Position Information
Job Title Graduate Student Assistant Position Summary
The Graduate Student Assistant at the Texas Wesleyan University Community Counseling Center (TWUCCC) provides administrative, operational, and client support to ensure the efficient and professional functioning of the counseling center. This role is essential in maintaining clinic workflow, supporting student therapists, and upholding ethical, confidentiality, and documentation standards consistent with training clinic expectations.
Essential Duties and Responsibilities
Key Responsibilities and Duties:
Front Desk & Client Support
- Greet and assist clients in a professional and welcoming mannerÂ
- Answer phone calls, respond to general inquiries, and direct calls appropriatelyÂ
- Support client check-in and check-out proceduresÂ
- Maintain a calm and organized front office environmentÂ
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Scheduling & Systems Support
- Assist with appointment scheduling and coordination using the center's electronic health record system (e.g., TheraNest/Ensora)Â
- Monitor student therapists schedules and notify leadership of discrepancies (e.g., missing room assignments, scheduling conflicts)Â
- Support room reservations and ensure accurate scheduling of counseling spacesÂ
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Documentation & Records Management
- Assist in ensuring client files are complete, including demographic and required intake informationÂ
- Scan, upload, and organize documents in accordance with center policiesÂ
- Maintain accurate and timely record-keeping while adhering to confidentiality standardsÂ
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Operational & Administrative Support
- Support daily clinic operations, including supply management and organization of shared spacesÂ
- Maintain logs (e.g., cash payment logs) and assist with administrative tracking systemsÂ
- Assist leadership with data entry, reports, and special projects as assignedÂ
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Walk-In Student Crisis SupportÂ
- Immediately notify clinical leadership when a walk-in student presents in crisisÂ
- Assist with coordinating communication between student therapists and clinical leadershipÂ
- Assist and see crisis walk- in students in the event that no student therapist available (Full or Associate license required)Â
- Help maintain a calm and structured environment in the waiting area during walk-in student crisis situationsÂ
- Support leadership by assisting with logistics (e.g., room availability, client flow)Â
- Follow all center protocols while maintaining clear boundaries
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 Student & Clinical Support
- Provide general support to student therapist while maintaining appropriate role boundariesÂ
- Assist with clinic flow to ensure sessions begin and end on timeÂ
Education, Certifications and/or Licenses
Must be currently enrolled in the Marriage and Family Therapy PhD program at Texas Wesleyan University
 Must hold a Full or Associate license required (LPC/A, LMFT/A)
Experience
None needed -just an eagerness to learnÂ
Knowledge, Skills & Abilities
Would like:Â
Knowledge of TheraNest (Ensora)
Knowledge of how a community counseling center works (administration support)Â
Posting Detail Information
Posting Number Posting Open Date 06/30/2026 Open Until Filled Posting Close Date Special Instructions to Applicants
Must be currently enrolled in the Marriage and Family Therapy PhD program at Texas Wesleyan University
Must hold a Full or Associate license required (LPC/A, LMFT/A)