Job Summary:
The Family Engagement Coordinator leads family engagement efforts for ESP Athens, ensuring a high-quality, mission-aligned experience for all families. This role oversees family communications, events, and recruitment while managing staff and systems that support engagement. The ideal candidate is a warm, organized, and strategic relationship-builder who thrives on creating meaningful, deep and wide experiences for families. This position works as a team with the Athens Family Support Coordinator to effectively serve ESP Athens families.
About ESP:
Founded in 1986 in Watkinsville, Georgia, esp exists to create transformative experiences for people with disabilities and their families and change communities for the better. ESP now operates five locations across the state of Georgia to provide year-round programming, summer camp, and family support to nearly 1,000 families. To learn more, visit espyouandme.org
Our Values
- Infused with Joyful Hospitality
- Innovating Possibilities
- Activating the Abilities of All
- Fascinated with Fun
- Compassion, Freely Given
- Connecting the Unconnected
- Persevering, Together
Top Five Responsibilities:
- Plan and implement ESP Athens Family Events in partnership with Inc. and other sites to ensure they are aligned with the "ESP way".
- Be the primary lead on general ESP Athens family communication. Ensuring we are communicating effectively and efficiently with ESP Athens families.
- Guide team efforts to intentionally engage new families following their New Family Meeting, with a focus on building connection and increasing enrollment.
- Leadership, Management and Accountability of Family Engagement Assistants and Interns, fostering a strong and mission-driven team.
- Lead ESPlay with a focus on program quality, as well as member recruitment and retention, in partnership with UGA Music Therapy.
Other Functions and Responsibilities:
- Cultivate and maintain positive relationships with ESP families
- Assist the Athens Executive Director and Program Manager in organizing, systematizing, and creating processes for all communication methods for ESP families
- Ensure CampSite and all its modules are being utilized and systematized to achieve completion and effectiveness for families.
- Coordinate and manage registration for ESP programs and events
- Identify target audiences to invite into the mission of ESP for family involvement
- Train and support the Athens full-time team, Program Assistants, and Summer Camp Leadership on how to navigate CampSite
- Collaborate with ESP Marketing team on the creation of promotional and educational materials for families that highlight the services that ESP offers, along with additional outside resources
- Create graphics to better communicate to ESP families about programmatic opportunities
Knowledge and Skills:
- Strong written and verbal communicator, with the ability to lead meetings, speak to community audiences, share ESP's mission, and communicate with diverse audiences
- Exhibits attention to detail across all communication platforms
- Strong collaborator actively seeking input across the organization
- Ability to build meaningful relationships, and advance the ESP mission through them
- Both strategic and performance-oriented; meeting daily needs and project deadlines
- Strong time management skills, with the ability to balance multiple needs
- Ability to think strategically about how we can innovate new and ongoing family engagement opportunities
- Must have very strong organizational skills to further support the Athens families and team
- Proficient in Google Suite and comfortable with technology and multiple management platforms
- Has a strong head on their shoulders to deal with negative feedback and input from families in a positive, professional, and healthy way
- Warm, inviting personality, especially upon first impression
- Enjoys getting to know people at a deeper level, asks leading questions in conversations
- Extroverted
- High Hospitality Quotient
Experience:
- Preferred history of working in case management
- Experience serving individuals with developmental disabilities a plus
Job Details:
- Salary: $50,000
- FLSA Status: Full-Time, Exempt
- Location: Watkinsville, GA
- Type: Full-Time, Non-Exempt
- Benefits: Medical, Dental, Vision, 401k match, generous PTO policy
- Direct Supervisor: ESP Athens Program Manager
ESP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
ESP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. As part of this commitment, esp will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact ESP's People Team at hr@espyouandme.org.