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Ground Service Ramp Agent Jobs in Alberta (NOW HIRING)

Pursuitcollection

Global Reservations Agent

Calgary, AB · On-site

CA$18.50/hr

Travel More. As a Global Reservations Agent ,you'llhelp guests plan and book unforgettable ... ground transportation services, retail, food and beverage, sightseeing, tours, and travel products ...

Pursuitcollection

Front Desk Agent, Jasper

Jasper, AB · On-site

CA$18.50/hr

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage ...

Pursuitcollection

CA$18.50/hr

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage ...

Blend360

AI and Data Engineer

Edmonton, AB · On-site

Company Description Blend is a premier AI services provider, committed to co-creating meaningful ... The platform is being built from the ground up, and every technical decision you make will shape ...

Brookfield Properties

Customer Guide

Calgary, AB · On-site

... ground up. If you're ready to be a part of our team, we encourage you to apply. Overview: As a ... Help new homeowners get acquainted with their community and essential services. * Maintain ...

JLL

Occupancy Planning & Move Manager

Calgary, AB · On-site

... ground" perspective to the the facilities management team and client for all move activities, and ensures quality service delivery and acts as an effective "change agent" . This role requires being ...

Pursuitcollection

Night Auditor

Jasper, AB · On-site

CA$19/hr

Bring the energy, professionalism, and personality of an exceptional Front Desk Agent * Previous ... ground transportation services, retail, food and beverage, sightseeing, tours, and travel products ...

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All JobsGround Service Ramp Agent JobsGround Service Ramp Agent Jobs in Alberta

Ground Service Ramp Agent information

What is a ground service ramp agent?

Ground Service Ramp Agents are aviation professionals responsible for handling various tasks on the airport ramp, including loading and unloading aircraft, guiding planes to and from gates, and managing baggage and cargo. They ensure that aircraft are serviced quickly and safely between flights. Their duties also involve operating ground support equipment, performing aircraft de-icing, and maintaining safety standards on the tarmac. Ramp agents play a crucial role in maintaining on-time flight schedules and overall airport operations.

What skills and qualifications are needed to be a ground service ramp agent?

To thrive as a Ground Service Ramp Agent, you need physical stamina, attention to detail, and a high school diploma or equivalent, often complemented by airport security clearance. Familiarity with ground service equipment, baggage handling systems, and safety protocols is typically required. Strong teamwork, clear communication, and the ability to work under pressure are essential soft skills for this role. These capabilities are crucial for ensuring safe, efficient, and timely aircraft turnaround in a demanding airport environment.

What challenges do ground service ramp agents face during peak travel seasons?

Ground Service Ramp Agents often experience increased workloads and tighter turnaround times during peak travel seasons. This can mean handling more baggage, coordinating closely with flight crews, and maintaining strict safety protocols despite a faster pace. Staying organized, communicating effectively with team members, and managing physical fatigue are essential to succeed during these busy periods. Employers typically provide additional training and support to help agents adapt to these seasonal demands.

What is the difference between Ground Service Ramp Agent vs Baggage Handler?

AspectGround Service Ramp AgentBaggage Handler
CredentialsHigh school diploma, safety training, sometimes certificationsHigh school diploma, safety training
Work EnvironmentAirport tarmac, aircraft, ground support areasAirport baggage claim, tarmac, baggage handling areas
Employer & IndustryAirlines, ground service companiesAirlines, baggage handling companies
Job ResponsibilitiesLoading/unloading luggage, aircraft servicing, safety checksHandling, sorting, and transporting baggage

Both roles are essential in airport operations, often working together to ensure luggage is safely loaded and unloaded. While Ground Service Ramp Agents have broader responsibilities including aircraft servicing, Baggage Handlers focus specifically on managing passenger luggage. Both jobs require safety training and are performed in similar airport environments, making them closely related but distinct in scope.

Are ground service ramp agents still getting paid?

Yes, ground service ramp agents continue to receive pay for their work, which typically includes shifts during early mornings, evenings, or overnight. Compensation varies by employer and location but generally involves hourly wages, with some positions offering benefits and overtime pay.

How much do ground service ramp agents make?

Ground service ramp agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries generally range from $25,000 to $40,000, with opportunities for overtime and tips in some cases. Certification in safety procedures and equipment operation can enhance earning potential.

Is it hard to get hired as a ground service ramp agent?

Getting hired as a ground service ramp agent can vary depending on the airline or company, but generally requires a high school diploma or equivalent, physical fitness, and the ability to pass background checks and drug tests. Prior experience is not always necessary, but good communication skills and the ability to work in a fast-paced environment are important. Many positions are entry-level and may require training provided by the employer.

What cities in Alberta are hiring for Ground Service Ramp Agent jobs?

Cities in Alberta with the most Ground Service Ramp Agent job openings:

Ground Service Ramp Agent jobs near you

Global Reservations Agent

Pursuitcollection

Calgary, AB • On-site

CA$18.50/hr

Full-time

Re-posted 9 days ago

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations into Experiences. Build Skills. Travel More.

As aGlobal Reservations Agent,you'llhelp guests plan and book unforgettable experiences across some of the most iconic destinations in North America-from Banff toMontana,Alaska and beyond.You'llbe part of a fast-moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

Ifyou'relooking for a role that offers flexibility, realperks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

WhatYou'llDo

  • Help guests plan, book, andmodifyreservations across hotels, attractions, and transportation within Canada and the USA

  • Deliver exceptional service across phone, email, and chat

  • Identifyopportunities to enhance the guest experience through upselling and cross-selling

  • Resolve guest questions and concerns with professionalism and empathy

  • Maintainaccuratebookings and guest information across multiple systems

  • Stay current on products, promotions, and destinations\

  • Collaborate with internal teams to ensure seamless guest experiences

WhatYou'llGain (Beyond the Paycheque)

This role is designed to build real, transferable skills:

  • Sales & Revenue Skills (upsell, cross-sell, conversion)

  • Customer Experience Expertise

  • Communication & Problem-Solving

  • Exposure to Modern Systems & Automated Platforms

  • Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this-this is a proven pathway to grow within the organization.

What Makes You a Strong Fit

  • You enjoy helping people and creating great experiences

  • You'recomfortable talking to customers and building rapport

  • You'remotivated by performance, goals, and incentives

  • You can multitask across systems in a fast-paced environment

  • You'rereliable, adaptable, and open to learning

Qualifications

Required

  • 1+ years in customer service, hospitality, retail, or contact centre environments

  • Strong verbal and written communication skills in English

  • Comfortable using multiple systems and digital tools

  • Ability to work flexible shifts (including evenings, weekends, and holidays)

  • To honour our commitment to be "Always Honest" all employees must consent to a criminal record check

Preferred

  • Experience in travel, hospitality, or reservations

  • Familiarity with systems such as Inntopia,Maestro,Ventrata,CRM tools,andtelephony platforms

  • Experience in sales or upselling environments

Compensation

  • Starting wage: $18.50/hour

Why Join Now

We'reevolving-launching new systems, expanding globally, and creating more opportunities for our teams.

This is your chance to:

  • Get in early and grow with the organization

  • Build valuable, in-demand skills

  • Be part of something dynamic, modern, and expanding

Ready to build skills and be part of something bigger? Apply today!

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavik and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work - it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

  • Join an inclusive, global team and make life-long connections

  • Enjoy free access to Pursuit attractions and 50% off for friends

  • Get discounts on hotel stays, dining, and retail

  • Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is locatedto apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team atta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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