Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific Classification: Exempt Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible ...
The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations . Serving as the primary ...
The Enterprise Customer Success Manager is a critical role focused on maximizing revenue, retention, profitability, and ROI within high-value National Account locations . Serving as the primary ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...
Senior Customer Success Manager United States Role Overview: Shape and scale how Customer Success delivers impact by leading high-visibility programs that drive adoption, retention, and growth across ...
For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...
For more information, visit www.enterprisedb.com As EDB Principal Customer Success Manager (CSM), you will be at the forefront of our customer-centric strategy, ensuring our customers are achieving ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
As an Associate Customer Success Manager , you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager
Kalamazoo, MI · On-site
$110K - $120K/yr
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Senior Customer Success Manager
Kalamazoo, MI · On-site
$110K - $120K/yr
Senior Customer Success Manager, State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences ...
Minimum of 8-10 years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale transformational ...
Minimum of 8-10 years' experience in Customer Success,Technical Account management, TechnologyConsultingorTechnology Solutions Development. * Experiencedelivering large-scale transformational ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
Proven experience as a Customer Success Manager within the SaaS tech industry * Experience in generating training materials and executing training sessions on-site/remotely * Strong client-facing and ...
We're looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers.
We're looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers.
We're looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers.
We're looking for a Senior Customer Success Manager to support customers across our Corporate Legal Software suite of products. The role has a focused portfolio of enterprise and strategic customers.
We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most high ...
We're looking for a Strategic Customer Success Manager to lead execution across a portfolio of six enterprise dealer groups in Michigan and the surrounding area, representing some of the most high ...
Customer Success Manager (East Coast Remote)
Three Rivers, MI · Remote
$120K - $135K/yr
We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring ...
Customer Success Manager (East Coast Remote)
Three Rivers, MI · Remote
$120K - $135K/yr
We are seeking a highly motivated and experienced Customer Success Manager to drive customer satisfaction, retention, and engagement. In this role, you will engage with customers post-sale, ensuring ...
Graduate Customer Success Manager information
What are the key skills and qualifications needed to thrive as a graduate customer success manager, and why are they important?
To thrive as a Graduate Customer Success Manager, you need strong communication skills, a customer-focused mindset, and a relevant degree such as business or marketing. Familiarity with Customer Relationship Management (CRM) systems like Salesforce and proficiency in data analysis tools are commonly required. Standout candidates also demonstrate problem-solving abilities, empathy, and adaptability when supporting clients. These skills are crucial for fostering long-term customer relationships, ensuring client satisfaction, and driving business growth.
What are the typical career progression paths for a graduate customer success manager?
Graduate Customer Success Managers often begin by managing a portfolio of smaller client accounts and learning the fundamentals of customer engagement, onboarding, and support. With experience, many move into roles such as Senior Customer Success Manager, Customer Success Team Lead, or even Customer Success Operations. The role offers opportunities to develop skills in relationship management, product expertise, and cross-functional collaboration, which can also open doors to positions in sales, account management, or product management. Proactive performance, strong communication, and a record of client satisfaction are key drivers for advancement.
How to become a graduate customer success manager with no experience?
To become a graduate customer success manager with no experience, focus on developing strong communication and problem-solving skills, gain familiarity with customer relationship management (CRM) tools, and pursue relevant certifications such as Customer Success Manager (CSM). Internships or entry-level roles in customer service or support can also provide valuable experience and understanding of client needs.
What is a graduate customer success manager?
A Graduate Customer Success Manager is an entry-level professional who helps clients get the most value from a company's products or services. Their role involves onboarding new customers, providing ongoing support, and ensuring customer satisfaction to encourage retention and loyalty. They often work closely with sales, support, and product teams to address customer needs and feedback. This position is ideal for recent graduates looking to start a career in customer relations and account management. Training and mentorship are typically provided to help them develop the necessary skills.
What is the difference between Graduate Customer Success Manager vs Customer Support Specialist?
| Aspect | Graduate Customer Success Manager | Customer Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's degree, some certifications in customer success or related fields | High school diploma or equivalent, relevant technical or product knowledge |
| Work Environment | Collaborative, client-facing, strategic focus | Technical, troubleshooting, reactive support |
| Employer & Industry Usage | Tech companies, SaaS providers, startups | IT firms, telecom, software companies |
| Search & Comparison Intent | Understanding entry-level customer success roles | Technical support roles, troubleshooting careers |
The Graduate Customer Success Manager typically focuses on building relationships, onboarding clients, and ensuring product adoption, often requiring a degree and some certifications. In contrast, a Customer Support Specialist handles technical issues, troubleshooting, and reactive support. Both roles are common in tech and SaaS industries, but they serve different functions within customer engagement and support teams.
