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Group Reservations Manager Jobs in Virginia (NOW HIRING)

The Jefferson Hotel

Reservations Supervisor

Richmond, VA · On-site

$17.50 - $18.50/hr

Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department. * Manage group block inventory and ensure accuracy of room counts and availability ...

Salamander Hospitality

Reservations Agent

Middleburg, VA · On-site

$20/hr

Maintain detailed guest records using the OPERA Property Management System (PMS). * Assist with group reservations, rooming lists, and billing updates. * Coordinate with Front Office, Conference ...

New

School Tours of America

Hotel Coordinator

Fredericksburg, VA · On-site

$17 - $21.75/hr

Hotel Reservations & Inventory Management * Coordinate hotel bookings for individual travelers and group tours. * Manage updates to hotels for attrition and cancellation deadlines and communicate ...

U-Haul

Reservation Manager

Richmond, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Herndon, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Herndon, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Portsmouth, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Portsmouth, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager- Part Time

Portsmouth, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager- Part Time

Portsmouth, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager

Richmond, VA · On-site

$12.77 - $14/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What are the most commonly searched types of Group Reservations jobs in Virginia?

The most popular types of Group Reservations jobs in Virginia are:

What are popular job titles related to Group Reservations Manager jobs in Virginia?

For Group Reservations Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Group Reservations Manager jobs in Virginia look for?

The top searched job categories for Group Reservations Manager jobs in Virginia are:

What cities in Virginia are hiring for Group Reservations Manager jobs?

Cities in Virginia with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you

Reservations Supervisor

The Jefferson Hotel

Richmond, VA • On-site

$17.50 - $18.50/hr

Full-time

Re-posted 16 days ago

Job description

The Jefferson Hotel, a renowned luxury property in Richmond, VA, is seeking an experienced and service-focused Reservations Supervisor to help lead the daily operations of our Reservations Department, under the direction of the Revenue Manager. This role is responsible for supervising reservation activity, supporting and training team members, and ensuring a seamless guest experience from the initial booking through arrival. The ideal candidate is detail-oriented, guest-minded, and thrives in a fast-paced, collaborative environment where accuracy, communication, and service excellence are essential.

This position requires flexibility, including the ability to work weekends and holidays. Schedules and days off vary weekly depending on hotel occupancy.

Key Requirements

  • Availability: Must be available to work any day of the week, including weekends and holidays. Must be flexible to work any time between: 8:30 AM – 9:00 PM, with daily schedules subject to change
  • Experience: Previous hotel reservations or front office experience required; supervisory experience preferred.
  • Leadership: Ability to supervise, train, and support Reservations Agents while maintaining department standards.
  • Communication: Strong verbal and written communication skills with a professional, guest-focused approach.
  • Detail-Oriented: High level of accuracy in reservation processing, inventory management, and reporting.
  • Systems Knowledge: Comfort working with multiple interfacing systems and reporting issues as needed. Knowledge of Infor a plus.

Duties & Responsibilities

  • Oversee the daily operations of the Reservations Department and supervise Reservations Agents.
  • Train new reservations team members and support ongoing development and performance standards.
  • Assist with incoming reservation calls, email inquiries, and processing online reservations.
  • Resolve guest concerns and complaints related to reservations in a prompt and professional manner.
  • Manage daily arrivals and ensure all guest preferences and special requests are communicated and fulfilled.
  • Monitor all interfacing systems and report technical issues to the IT Manager.
  • Process Travel Agent commissions and complete OTA reconciliations accurately and timely.
  • Input and manage group room block reservations in coordination with the Revenue Manager and Sales Department.
  • Manage group block inventory and ensure accuracy of room counts and availability.
  • Assist with management of online rates and room availability in the absence of the Revenue Manager.
  • Support forecasting and sales reporting responsibilities when the Revenue Manager is unavailable.
  • Maintain cross-training as a Front Desk Agent to assist operations as needed.
  • Uphold The Jefferson Hotel’s service standards in all guest and internal interactions.

Qualifications

  • Prior experience in hotel reservations, front office, or related hospitality operations required.
  • Supervisory or leadership experience preferred.
  • Strong organizational skills and ability to manage multiple priorities simultaneously.
  • Proficiency with hotel reservation systems and Microsoft Office; familiarity with revenue or distribution systems preferred.
  • Professional demeanor, reliability, and ability to work collaboratively across departments.

Why Work Here

At The Jefferson Hotel, you’ll be part of a team dedicated to delivering gracious, personalized service in one of Richmond’s most iconic hospitality environments. We foster a supportive and professional workplace where teamwork, attention to detail, and guest satisfaction are valued. Team members enjoy opportunities for growth and development, along with competitive pay, employee meals, parking, and uniforms provided.

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