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Grailed Jobs (NOW HIRING)

Grailed

Digital Authentication Associate

$21/hr

Enthusiastic about Grailed and/or a power user of the Grailed platform * Professional: Impeccable judgment when trusted with sensitive, non-public data and information * Exhibit Grailed Values:

Grailed

Digital Authentication Associate

Enthusiastic about Grailed and/or a power user of the Grailed platform * Professional: Impeccable judgment when trusted with sensitive, non-public data and information * Exhibit Grailed Values:

Grailed

Senior Data Engineer

Los Angeles, CA · On-site

$128K - $160K/yr

Grailed is looking for a Senior Data Engineer to help us build and scale the data infrastructure that powers one of the world's leading fashion resale marketplaces. Our data sits at the center of a ...

Grailed

Staff Machine Learning Engineer

$187K - $233K/yr

ROLE OVERVIEW Grailed is looking for a Staff Machine Learning Engineer to help us build the models and systems that connect buyers to the inventory they're looking for - and surface things they didn ...

GOAT Group

Digital Authentication Associate

Enthusiastic about Grailed and/or a power user of the Grailed platform * Professional: Impeccable judgment when trusted with sensitive, non-public data and information * Exhibit Grailed Values:

GOAT Group

Digital Authentication Associate

$21/hr

Enthusiastic about Grailed and/or a power user of the Grailed platform * Professional: Impeccable judgment when trusted with sensitive, non-public data and information * Exhibit Grailed Values:

GOAT Group

Supervisor, Authentication

Easton, PA · On-site

Operating four distinct brands-GOAT, Flight Club, Grailed and alias-GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the ...

GOAT Group

Supervisor, Authentication

Easton, PA · On-site

Operating four distinct brands-GOAT, Flight Club, Grailed and alias-GOAT Group has a global community of more than 60 million members across 170 countries. GOAT is the global platform for the ...

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Grailed information

What is a Grailed job?

A Grailed job typically refers to a position at Grailed, an online marketplace for buying and selling high-end menswear. Working at Grailed can involve roles in engineering, marketing, customer support, or operations. Employees help maintain the platform, enhance user experience, and ensure transactions run smoothly. Grailed values a passion for fashion and technology, making it an exciting place for those interested in streetwear and designer clothing.

What does a typical day look like for a customer support specialist at Grailed?

A typical day as a Customer Support Specialist at Grailed involves responding to user inquiries, troubleshooting account issues, and mediating disputes between buyers and sellers via email or chat. You’ll spend time collaborating with the moderation and community teams to escalate more complex cases and ensure platform policies are fairly enforced. Regular tasks may also include reviewing flagged listings for authenticity concerns and contributing to FAQ or help center content. The role is dynamic and fast-paced, requiring adaptability and strong attention to detail to maintain high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive in the Grailed position, and why are they important?

To thrive as a Grailed Customer Support Specialist, you need a strong understanding of online marketplaces, customer service best practices, and fashion industry trends. Familiarity with helpdesk software like Zendesk or Intercom and basic knowledge of e-commerce platforms is highly useful. Excellent communication skills, patience, and problem-solving abilities help build trust with users and resolve complex issues efficiently. These skills are critical for maintaining positive user experiences and ensuring smooth platform operations.

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Infographic showing various Grailed job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Digital Authentication Associate

Los Angeles, CA • On-site

Grailed
Online Marketplaces • 51 - 200 employees
Learn more about Grailedexternal

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Team

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role you will:

  • Authenticate Listings
    • Review and authenticate designer apparel and footwear listings before they are available for sale
    • Remove unsafe listings or listings that do not meet marketplace standards
    • Ensure listings are accurately described (size, condition, accessories, colorway, release information) and categorized correctly
    • Identify inconsistencies, manipulated photos, or inaccurate product details during the authentication process
    • Respond to community and marketing requests for additional item moderation
    • Review authentication defect reports to understand the nature of inauthentic items that passed through the authentication process and support continuous improvement efforts
  • Train and Develop Authentication Skills
    • Stay up to date on designer authentication methods, release trends, and evolving counterfeit techniques
      Attend training or mentorship sessions with team leads to increase designer apparel and footwear authentication knowledge
    • Host training or mentorship sessions to contribute to team learning and development
    • Assist in building and improving authentication resources, guides, and hard checkpoints
  • Contribute to Company-Wide Initiatives and OKRs
    • Understand how authentication work affects defect rate and metrics for the Grails designer authentication team overall
    • Recognize how authentication volume impacts SLA and operational metrics for the team overall
    • Support process improvement initiatives focused on consistency, quality, and efficiency
    • Other duties as assigned
  • Designer Knowledge
    • Knowledge and/or familiarity with various designer brands and categories including, but not limited to:
      • Enfants Riches Deprimes
      • Balenciaga
      • Vetements
      • Stone Island
      • Gallery Dept
      • Paly Hollywood
      • Alexander McQueen
      • Amiri
      • Golden Goose
      • Balmain

We are looking for:

  • Strong knowledge and interest in designer clothing, culture, and trends
  • Ability to learn/adapt quickly with proven independent problem-solving skills
  • Strong attention to detail and consistency in decision-making
  • Enthusiastic about Grailed and/or a power user of the Grailed platform
  • Professional: Impeccable judgment when trusted with sensitive, non-public data and information
  • Exhibit Grailed Values: Ownership, Empathetic Approach, Continuous Improvement, Solutions Focus, and Community Driven
Your Performance Will Be Measured On:
  • How accurately and efficiently you can authenticate designer listings
  • Consistency in identifying authentic and inauthentic items
  • Contribution to team knowledge sharing and process improvement initiatives
Requirements:
  • Work eligibility
  • Background knowledge about designer footwear and apparel; you bring expertise to the team
  • Availability to work weekends and holidays (as scheduled)
  • Availability to work 20–30 hours per week
  • Availability to attend team meetings and collaborate frequently

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate's skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:
$21—$21 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

Founded in 2013, Grailed is the leading community-driven marketplace for rare luxury, streetwear and vintage fashion. The marketplace was built for enthusiasts, by enthusiasts, and features products from brands including Supreme, Raf Simons, Gucci, Saint Laurent, Balenciaga, Prada and more. With a highly curated selection of resale pieces including inventory exclusive to the platform, Grailed makes fashion accessible.

The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including Park West Asset Management, T. Rowe Price Associates, Inc., Franklin Templeton, Adage Capital Management, Ulysses Management, D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.

GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable. By applying, you authorize GOAT Group to send you text messages regarding your job application, interview and/or onboarding process, and other job opportunities at GOAT Group. If you are a California resident, please review our California Privacy Rights Notice for Job Applicants. If you are an EU or UK resident, please review our EU / UK Candidate & Employee Privacy Notice.

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