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Graduate Customer Success Manager Jobs in Michigan

Kendall Group

Customer Success Advocate

Portage, MI

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

The Kendall Group

Customer Success Advocate

Portage, MI · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

MDVIP LLC

Success Manager

Ann Arbor, MI · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

MDVIP

Success Manager

Ann Arbor, MI · On-site

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

MDVIP LLC

Success Manager

Ann Arbor, MI

This is a field based, performance driven role designed for professionals with prior experience in sales, account management, operations, or revenue focused customer success with a track record of ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre

Customer Success Specialist

Detroit, MI · On-site

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

Entyre Care

Customer Success Specialist

Detroit, MI · On-site

$65K - $70K/yr

We are seeking a detail-oriented and organized Customer Success Specialist to manage the day-to-day administrative operations of our customer success processes. In this role, you will ensure that our ...

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Graduate Customer Success Manager information

What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?

To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.

What are the typical career progression paths for a graduate customer success manager?

Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.

How to become a graduate customer success manager with no experience?

To become a graduate customer success manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Manager (CSM). Internships or entry-level roles in customer service or support can also provide valuable experience and understanding of client needs.

What is a graduate customer success manager?

A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.

What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?

AspectGraduate Customer Success ManagerCustomer Support Specialist
Required CredentialsBachelor's degree, some certifications in customer success or related fieldsHigh school diploma or equivalent, relevant technical or product knowledge
Work EnvironmentCollaborative, client-facing, strategic focusTechnical, troubleshooting, reactive support
Employer & Industry UsageTech companies, SaaS providers, startupsIT firms, telecom, software companies
Search & Comparison IntentUnderstanding entry-level customer success rolesTechnical support roles, troubleshooting careers

The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.

What are popular job titles related to Graduate Customer Success Manager jobs in Michigan? For Graduate Customer Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in Michigan look for? The top searched job categories for Graduate Customer Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Graduate Customer Success Manager jobs? Cities in Michigan with the most Graduate Customer Success Manager job openings:
Graduate Customer Success Manager jobs near you
Infographic showing various Graduate Customer Success Manager job openings in Michigan as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.

Strategic Dealer Customer Success Manager - Michigan

UVeye

Detroit, MI • On-site, Remote

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Description
At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.
With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, seaports, and more. Our growing global team of 250+ employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.
We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most high-value and high-visibility partnerships in our business. These engagements are closely monitored at the executive level and directly tied to enterprise expansion.
This role is not a traditional Customer Success position. It is a strategic operator role responsible for driving measurable business outcomes, influencing multi-location operations, and shaping the playbooks that scale across the organization.
Reporting to the VP of Customer Success, you will operate as the connective tissue between the field and executive leadership-owning performance, surfacing insights, and driving cross-functional alignment to unlock growth.
A day in the life and how you'll make an impact:
  • Own business outcomes across assigned enterprise dealer groups-not just account health, but adoption, ROI, and expansion readiness
  • Drive operational consistency across dozens of rooftops by influencing Service and Sales leadership-not just individual contributors
  • Lead multi-location adoption strategies across Fixed Ops (service lane) and Variable Ops (sales, appraisals, merchandising)
  • Identify systemic gaps across dealer groups and implement scalable solutions-not one-off fixes
  • Translate complex performance data into clear, executive-level insights that inform company strategy
  • Surface patterns, risks, and opportunities across accounts to influence expansion decisions at the leadership level
  • Partner cross-functionally with Sales, Product, Support, and Operations to remove blockers and drive measurable outcomes
  • Build, test, and refine playbooks that can scale across hundreds of locations
  • Operate with a high degree of autonomy-prioritizing where to focus across multiple enterprise accounts
  • Travel strategically to key locations to drive impact, validate execution, and accelerate performance (~40-50%)

Requirements
  • 10+ years of experience in Automotive SaaS, dealership operations, or enterprise-level account management
  • Proven experience managing complex, multi-location or enterprise accounts with measurable business impact
  • Strong understanding of dealership operations across both Fixed Ops and Variable Ops
  • Demonstrated ability to influence leadership-level stakeholders and drive change across organizations
  • Strategic thinker with the ability to identify patterns and scale solutions across accounts
  • Exceptional business acumen-you understand revenue drivers, operational levers, and ROI
  • Highly autonomous-you don't wait for direction, you create it
  • Strong analytical and storytelling skills-you can turn field data into executive insight
  • Proficiency in Salesforce (or similar CRM) and performance analytics tools
  • Willingness and ability to travel ~40-50% based on business need

Benefits we offer:
  • Competitive Medical, Dental, Vision.
  • Company 401k Match.
  • 20 PTO days, Company paid holidays.
  • Career growth as we scale across the US.

Compensation:
UVeye provides salary ranges that comply with the New Jersey State Law on salary transparency in job advertisements. Actual salaries depend on a variety of factors, including experience, qualifications, skills, location, education, and operational needs. The salary range or contractual rate listed does not include bonuses/incentives or other forms of compensation or benefits. The annual base salary range for this position is $110,000-130,000. In addition, this position is also eligible for Bonus.
Travel & Physical Requirements:
This role involves regular on-site work within dealership environments and requires approximately 50% travel. While performing the duties of this position, the employee may experience extended periods of sitting, standing, walking, and frequent movement throughout dealership service lanes, inspection areas, showrooms, and outdoor lots.
The role also requires the ability to work in varying environmental conditions, including heat, cold, rain, or other outdoor elements commonly experienced at dealership locations. Use of personal protective equipment (PPE) may be required depending on site protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Why UVeye:
  • Pioneer Advanced Solutions: Harness cutting-edge technologies in AI, machine learning, and computer vision to revolutionize vehicle inspections.
  • Drive Global Impact: Your innovations will play a crucial role in enhancing automotive safety and reliability, impacting lives and businesses on an international scale.
  • Career Growth Opportunities: Participate in a journey of rapid development, surrounded by groundbreaking advancements and strategic industry partnerships.

UVeye is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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