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Ground Service Ramp Agent Jobs in Wilmington, NC

Modern Aviation

Handler, Cargo

Wilmington, NC · On-site

$20 - $22/hr

... service to aircraft owners, passengers, and flight crews. This role works both inside the FBO ... Marshal aircraft in and out of position and support ramp operations * Operate ground support ...

MODERN AVIATION INC

Handler, Cargo

Wilmington, NC · On-site

$20 - $22/hr

... service to aircraft owners, passengers, and flight crews. This role works both inside the FBO ... Marshal aircraft in and out of position and support ramp operations * Operate ground support ...

MODERN AVIATION INC

Handler, Cargo

Wilmington, NC

$20 - $22/hr

... service to aircraft owners, passengers, and flight crews. This role works both inside the FBO ... Marshal aircraft in and out of position and support ramp operations * Operate ground support ...

Modern Aviation

Handler, Cargo

Wilmington, NC · On-site

$20 - $22/hr

... service to aircraft owners, passengers, and flight crews. This role works both inside the FBO ... Marshal aircraft in and out of position and support ramp operations * Operate ground support ...

SIA Group

Insurance Sales Agent

Wilmington, NC · On-site +1

With offices across North Carolina, we are a growing, full-service agency with the scale, resources ... Comfortable prospecting, initiating conversations, and building new relationships from the ground ...

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Ground Service Ramp Agent information

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How much do ground service ramp agent jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ground service ramp agent in Wilmington, NC is $15.57, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.02 per hour, depending on experience, location, and employer.

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What cities near Wilmington, NC are hiring for Ground Service Ramp Agent jobs?

Cities near Wilmington, NC with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you
Infographic showing various Ground Service Ramp Agent job openings in Wilmington, NC as of August 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $32,381 per year, or $15.6 per hour.

Guest Service Agent

WILMINGTON CONVENTION HOTEL LLC

Wilmington, NC • On-site

$12.75 - $16/hr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 hours ago

Job description

Guest Service Agent

Wilmington Convention Hotel LLC - Wilmington, NC 28401

Overview

Level Entry Position Type Full-Time/Part-Time Education Level High School Category Hospitality - Hotel

Description

SUMMARY

The Guest Service Agent is responsible for:

  • Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.
  • Provides information regarding hotel facilities and guest accommodations

JOB RESPONSIBILITIES

The Guest Service Agent's primary responsibilities will include:

  • Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, address the guest by name, listen carefully to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
  • Complete the registration process by obtaining data from the guest and/or reservations print out.
  • Input information via computer or through a manual process.
  • Confirm pertinent information, including number of guests and dates of stay.
  • Confirm room rate visually, do not announce it. Select room in accordance to the guest's needs, i.e.: number of beds, smoking/non-smoking, ground floor, etc.
  • Provide folders containing room keys, non-verbally confirming the room number.
  • Complete reservation requests utilizing similar format as check in process.
  • Verify and imprint credit cards for authorization using electronic acceptance methods
  • Handle cash, make change and balance an assigned house bank.
  • Accept and record vouchers, travelers' checks, and other forms of payment.
  • Convert foreign currency at current posted rates
  • Perform accurate, moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer or manual system.
  • Answer the telephone, within three rings. Use your name when answering; speak clearly and in a pleasant tone of voice.
  • Take and deliver accurate and timely guest messages, either manually or via the computer system.
  • Deliver mail, small packages and facsimiles for customers as requested
  • Close guest accounts at time of check out and ask the guest how they enjoyed their stay. In the event of dissatisfaction or dispute, negotiate compromise, which may include authorizing revenue allowances.
  • Remain calm and alert, especially during peak check in/check out times or during heavy hotel activity or in the event of an emergency
  • Investigate guest complaints thoroughly. Listen carefully, apologize for the problem and offer assistance to resolve it. If after offering alternatives, the problem has not been resolved to the guest's satisfaction, obtain assistance from a supervisor or manager.
  • Summon front service/bell assistance to escort guests to their rooms as appropriate.
  • Provide safety deposit boxes for guest by escorting them to the vault pulling the box from the vault and carrying it to the customer. File access slips in room order.
  • Operate facsimile machine to send, receive, and log incoming transmissions. Notify guests of incoming faxes using the message function of the computer
  • Report suspicious persons or activity to a supervisor immediately
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies
Qualifications

REQUIRED SKILLS AND ABILITY

  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
  • Ability to stand for long periods of time.
  • Ability to read, listen and communicate effectively in English, both verbally and in writing.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Hearing and visual ability to observe and detect signs of emergency situations.

REQUIRED EDUCATION AND EXPERIENCE

Education – High school diploma required

Experience –

  • Prior hospitality experience preferred.
  • OnQ experience preferred.

Job Types: Full-time, Part-time

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience:

  • Customer service: 1 year (Preferred)
  • Front desk: 1 year (Preferred)
  • PEP/OnQ: 1 year (Preferred)

Ability to Commute:

Wilmington, NC 28401 (Required)

Work Location: In person

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