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Ground Service Ramp Agent Jobs in Kannapolis, NC

Menzies Aviation

Turn Coordinator

Charlotte, NC · On-site

... related to various Airline Ground Handling needs and maintaining accurate and complete ... Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and ...

Bankers Life

Bilingual Insurance Agent

Charlotte, NC · On-site

$75K - $130K/yr

... customer service. As a Bankers Life team member, you will develop while building lasting ... Sales Leadership - Hit the ground running and ascend with our mentorship as a leader on our ...

Bankers Life

Insurance Sales Agent

Charlotte, NC · On-site

$75K - $130K/yr

... customer service. As a Bankers Life team member, you will develop while building lasting ... Sales Leadership - Hit the ground running and ascend with our mentorship as a leader on our ...

Menzies Aviation

Cabin Services Agent

Charlotte, NC · On-site

$16.75 - $21.25/hr

Provide ramp guard services to ensure that only authorized personnel are servicing the aircraft. * Provide catering security offsite by fully inspecting catering truck interior and exterior to ...

Modern Aviation

Air Concierge (CLT FT)

Charlotte, NC · On-site

$15 - $17/hr

... ramp. The Air Concierge works closely with the Line Service Manager and site leadership team to ... Provide catering, coffee, ice, newspapers, and other amenities during departure preparation Ground ...

MODERN AVIATION INC

Air Concierge (CLT FT)

Charlotte, NC · On-site

$15 - $17/hr

... ramp. The Air Concierge works closely with the Line Service Manager and site leadership team to ... Provide catering, coffee, ice, newspapers, and other amenities during departure preparation Ground ...

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Ground Service Ramp Agent information

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How much do ground service ramp agent jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for ground service ramp agent in Kannapolis, NC is $16.44, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $17.98 per hour, depending on experience, location, and employer.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What cities near Kannapolis, NC are hiring for Ground Service Ramp Agent jobs?

Cities near Kannapolis, NC with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Turn Coordinator

Menzies Aviation

Charlotte, NC • On-site

Part-time

Posted 19 days ago

Menzies Aviation rating

6.0

Company rating: 6.0 out of 10

Based on 112 frontline employees who took The Breakroom Quiz

44th of 68 rated aviation services

Job description

Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.
But at the heart of our business is our people.
Role Purpose
Responsible for coordinating and carrying out activities related to various Airline Ground Handling needs and maintaining accurate and complete documentation while monitoring the ramp personnel for compliance with all Menzies Aviation as well as local Customer Safety and security policies and procedures.
What you will be doing
Provide support for coordination of flight turnarounds
  • Ensure all measures are taken to secure a safe, on time operations of all aircraft handling services in accordance with Menzies Aviation and Airline requirements

  • Attending flight briefings and debriefings

  • Reporting irregularities, incidents, discrepancies and potential complaints to Management

  • Ensure that the aircraft loading is in accordance with airlines requirements

  • The TRC is responsible for ensuring, as far as practicable, that all services are allocated and arrive at the aircraft on time and requesting the services in time to ensure Service Level Standards are met

  • The TRC must ensure that information regarding the status of the flight or that would otherwise affect the actions of the departments, is given in a timely and pro-active manner

  • Aircraft Dispatch is a process involving the planning, coordination and post departure reconciliation of a flight

  • The TRC role is to organize and plan the aircraft turn around and effectively and proactively ensure that the various activities are performed in a safe and timely manner

  • The TRC has to ensure that the aircraft load complies with the loading instructions and that the load is reconciled exactly with the details shown on the aircraft Load sheet

  • Ensure the correct completion of all documents related to the Flight File and is responsible for the accuracy and reality of records stated on the documents

  • Ensures that the documents received or issued are kept securely and in accordance with MA and Airline procedures

  • Ensure that the airlines SLA's are respected and maintained and any irregularities are reported immediately to Management

  • Collaborates with the Ramp and Passenger Service departments in order to perform a safe, secure and on time departure

  • The TRC must be aware of the latest changes / updates / memo's/ briefings by checking the SLS Board and notice boards

  • Carry out internal audit inspections via the SMART application

  • Report any incident, accidents and near misses as per MA and customer procedures

  • Operate equipment such as Passenger Boarding Bridges, Company vehicles, radio's, telephones, computer equipment, and a safe and efficient manner and only once trained to do so

  • Always wear PPE on the Ramp • Knowledgeable of Emergency Response rescue procedures

  • Ability to communicate information via ground to air radio with pilots

  • Use radio contacts to maintain operational ramp control of all flights

  • Monitor and communication aircraft arrivals/departures and gate changes that would affect daily operations

  • Monitor flight delays and coordinate information with airline operations

  • Document daily log of aircraft contacts

  • When requested, provide flight crew unload/offload ramp instructions

  • Follow pushbacks, departures, and flight arrival phase procedures

  • Daily report preparation to ensure accuracy of information during assigned shift

  • Portray and communicate Company Mission, Vision and Values to Ramp employees

  • Monitor the compliance of all Menzies ramp personnel with the safety and security policies and procedures. These policies and procedures to include but are not limited to:

  • All relevant/location specific customer ramp operation programs, policies and procedures

  • All local airport security policies and procedures

  • All local, provincial, and federal regulations, policies, and procedures

  • Promptly address improper, incorrect, and/or unsafe actions & recognize correct & positive behavior

  • Identify potential hazards/risks and report them to management

  • Support OJT Mentor program through regular communication with HS&E/Training Staff & Station Management

  • Able to meet the Station's attendance standards. Safety, Security and Compliance All employees have a responsibility and duty while at work to:

Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy..
What we are looking for:
Qualifications and Experience
  • Computer proficient

  • Excellent communication/interpersonal skills. Ability to communicate with pilots, airline operations, manager and Air Traffic Controller as required

  • Ramp operation knowledge

  • Ability to work with minimal supervision

  • Ability to work flexible shift assignments

  • Airline and/or GHA Weight & Balance Licenses will be advantageous

other requirements
  • Must be a minimum of 18 years of age and legally able to work in the United States

  • Computer literate, solid knowledge of MS Office as well as other related programs

  • Previous airline/aviation operational knowledge is required

  • Must be able to obtain and hold all required security clearances

  • Must possess a valid Driver's License

  • Familiar with GOMs, Airline procedures, Airport procedures, Airport legislation

  • Fully versed on SGHA concepts

  • KPI/SLA driven to meet customer expectations by delivering excellence

  • Must be able to pass all MA and customer training on initial and recurrent basis

Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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