ZipRecruiter

Log In

1

Airport Gate Agent Jobs in Raleigh, NC (NOW HIRING)

Unifi

Airport Customer Service Agent - RDU

Morrisville, NC · On-site

$14.50 - $19.50/hr

General information Job Title Airport Customer Service Agent - RDU Date Monday, August 31, 2026 ... gate-checked bags are made available for loading upon departure and delivery to passengers upon ...

New

Unifi

Airport Ramp Agent PT - RDU

Morrisville, NC · On-site

$14.50 - $17.75/hr

General information Job Title Airport Ramp Agent PT - RDU Date Thursday, July 2, 2026 Entity Unifi ... Responsible for marshalling aircraft in and out of gate, loading, unloading and sorting baggage.

Swissport International

RDU Ramp Agent

Morrisville, NC · On-site

$16.50/hr

Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found ... Comply with all federal, state, municipal, airport authority and carrier security requirements

Swissport International AG

RDU Ramp Agent

Morrisville, NC · On-site

$16.50/hr

... to gate and aircraft for debris and remove/dispose of when found. * Report all equipment malfunctions to the appropriate supervisor/manager * Comply with all federal, state, municipal, airport ...

All JobsAirport Gate Agent JobsAirport Gate Agent Jobs in Raleigh, NC

Airport Gate Agent information

See Raleigh, NC salary details

$15

$17

$19

How much do airport gate agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for airport gate agent in Raleigh, NC is $17.47, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $19.38 per hour, depending on experience, location, and employer.

What is an airport gate agent?

Airport gate agents are airline employees responsible for assisting passengers at the gate area before boarding flights. They check boarding passes, handle seat assignments and upgrades, make announcements, and coordinate with flight crews to ensure smooth boarding procedures. Gate agents also address customer concerns, manage boarding priorities, and help with flight delays or cancellations. Their role is vital in maintaining efficient boarding and providing excellent customer service to travelers.

What are the key skills and qualifications needed to thrive as an airport gate agent, and why are they important?

To thrive as an Airport Gate Agent, you need excellent customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with airline reservation systems (such as Sabre or Amadeus), boarding pass scanners, and intercom systems is important. Strong communication, problem-solving abilities, and the capacity to remain calm under pressure are valuable soft skills in this role. These skills ensure efficient boarding processes, positive passenger experiences, and smooth airport operations.

What are some common challenges faced by airport gate agents, and how can new hires effectively handle them?

Airport Gate Agents often face challenges such as managing last-minute flight changes, handling upset passengers, and coordinating with multiple teams under tight deadlines. New hires can effectively handle these situations by staying calm under pressure, communicating clearly with both passengers and colleagues, and being adaptable to changing circumstances. Building strong relationships with flight crews and other airport staff can also help ensure smooth operations and provide valuable support during busy or stressful periods.

What is the difference between Airport Gate Agent vs Baggage Handler?

AspectAirport Gate AgentBaggage Handler
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; physical fitness
Work EnvironmentGate area, customer service counters, boarding zonesAirport tarmac, baggage claim areas, cargo facilities
Employer & IndustryAirlines, airports

While both roles work within airports, Airport Gate Agents primarily manage passenger boarding and customer service at the gate, whereas Baggage Handlers focus on loading, unloading, and managing luggage. Both roles require airport-specific knowledge and teamwork but differ in daily tasks and customer interaction levels.

How much do airport gate agents get paid?

Airport gate agents typically earn an average hourly wage between $12 and $20, depending on experience, location, and airline. Annual salaries generally range from $25,000 to $40,000, with some positions offering additional benefits and opportunities for overtime. The role often requires customer service skills and the ability to work flexible hours, including nights and weekends.

What qualifications do you need to be an airport gate agent?

To become an airport gate agent, candidates typically need a high school diploma or equivalent, strong communication and customer service skills, and the ability to work flexible hours including nights and weekends. Some employers may prefer prior experience in customer service or the airline industry, and basic computer skills are often required for ticketing and check-in systems.

What are popular job titles related to Airport Gate Agent jobs in Raleigh, NC?

For Airport Gate Agent jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Airport Gate Agent jobs in Raleigh, NC look for?

The top searched job categories for Airport Gate Agent jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Airport Gate Agent jobs?

Cities near Raleigh, NC with the most Airport Gate Agent job openings:

Airport Gate Agent jobs near you
Infographic showing various Airport Gate Agent job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $36,331 per year, or $17.5 per hour.

Airport Customer Service Agent - RDU

Unifi

Morrisville, NC • On-site

$14.50 - $19.50/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Key responsibilities

  • Assist passengers with arrival, check-in, boarding, baggage services, reservations, and resolving related complaints.

  • Operate a computerized system to handle ticketing, check-in, boarding, baggage, and reservations processes.

  • Help passengers through Customs, Immigration, and Quarantine, and assist ramp agents with loading and unloading wheelchairs, strollers, and gate-checked bags.

Job description

General information
Job Title
Airport Customer Service Agent - RDU
Date
Monday, August 31, 2026
Entity
Unifi Aviation, LLC
State
North Carolina
City
Morrisville
Base Pay Rate:
$ 15.00
Full/Part Time
Part Time
Exempt or Non-Exempt Position
Non-Exempt
Shift
A.M. shift, P.M. shift
Part Time Days
Days of the weekShiftShift Start TimeMonday, Tuesday, Wednesday, Thursday, Friday, Saturday, SundayA.M. shift, P.M. shift
Requirements and Description
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners.
No experience is required. Paid training is provided for all new employees. Join our team and see where the flight benefits can take you.
Job Summary:
Responsible for providing customer service to passengers for all aspects of arrivals, ticketing, check-in including boarding, baggage services, reservations, and any other queries or complaints.
Benefits:
  • Flight Privileges: Offered after 30 days for employees and eligible family members!
  • Weekly pay for hourly employees (could change it specific to the state e.g. CA)
  • Full time starts at 30 hours per week!
  • Paid time off (for full-time employees).
  • Comprehensive Medical, Dental and Vision Insurance (for full-time employees).
  • 401k for all employees.
  • Exclusive discounts and additional wellness programs.

Job Duties:
  • Assist passengers with a friendly welcome, through arrival and check-in process, including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.
  • Handle all aspects of ticketing and check-in by operating a computerized system. This includes boarding, baggage service, reservations and resolving related complaints and problems.
  • Direct passengers through Customs, Immigration, and Quarantine.
  • Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.
  • Push wheelchairs with passengers through all areas of the airport.
  • Adhere to all safety procedures and policies.
  • Perform other related duties as assigned within the appropriate skill, experience and, capabilities expected for this position.
  • Complete work in a safe and secure manner, following company safety and operational standards
  • Immediately report safety and security incidents as well as potential hazards in line with the Unifi Fair and Just Culture Policy.

Qualifications:
  • High School diploma or GED.
  • Must be at least 18 years of age.
  • Must be able to obtain credentials required as per airport or state or customs requirements.

Physical requirements:
  • Must be able to constantly lift up to 70lbs and more, push, pull, walk, stand, reach above shoulder, stoop, squat, kneel, bend, reach out, and grasp; and frequently climb, and crawl.

Working conditions:
  • Must be able to work in rotating shifts and hours, nights, weekends and holidays, overtime.
  • Must be able and open to work in outside weather conditions which may include severe seasonal elements.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Apply