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Group Reservations Manager Jobs in Santa Rosa Beach, FL

YEDLA LLC

Front Desk Agent

Destin, FL

$13 - $16.25/hr

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and ... Confirm group reservations and arrange personalized services for VIP customers and event attendees ...

Guest Services, Inc.

Sales Manager

Panama City, FL · On-site

Coordinate with operations, food and beverage, reservations, guest services, recreation, and ... Develop wedding, glamping, tour, recreation, and group packages that appeal to target customers and ...

Guestservices

Sales Manager

Panama City, FL · On-site

Coordinate with operations, food and beverage, reservations, guest services, recreation, and ... Develop wedding, glamping, tour, recreation, and group packages that appeal to target customers and ...

Indaco Alys Beach

Host

Alys Beach, FL · On-site

HostHospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where ... Responsible for taking reservations using the online reservations system in OpenTable * Warmly and ...

Indaco Alys Beach

Host

Alys Beach, FL

Host Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where ... Responsible for taking reservations using the online reservations system in OpenTable * Warmly and ...

Indaco Alys Beach

Host

Alys Beach, FL · On-site

HostHospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where ... Responsible for taking reservations using the online reservations system in OpenTable * Warmly and ...

Indaco Alys Beach

Host

Inlet Beach, FL · On-site

Host Hospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where ... Responsible for taking reservations using the online reservations system in OpenTable * Warmly and ...

Indaco Alys Beach

Host

Alys Beach, FL · On-site

HostHospitality Starts Here: Welcome to The Indigo Road Hospitality Group (IRHG) , where ... Responsible for taking reservations using the online reservations system in OpenTable * Warmly and ...

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All JobsGroup Reservations JobsGroup Reservations Manager JobsGroup Reservations Manager Jobs in Santa Rosa Beach, FL

Group Reservations Manager information

See Santa Rosa Beach, FL salary details

$26.3K

$54.1K

$98.7K

How much do group reservations manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for group reservations manager in Santa Rosa Beach, FL is $54,126.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,500.00 and $63,400.00 per year, depending on experience, location, and employer.

What does a group reservations manager do?

A Group Reservations Manager is responsible for handling and coordinating group bookings at hotels or venues. They manage inquiries, negotiate rates and contracts, and ensure that group requirements are met, including accommodations, meeting spaces, and special requests. Their role involves working closely with sales, front desk, and event teams to deliver a seamless experience for groups. They also track reservations, monitor occupancy, and may assist in maximizing revenue through strategic management of group bookings.

What skills and qualifications are needed to be a group reservations manager?

To excel as a Group Reservations Manager, you need strong organizational skills, attention to detail, and experience in hospitality or hotel management, often supported by a relevant degree or equivalent work experience. Familiarity with property management systems (PMS), group booking platforms, and reservation software such as Opera or Delphi is typically required. Excellent communication, negotiation, and problem-solving abilities are crucial for building relationships with clients and coordinating with internal teams. These skills ensure seamless group bookings, maximize occupancy and revenue, and deliver a high level of customer satisfaction.

What are common challenges a group reservations manager faces when coordinating large bookings, and how can they be addressed?

Group Reservations Managers often encounter challenges such as managing conflicting booking requests, ensuring accurate communication between clients and hotel departments, and handling last-minute changes or cancellations. To address these issues, effective organization, attention to detail, and proactive communication are essential. Utilizing advanced reservation systems and fostering strong relationships with both clients and internal teams can help streamline processes and minimize errors, ultimately leading to a smoother group booking experience.

What is the difference between Group Reservations Manager vs Event Coordinator?