What are popular job titles related to Graduate Customer Success Manager jobs in Michigan? For Graduate Customer Success Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Graduate Customer Success Manager jobs in Michigan look for? The top searched job categories for Graduate Customer Success Manager jobs in Michigan are:
What cities in Michigan are hiring for Graduate Customer Success Manager jobs? Cities in Michigan with the most Graduate Customer Success Manager job openings:
Full-time
Medical, Dental, Vision, Life, Retirement
Re-posted 27 days ago
Job description
Title: Customer Success Manager
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible)
Compensation Package: Competitive salary, Bonus incentive program, Car allowance, Company phone, Medical, Dental, Vision, Life insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.
Responsibilities:
-Act as liaison between client and CEO
-Prepare proposals and budgets for projects
-Generate project drawings, plans and specifications (Sr. Project Mgr.)
-Write final report for completed projects
-Revenue Forecasting (Sr. Project Mgr.)
-Attend meetings with potential and existing clients and Conduct Site Surveys
-Set up new projects in and quotes in WorkflowMax
-Create project files in various office software systems
-Enter project onto Excel project log tracking sheet and electronic file
-Manage project budgets (Sr. Project Mgr.)
-Manage "WIP" (work in progress) in WorkflowMax
-Manage billing and collection of Aging receivables 30 days and older
-Train new field technicians
-Review/Approve field technician time entries (Sr. Project Mgr.)
-Manage field technician's quality of work (Sr. Project Mgr.)
-Conduct field technician quarterly and annual review (Sr. Project Mgr.)
-Communicate with various Laboratory personnel
-Monitor field equipment and supplies to ensure optimum working order and availability
Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
-5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
-Excellent verbal and written communication skills
-Ability and willingness to travel (may include overnight stay)
-Proficient in MS Office
-Maintain technical certifications per industry standards -Attend required technical training per industry standards
Desired
-Bachelor's degree in Industrial Hygiene, Health and Safety or related field
-Book of Soil Clients or Soil Testing Experience
Department: NorCal & SoCal Office
Supervisor: Local Specific
Classification: Exempt
Hours: Monday thru Friday (Occasional weekend work may be required) (Flexible)
Compensation Package: Competitive salary, Bonus incentive program, Car allowance, Company phone, Medical, Dental, Vision, Life insurance, 401K.
Position Overview
Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day to day Project Manager flow of work includes but is not limited to the following: Working directly with clients to determine the scope of a new project through phone calls, email, and site visits as required. Managing simultaneous project budgets to ensure all time and material cost are captured and that the project stays within Vista's allotted budget. Maintaining existing client relationships which may include: visiting client, dining with client, and or attending work related events with clients.
Responsibilities:
-Act as liaison between client and CEO
-Prepare proposals and budgets for projects
-Generate project drawings, plans and specifications (Sr. Project Mgr.)
-Write final report for completed projects
-Revenue Forecasting (Sr. Project Mgr.)
-Attend meetings with potential and existing clients and Conduct Site Surveys
-Set up new projects in and quotes in WorkflowMax
-Create project files in various office software systems
-Enter project onto Excel project log tracking sheet and electronic file
-Manage project budgets (Sr. Project Mgr.)
-Manage "WIP" (work in progress) in WorkflowMax
-Manage billing and collection of Aging receivables 30 days and older
-Train new field technicians
-Review/Approve field technician time entries (Sr. Project Mgr.)
-Manage field technician's quality of work (Sr. Project Mgr.)
-Conduct field technician quarterly and annual review (Sr. Project Mgr.)
-Communicate with various Laboratory personnel
-Monitor field equipment and supplies to ensure optimum working order and availability
Required Qualifications:
-Certified Asbestos Consultant (CAC) with CDPH certification or Professional Geologist (PG)
-5 years of proven project management work experience in a related field i.e., (Hazardous material abatement, construction management, geology, architecture etc.)
-Excellent verbal and written communication skills
-Ability and willingness to travel (may include overnight stay)
-Proficient in MS Office
-Maintain technical certifications per industry standards -Attend required technical training per industry standards
Desired
-Bachelor's degree in Industrial Hygiene, Health and Safety or related field
-Book of Soil Clients or Soil Testing Experience