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Guardian Remote Jobs in Michigan (NOW HIRING)

RCX Sports

Game Day Representative

Ann Arbor, MI · On-site +1

$18 - $25/hr

... guardians, and officials * Establish relationships with coaches and officials, and fill in as a ... The pay range for this role is: 18 - 25 USD per hour (Remote (Ann Arbor, MI, US)

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Guardian Remote information

How does working as a Guardian Remote professional typically integrate with on-site teams to ensure effective security operations?

As a Guardian Remote professional, you will collaborate closely with on-site security teams by monitoring security systems, analyzing surveillance feeds, and promptly communicating any suspicious activities or incidents. Remote guardians are expected to maintain clear and consistent communication with local teams, providing real-time updates and support as needed. This remote collaboration helps create a seamless security operation, allowing for swift and coordinated responses to potential threats. Additionally, you may participate in regular virtual briefings and contribute to incident reports, ensuring that all security protocols are upheld and that both remote and on-site teams are aligned.

What are the key skills and qualifications needed to thrive as a Guardian Remote, and why are they important?

To thrive as a Guardian Remote (Remote Security Officer), you need strong situational awareness, attention to detail, and experience in security protocols, often supported by relevant security certifications and prior security or law enforcement background. Familiarity with remote monitoring systems, video surveillance software, and incident reporting tools is typically required. Excellent communication skills, problem-solving abilities, and reliability are crucial soft skills for effectively managing security incidents remotely. These skills ensure timely detection and response to security threats, maintaining safety and trust for clients and organizations.

What are Guardian Remote jobs?

Guardian Remote jobs refer to positions advertised by The Guardian, a British news and media organization, that can be performed remotely or from home. These roles span a variety of industries, including journalism, editing, technology, marketing, and administration. Remote jobs offer flexibility, allowing employees to work outside of traditional office environments and often cater to individuals seeking work-life balance. The Guardian regularly updates its job listings with remote opportunities suitable for candidates both in the UK and internationally.

What is the difference between Guardian Remote vs Security Guard?

AspectGuardian RemoteSecurity Guard
CredentialsSecurity license, background checkSecurity license, background check
Work EnvironmentRemote, digital monitoringOn-site, physical security
Industry UsageSecurity services, remote monitoring companiesPrivate, commercial, or public security
Common Search IntentRemote security jobs, virtual security rolesOn-site security jobs, physical security roles

Guardian Remote and Security Guard roles both require security credentials and background checks. Guardian Remote typically involves remote monitoring and digital security tasks, while Security Guards work on-site providing physical security. The choice depends on whether you prefer remote or on-site work within the security industry.

What are the most commonly searched types of Guardian jobs in Michigan? The most popular types of Guardian jobs in Michigan are:
What are popular job titles related to Guardian Remote jobs in Michigan? For Guardian Remote jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Guardian Remote jobs in Michigan look for? The top searched job categories for Guardian Remote jobs in Michigan are:
What cities in Michigan are hiring for Guardian Remote jobs? Cities in Michigan with the most Guardian Remote job openings:
Guardian Remote jobs near you
Infographic showing various Guardian Remote job openings in Michigan as of July 2026, with employment types broken down into 2% Locum Tenens, 1% As Needed, 75% Full Time, 14% Part Time, 1% Temporary, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Customer Technical Support Specialist

Customer Technical Support Specialist

Guardian Alarm

Southfield, MI • Remote

Full-time

Posted 9 days ago

Job description

The Customer Tech Support Specialist will assist both residential and commercial customers with complex security and fire alarm issues and help program automated items such as thermostats, sensors, door locks, light modules and key fobs. Ideal representatives will strive to successfully resolve the customer’s issue while keeping the best interests of the company and customer in mind. 

  • Answer incoming technical-related calls from existing commercial and residential customers regarding Guardian’s products and services.
  • Engage with our valued customers by problem solving, deescalating, and resolving issues and concerns.
  • Review accounts for accuracy, enhancing the department’s ability to maximize profitability and resolution.
  • Interact with customers to provide excellent support and accurate information on Guardian’s products and solutions.
  • Provide solutions to customer's technical issues by identifying the problem, researching answers, and guiding the customer step-by-step through corrective measures for one-call resolution. 
  • Help customers with the installation of cameras, battery replacements, fire systems and other components including but not limited to remote programming. 
  • Provide recommendations on upgrades to the customer's current home security alarm or highlight advances in home automation.
  • Assign technicians to visit a customer’s home or business if their issue cannot be resolved effectively over the phone.
  • Proactively work to assist others in achieving the organization’s objectives.
  • Ensure that appropriate actions are taken to resolve customers’ problems and concerns on the first call.
  • Maintain customer accounts and records of customer interactions with accurate details of inquiries, complaints, or comments in MAStermind and CRM.
  • Use gained knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
  • Diagnose alarm system problems via telephone and create service ticket only after exhausting all resources and expertise.
  • Perform all procedures as required to resolve customer problems and/or concerns.

Required Skills, Knowledge, Experience and Education:

  • Excellent communication skills including active listening.
  • One-year technical experience preferred.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software.
  • Knowledge of, or ability to learn Guardian’s products and solutions.
  • Ability to remain calm in a high-paced 24/7/365 customer service call center environment
  • High School Diploma or G.E.D. required
  • Some college preferred
  • Regular and reliable attendance record
  • 1-2 years of customer service experience required

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