AspectGroup Reservations ManagerEvent Coordinator
CredentialsExperience in reservations, hospitality, or sales; often requires customer service skillsEvent planning certifications or experience; strong organizational skills
Work EnvironmentHotels, resorts, or hospitality venues managing group bookingsEvent venues, conference centers, or corporate settings coordinating events
Industry UsageCommonly used in hospitality and travel industriesUsed across various industries including corporate, non-profit, and social events

The Group Reservations Manager primarily focuses on managing group bookings and reservations within hospitality settings, ensuring customer satisfaction and efficient scheduling. In contrast, the Event Coordinator plans and executes events, handling logistics, vendors, and client needs. While both roles require organizational skills and industry knowledge, their core responsibilities differ, with the Reservations Manager centered on bookings and the Event Coordinator on event execution.

What job categories do people searching Group Reservations Manager jobs in Santa Rosa Beach, FL look for?

The top searched job categories for Group Reservations Manager jobs in Santa Rosa Beach, FL are:

What cities near Santa Rosa Beach, FL are hiring for Group Reservations Manager jobs?

Cities near Santa Rosa Beach, FL with the most Group Reservations Manager job openings:

Group Reservations Manager jobs near you

Director of Reservations

Panhandle Getaways

Panama City Beach, FL • On-site

$15.25 - $19.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Director of Reservations & Guest Experience
Panhandle Getaways | Panama City Beach, FL (On-site)
Full-Time | Pay: Variable based on Experience

Panhandle Getaways is hiring a Director of Reservations & Guest Experience to lead the reservations and front desk team behind 900+ short term vacation rentals across Panama City Beach, 30A, Destin, and the Forgotten Coast. We are one of the Top 50 Vacation Rental Property Management Companies in the World per Rentals United, with an A+ BBB rating and 4.7 stars on Google.

This is a hands on hospitality leadership role leading a team of 20+ reservations agents and front desk staff. You will own how we hire, train, and develop them, and be responsible for the quality of every guest conversation the department has. You will also lead the reservations side of a new property management system rollout and build our guest conversation tracking and reporting from scratch.

You will not be doing it alone. Our Director of Guest Services is your go to partner, sharing team management, handling escalated guests, and putting out day to day fires so you can focus on coaching, quality, and better systems.

Expect to be on site five days a week and, at least initially, spend more than half your time in the queue alongside your team taking guest calls. That shifts as you build supervisor support and raise team capability.

What You'll Own

  • Hiring, onboarding, coaching, performance reviews, and termination decisions for 20+ agents across four markets
  • Department training curriculum and new hire ramp
  • Scheduling, hourly payroll approval, PTO and schedule change approvals, overtime control
  • Guest conversation monitoring, tracking, and training
  • Guest review analysis, root causing reservations specific feedback instead of treating symptoms
  • Reservations workflows and SOPs through our property management system transition. Quarterback automation opportunities and opportunities for improving internal processes
  • Guest conversation tracking and reporting build out
  • KPI set up and reporting to business leadership on speed to answer, call abandonment, response time, booking conversion, guest satisfaction, new hire ramp, and more
  • Liaison between reservations and housekeeping, maintenance, owner services, and revenue management

Qualifications

  • 5+ years in guest support or reservations, with 3+ years leading people
  • Vacation rental, travel, or hospitality background, short term rental strongly preferred
  • Ability to keep a frustrated guest calm while holding to company policy
  • Highly organized and detail oriented, comfortable in reservation systems and property management software
  • Managed a team across multiple locations
  • Built training or QA programs from scratch, a plus
  • Homeowner communication experience, including owner referrals and owner stay changes, a plus

What's Great About Working with Us

  • Work steps from the beautiful beaches of Panama City Beach
  • Family owned and operated business that does not treat employees as just a number, be recognized and rewarded for hard work
  • Frequent company gatherings and team building events
  • Health, dental, and vision insurance
  • Generous 401(k) match
  • Paid time off and holidays
  • Competitive pay with performance raises
  • Lead the reservations function for one of the largest vacation rental portfolios in the area, 900+ homes

Apply Now

If you have led a reservations or guest services team in vacation rentals or hospitality and you want ownership of a department instead of a seat in one, we would love to meet you.