ZipRecruiter

Log In

1

Group Reservations Manager Jobs in Ohio (NOW HIRING)

IHG

Coordinator Group Reservations

Cleveland, OH · On-site

$19/hr

Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site ... Correctly record group rooms and revenue in the property management system. * Promote team work and ...

U-Haul

Reservation Manager

Cleveland, OH · On-site

$15 - $17/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

reservation manager-2

Akron, OH · On-site

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager-1

Columbus, OH · On-site

$15 - $17/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

InnVite Hospitality

Front Desk Associate

Obetz, OH · On-site

$13.25 - $17/hr

... Management * Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily * Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables * Minor Decision Making * Take Group Reservations & Set up ...

U-Haul

Reservation Manager

Cleveland, OH · On-site

$15 - $17/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager-1

Dayton, OH · On-site

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Part-Time Reservation Manager

Cincinnati, OH · On-site

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Part-Time Reservation Manager

Cincinnati, OH · On-site

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

InnVite Hospitality

Front Desk Associate

Columbus, OH

$13.50 - $17.50/hr

... Management Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables Minor Decision Making Take Group Reservations & Set up Group ...

InnVite Hospitality

Customer Service

Columbus, OH · On-site

Manage online and phone reservations * Inform customers about payment methods and verify their ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

Innvite Hospitality

Customer Service

Columbus, OH

$15.50 - $21/hr

Manage online and phone reservations * Inform customers about payment methods and verify their ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

U-Haul

reservation manager-2

Akron, OH

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager-1

Dayton, OH · On-site

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

U-Haul

Reservation Manager-1

Columbus, OH · On-site

$15 - $17/hr

Critical Illness/Group Accident Insurance * Dave Ramsey's SmartDollar Program Reservation Manager ... Review reports that aid in effective placement of equipment, customer reservations and contracts ...

next page

Showing results 1-20

All JobsGroup Reservations JobsGroup Reservations Manager JobsGroup Reservations Manager Jobs in Ohio

Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
What are popular job titles related to Group Reservations Manager jobs in Ohio? For Group Reservations Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Group Reservations Manager jobs in Ohio look for? The top searched job categories for Group Reservations Manager jobs in Ohio are:
What cities in Ohio are hiring for Group Reservations Manager jobs? Cities in Ohio with the most Group Reservations Manager job openings:
Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Ohio as of June 2026, with employment types broken down into 1% Internship, 6% As Needed, 36% Full Time, 17% Part Time, 4% Temporary, and 36% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution.

Coordinator Group Reservations

IHG Hotels & Resorts

Cleveland, OH • On-site

$19/hr

Other

Re-posted 26 days ago

IHG rating

5.5

Company rating: 5.5 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

74th of 108 rated hotels

Job description


Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
  • Be charming by being approachable, having confidence and showing respect.
  • Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
    of getting things done.
  • Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
Duties and Responsibilities
FINANCIAL RETURNS
  • Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
  • Prepare for each group's arrival, prepare group history, billing information, deposits, filing, VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in the property management system.
  • Promote team work and quality service through daily communications and coordination with other departments.
  • Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
PEOPLE
GUEST EXPERIENCE
RESPONSIBLE BUSINESS
  • Process all group reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through travel planners/corporations. Enter and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
  • Maintain accurate filing system for groups and ensure that each group block is traced.
  • Create and update group block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
  • Provide and maintain reports and records of all groups during stay and after departure, and follow up on any group inquiries.
  • Attend pre-meeting planning meetings or conferences as needed or requested.
  • Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
  • Speak and listening usually while sitting
  • Use a keyboard to type in reservation information
Other:
  • Communications skills are utilized a significant amount of time when interacting with clients, guests and employees.
  • Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
  • Basic mathematical abilities are used some of the time.
  • Computer skills are required.
  • May be required to work nights, weekends, and/or holidays.

Rate of pay for this role is $19.00/hr
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
About Us
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental® brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

What IHG employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

IHG Hotels & Resorts logo

About IHG Hotels & Resorts

Sourced by ZipRecruiter

Staybridge Suites is an extended stay hotel, offering elevated residential style-studios and suites, complimentary daily breakfast buffet, complimentary light bites & happy hour 3 days a week, and ample amenities to accommodate both short term and extended-stay guests. We know that being on the road means balancing work with family and friends, so we go out of our way to make your stays enjoyable while keeping you connected to what matters most.

Industry

Hospitality services

Company size

11 - 50 Employees

Headquarters location

Chandler, AZ, US

View All IHG Hotels & Resorts Jobs

Apply