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Greenlight Networks Jobs (NOW HIRING)

Loop Internet

Directional Drill Operator

Rochester, NY · On-site

$23 - $32/hr

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber ...

Loop Internet

Outside Fiber Technician

Buffalo, NY · On-site

$22 - $27/hr

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber ...

Loop Internet

Outside Fiber Technician

Binghamton, NY · On-site

$22 - $27/hr

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber ...

Loop Internet

Field Technician Supervisor

Rochester, NY · On-site

$65K - $80K/yr

At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber ...

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$58K

$102.9K

$173.5K

How much do greenlight networks jobs pay per year?

As of May 29, 2026, the average yearly pay for greenlight networks in the United States is $102,928.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,000.00 and $115,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Network Engineer at a fiber-optic internet provider like Greenlight Networks, and why are they important?

To thrive as a Network Engineer in a fiber-optic internet company, you need a strong background in networking principles, fiber-optic technologies, and a relevant degree or certifications such as CCNA or CompTIA Network+. Experience with network management tools, fiber splicing equipment, and monitoring systems is typically required. Problem-solving abilities, attention to detail, and clear communication are essential soft skills for this role. These skills and qualifications ensure reliable network performance, rapid issue resolution, and effective collaboration with technical teams and customers.

What are some common challenges faced by employees working at Greenlight Networks, and how are these challenges typically addressed?

Employees at Greenlight Networks often face the challenge of working in a fast-paced, rapidly evolving telecommunications environment. Adapting to new technologies and keeping up with customer demand for high-speed fiber internet can be demanding. To address these challenges, the company emphasizes ongoing training, open communication, and collaboration across departments. Team members regularly participate in knowledge-sharing sessions and are encouraged to provide feedback to improve processes, which helps foster a supportive work culture and ensures everyone can adapt and grow with the company.

What is Greenlight Networks?

Greenlight Networks is a high-speed fiber-optic internet service provider based in New York. The company specializes in delivering fast and reliable internet connections to residential and business customers, primarily in the Rochester and Buffalo regions. Their fiber-to-the-home technology allows for gigabit internet speeds, making online activities like streaming, gaming, and remote work more efficient. Greenlight Networks is known for its customer-focused approach and commitment to expanding fiber internet access in underserved communities.

What is the difference between Greenlight Networks vs Fiber Optic Technician?

AspectGreenlight NetworksFiber Optic Technician
CredentialsHigh school diploma, technical trainingHigh school diploma, technical certification
Work EnvironmentField installation, network maintenanceField installation, troubleshooting
Industry UsageInternet service provider, telecommunicationsTelecommunications, network infrastructure

Greenlight Networks is a provider offering internet services, focusing on network installation and maintenance. A Fiber Optic Technician is a role within the industry responsible for installing and repairing fiber optic cables. While both roles involve fieldwork and technical skills, Greenlight Networks employees typically work for the company providing internet services, whereas Fiber Optic Technicians may work for various employers in the telecommunications sector. The roles overlap in skills and environment but differ in employer and specific job functions.

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Greenlight Networks jobs near you
Customer Service Representative (Concierge)

Customer Service Representative (Concierge)

Greenlight Networks

Rochester, NY

$20 - $25/hr

Other

Medical, Retirement

Posted 24 days ago

Job description

Customer Service Representative (Concierge)

About the Organization Deliver an exceptional experience. Make a real impact. Grow with us.At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category Customer Experience

Full-Time/Part-Time Full-Time

Location(s) Rochester, Binghamton, Buffalo

Description

As aCustomer Service Representative (Concierge) ,you’ll be the voice and problem-solver our customers rely on. You’ll play a key role in delivering a best-in-class experience by helping customers navigate everything from installation to troubleshooting—making their day easier and their connection seamless. This position is located in office at our headquarters in Rochester, NY.Essential Functions

  • Serve as the primary point of contact for customers, installers, and internal teams—delivering a best-in-class experience every time

  • Troubleshoot connectivity and service-related issues via phone, email, and chat

  • Support customers with billing questions, service inquiries, and inbound sales needs

  • Communicate technical information in a clear, concise, and approachable way

  • Accurately document all customer interactions and resolutions

  • Manage multiple priorities in a fast-paced, team-driven environment

  • Collaborate across teams and step in to support additional responsibilities as needed

Knowledge, Skills and Abilities

  • Strong PC hardware and software knowledge; home networking experience is a plus

  • Excellent written and verbal communication skills with a friendly, customer-first approach

  • Ability to simplify technical concepts for a non-technical audience

  • Strong attention to detail and organizational skills

  • Ability to work both independently and collaboratively within a team

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Curiosity and interest in learning how a fiber-optic network is designed, built, and operated

  • Bilingual skills are a plus

Education and Experience

  • Associate’s degree or equivalent experience preferred

  • Because we operate as an essential business, flexibility is key—this role includes non-traditional hours and may require weekend shifts to support our customers

Compensation:

Our job titles may span more than one career level. The pay range for this position is $20.00 - $25.00 an hour. The actual salary offered may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at www.greenlightnetworks.com/careers/.

EOE Statement Greenlight Networks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Greenlight Networks is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Greenlight Networks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Greenlight Networks will not tolerate discrimination or harassment based on any of these characteristics. Greenlight Networks encourages applicants of all ages.

This position is currently accepting applications.

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