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Ground Service Agent Jobs in Raleigh, NC (NOW HIRING)

Principal Engineer, AI Platform

Cary, NC · On-site

$125K - $167K/yr

We're architecting and building production systems from the ground up, across six interconnected ... Work with Epic's security organization to ensure agent-to-service trust models meet enterprise ...

Sr Software Engineer

Raleigh, NC · On-site

$119K - $157K/yr

We are at the very beginning of re-imaging our agent experience, which will include modernizing ... Integrate with Enterprise Services: Build seamless, reliable functionality by integrating with APIs ...

With offices across North Carolina, we are a growing, full-service agency with the scale, resources ... Comfortable prospecting, initiating conversations, and building new relationships from the ground ...

Pennymac is a specialty financial services firm focused on the U.S. mortgage market, and they are ... Agent Factory' that drives our 'conveyor belt' of software delivery, moving us from a reactive to a ...

Agent Enablement & Personal Branding Teaching our agents how to market themselves, helping them ... Experience in real estate, luxury brands, home services, development, or other high-touch service ...

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Ground Service Agent information

See Raleigh, NC salary details

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How much do ground service agent jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for ground service agent in Raleigh, NC is $18.88, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.86 per hour, depending on experience, location, and employer.

What is the difference between Ground Service Agent vs Baggage Handler?

AspectGround Service AgentBaggage Handler
CredentialsHigh school diploma; sometimes certifications in safety or customer serviceHigh school diploma; often safety training
Work EnvironmentAirport tarmac, passenger terminals, customer service areasAirport tarmac, baggage claim areas
Employer & IndustryAirlines, ground handling companiesAirlines, baggage handling companies
Job RoleAssists passengers, handles check-in, provides customer service, manages luggageLoads, unloads, and transports baggage within airport facilities

While both roles operate within airports and involve handling luggage, Ground Service Agents have broader responsibilities including passenger assistance and check-in duties, whereas Baggage Handlers focus primarily on managing luggage movement. Both roles require safety training and are essential for smooth airport operations.

What are the key skills and qualifications needed to thrive as a Ground Service Agent, and why are they important?

To thrive as a Ground Service Agent, you need strong organizational skills, basic mechanical aptitude, and a high school diploma or equivalent. Familiarity with ground support equipment, baggage handling systems, and safety protocols is typically required, with some employers preferring candidates who hold relevant certifications like OSHA or IATA Dangerous Goods training. Outstanding teamwork, attention to detail, and effective communication help agents excel in fast-paced, safety-sensitive environments. These skills ensure efficient ground operations, passenger satisfaction, and strict adherence to airline and airport safety standards.

What are some common challenges Ground Service Agents face during peak travel seasons?

During peak travel seasons, Ground Service Agents often experience increased workloads due to higher passenger volumes and tighter flight schedules. This can lead to time pressure for tasks like baggage handling, aircraft marshaling, and coordinating with flight crews. Maintaining clear communication and teamwork is essential to ensure safety and efficiency. Adapting to rapidly changing situations, such as delays or last-minute gate changes, is also a critical part of the role.

What are Ground Service Agents?

Ground Service Agents are airport employees responsible for handling various tasks related to aircraft and passenger services on the ground. Their duties often include loading and unloading baggage, guiding aircraft to and from gates, operating ground support equipment, and assisting with passenger boarding and deplaning. They play a crucial role in ensuring flights operate safely and efficiently by maintaining tight schedules and adhering to safety regulations. Ground Service Agents also interact with passengers, providing assistance and information as needed. This job requires good communication skills, physical stamina, and the ability to work in various weather conditions.
What are popular job titles related to Ground Service Agent jobs in Raleigh, NC? For Ground Service Agent jobs in Raleigh, NC, the most frequently searched job titles are:
Infographic showing various Ground Service Agent job openings in Raleigh, NC as of June 2026, with employment types broken down into 76% Full Time, 21% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $39,269 per year, or $18.9 per hour.

Airport Cabin Appearance Agent

wearegat

Morrisville, NC

Other

Posted 28 days ago


Job description

GAT is seeking dynamic individuals to join its team of aviation professionals to join our team.

Classification:            Variable Hour, Non-Exempt

Job Summary:

Cabin Cleaner Agents provide support to GAT's airline clients by performing a variety of ground handling services while providing clients and passengers with prompt, friendly, and courteous service.

Job Responsibilities:

  • Perform cosmetic arrangement of seat belts, headrests, etc.

  • Helps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatories

  • Cleaning and servicing of aircraft interiors, including cabin, cockpit, galleys and lavatories.

  • Checking, handling, assembling, removing, and installing passenger service cabin furnishings and supplies according to list specifications and cleaning must be highly detailed and specific to ensure all areas are completely free of dirt, debris, marks, fingerprints, etc.

  • Assist Ramp agents when Cabin Cleaning is complete.

  • Load and unload passenger baggage and/or freight and cargo to/from aircraft bins, bag carts, and/or conveyor belts.

  • Transports loaded bags and/or freight and cargo to/from aircraft and/or airport terminals

  • Drives and/or operates ground support equipment

  • Performs FOD walks in the ramp area between flights

  • Marshals aircrafts during arrival and departures

  • Ensures necessary ground equipment is available in the ramp area and bag room for upcoming flights

  • Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags

  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations

  • Adheres to company policies and procedures

  • Perform other duties as assigned

Requirements:

  • Ability to navigate electronic devices (computers, fax machines, printers, timeclock, etc).

  • A working knowledge of GSE maintenance issues.

  • Experience and understanding of the commercial issues in aviation.

  • Must have a High School diploma, GED

  • Must be at least 18 years of age

  • Capable of processing information in a timely manner

  • Must have and maintain a Valid Driver's License

  • Able to proficiently speak, read, and write in English

  • Basic computer literacy

  • Previous ramp or airline experience

  • Must successfully complete all training requirements and maintain certifications throughout employment

  • Must clear a FBI fingerprint background check

Physical Requirements

  • Must be physically fit to perform duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time

  • Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively

  • Must be physically fit to perform the duties of the job

  • Willing to work outside in all types of weather conditions with exposure to loud noises

Specific Working Hours

  • Must be able and flexible to work variable shifts, weekends, and holiday specific shifts to be determined

  • Must be able to work extended hours on short notice during non-routine operations

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug free workplace and conducts random drug test. Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required.  You must also have proof of high school or GED completion.