand for extended periods of time, bend and other duties associated with different sport and entertainment events is desired
  • Ability to work nights and weekends beginning at 5:00pm or earlier for select events
  • Availability to work a minimum of 75% of monthly Spectrum Center events

Compensation & Benefits

  • Starting pay rate of $14/hr.
  • 35% discount on most Fan Shop Purchases
  • Ability to earn complimentary and exclusive HSE items such as signed memorabilia and complimentary tickets to Hornets games & Spectrum Center events.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply