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Group Reservations Manager Jobs in Florida (NOW HIRING)

Highgate Hotels

Reservations Manager

Miami, FL · On-site

The Reservations Manager is responsible for overseeing reservation accuracy, inventory management, group block administration, and team performance while maintaining the highest level of service and ...

Marriott

Reservations Group Coordinator

Miami Beach, FL · On-site

$17 - $21.75/hr

Manage group rooming lists, reservations, and billing details. * Communicate with clients and internal departments to ensure flawless group experiences. * Process group changes, cancellations, and ...

Better Talent

Reservations Agent

Port Saint Joe, FL · On-site

$16/hr

... hardworking group of locals with deep roots in and pride for our community. Position Summary ... Support the Reservations Manager with routine reports for coordinating upcoming reservations ...

Better Talent

Reservations Agent

Port Saint Joe, FL · On-site

$16/hr

... hardworking group of locals with deep roots in and pride for our community. Position Summary ... Support the Reservations Manager with routine reports for coordinating upcoming reservations ...

Delano

Reservations Supervisor

Miami Beach, FL

Processing of group request as well as blocking reservations. * Processing of the company hotels, restaurants and nightlife reservation requests. * Liaison between sales manager and operational ...

AccorHotel

Reservations Supervisor

Miami Beach, FL · On-site

Processing of group request as well as blocking reservations. Processing of the company hotels, restaurants and nightlife reservation requests. Liaison between sales manager and operational managers.

AccorHotel

Reservations Supervisor

Miami Beach, FL · On-site

... of group request as well as blocking reservations. • Processing of the company hotels, restaurants and nightlife reservation requests. • Liaison between sales manager and operational managers ...

Monarchcasino

Lead Reservations Coordinator

Atlantis, FL · On-site

$15.50 - $19.75/hr

... and group reservations. * Ability to train new Reservations Specialists utilizing the tools ... Other duties as assigned my management. While performing the duties of this job, the employee may ...

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Group Reservations Manager information

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.
What are the most commonly searched types of Group Reservations jobs in Florida? The most popular types of Group Reservations jobs in Florida are:
What are popular job titles related to Group Reservations Manager jobs in Florida? For Group Reservations Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Group Reservations Manager jobs in Florida look for? The top searched job categories for Group Reservations Manager jobs in Florida are:
What cities in Florida are hiring for Group Reservations Manager jobs? Cities in Florida with the most Group Reservations Manager job openings:
Group Reservations Manager jobs near you
Infographic showing various Group Reservations Manager job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Reservations Manager

The Elser Hotel & Residences - Miami

Miami, FL • On-site

Full-time

Posted 20 days ago

Job description

Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space. Named after the iconic Elser Pier, which was built in the 1900s and became the premier place for locals and visitors to enjoy the magical shoreline of Biscayne Bay in downtown Miami, The Elser Hotel & Residences will continue this tradition.
Overview
The Reservations Manager is responsible for directing, coordinating, and supervising all reservation activities to ensure the efficient management of transient and group reservations while maximizing room revenue and guest satisfaction. This position serves as a key liaison between Revenue Management, the Sales Department, and hotel operations, ensuring seamless communication and execution of reservation strategies. The Reservations Manager is responsible for overseeing reservation accuracy, inventory management, group block administration, and team performance while maintaining the highest level of service and operational excellence. Additionally, the Reservations Manager supports revenue optimization initiatives, fosters strong interdepartmental collaboration, and ensures departmental goals align with the hotel's revenue objectives, operational standards, and overall business strategy.
Responsibilities
  • Provide exceptional service to internal and external guests by demonstrating professionalism, warmth, and hospitality while following Highgate Hotels service standards.
  • Maintain the confidentiality of guest information, company records, and proprietary data while ensuring proper key and access control procedures are followed.
  • Manage all aspects of the reservations process, including individual reservations, group reservations, room inventory, billing instructions, and special requests.
  • Respond promptly and professionally to reservation inquiries received via telephone, email, and online booking channels, utilizing proper telephone etiquette and service standards.
  • Monitor and manage online travel agency (OTA) extranets, guest communications, and reservation content to ensure accuracy and timely responses.
  • Coordinate closely with Revenue Management, Sales, Front Office, and Operations to maximize occupancy, optimize inventory, and ensure the successful execution of group and transient business.
  • Partner with Sales Managers and Revenue Management to administer group room blocks, process block increases, obtain contract addendums, and communicate inventory updates.
  • Monitor reservation systems for discrepancies, including rate integrity, reservation interface failures, inventory variances, and billing errors, and resolve issues in a timely manner.
  • Perform daily reconciliation of CRS and PMS inventory to ensure system accuracy and maximize revenue opportunities.
  • Maintain rate codes, reservation configurations, and system updates within Opera and other reservation platforms.
  • Process reservation deposits, refunds, direct billing requests, routing instructions, and travel agent commissions in accordance with established procedures.
  • Prepare and distribute operational and revenue reports, including daily pickup reports, 14-day operational forecasts, inventory reports, and other reporting as requested.
  • Participate in weekly Revenue Management, Sales, Group Resume, Group Pickup, and other operational meetings to support forecasting, inventory management, and business strategy.
  • Coordinate VIP arrivals, special accommodations, wholesale, consortia, and travel agency reservations as directed by the Director of Revenue.
  • Conduct routine quality assurance audits, including reservation accuracy, interface monitoring, voice reservation testing, and system validations.
  • Maintain complete knowledge of Opera, SynXis, Delphi, CRS, PMS, OXI interfaces, and all other property management and reservation systems required to perform the role successfully.
  • Maintain a clean, organized, and professional work environment while complying with all Highgate Hotels policies, procedures, safety standards, and brand guidelines.
  • Develop and maintain positive working relationships with associates across all departments to support collaboration, operational excellence, and achievement of departmental and hotel goals.
  • Attend all required training sessions, departmental meetings, and professional development opportunities.
  • Perform special projects and other duties as assigned by the Director of Revenue or hotel leadership.

Qualifications
  • At least one (1) year of progressive experience in hotel reservations or a related hospitality position required.
  • Previous experience in an independent or lifestyle hotel environment preferred.
  • Experience with SynXis, Delphi, and Opera reservation/property management systems preferred.
  • Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades and percentages
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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