ZipRecruiter

Log In

1

Government Operations Manager Jobs in Raleigh, NC

Eaton

Materials Operations Manager

Middlesex, NC · On-site

$97K - $143K/yr

  • Medical

  • Retirement

The Materials Operations Manager is responsible for managing the internal materials & scheduling ... Government export regulations applicable to that information, applicant must be a U.S. person ...

Badger Daylighting

Operations Supervisor

Raleigh, NC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... government agencies within Canada and the United States. We hire great people from a wide array of ... Fleet Management * Valid CDL (preferred) * Mechanical skills (preferred) * Sales experience ...

New

Badger Daylighting

Operations Supervisor

Raleigh, NC · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Fleet Management * Valid CDL (preferred) * Mechanical skills (preferred) * Sales experience ... government agencies within Canada and the United States. We hire great people from a wide array of ...

New

Spgi

Operations & Technology Sr Manager

Raleigh, NC

$104K - $182K/yr

  • Medical

  • Retirement

... Legal, Government Affairs, Security, Risk & Compliance (LGASRC) functions. The team leads ... management, operational excellence, technology and AI enablement, and process optimization.

Werner

General Manager - Final Mile

Raleigh, NC

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the enforcement of all government regulations related to the warehouse operations and ... Confers with senior management, reviews and analyzes activity, operating and forecast reports to ...

Werner Enterprises, Inc.

General Manager - Final Mile

Raleigh, NC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... government regulations related to the warehouse operations and transportation operation including but not limited to OSHA and other governmental agencies. • Support policies and procedures for all ...

Aramark

Operations & Maintenance Manager

Cary, NC · On-site

As a Operations & Maintenance (O&M) Manager you will plan, manage, and guide multiple contracted ... government regulations At Aramark, developing new skills and doing what it takes to get the job ...

previous pagenext page

Showing results 21-40

All JobsGovernment Operations JobsGovernment Operations Manager JobsGovernment Operations Manager Jobs in Raleigh, NC

Government Operations Manager information

See Raleigh, NC salary details

$30.1K

$61.7K

$115.2K

How much do government operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for government operations manager in Raleigh, NC is $61,685.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $75,300.00 per year, depending on experience, location, and employer.

What degree do you need for a government operations manager?

A government operations manager typically needs at least a bachelor's degree in public administration, business, management, or a related field. Some positions may prefer or require a master's degree or relevant certifications, along with experience in government or administrative roles.

What is the difference between Government Operations Manager vs Government Program Coordinator?

AspectGovernment Operations ManagerGovernment Program Coordinator
Primary RoleOversees government agency operations, manages staff, and ensures compliance with policies.Assists in implementing specific government programs, coordinates activities, and supports program objectives.
Required CredentialsBachelor's degree in public administration, political science, or related field; experience in government operations.Bachelor's degree; experience in program coordination or administrative support.
Work EnvironmentOffice-based, often in government agencies or departments.Office setting, often working directly with program teams and stakeholders.
Employer & Industry UsageCommonly employed by government agencies at various levels.Used within government agencies to support specific initiatives and programs.

The main difference is that a Government Operations Manager oversees overall agency functions and staff, while a Government Program Coordinator focuses on supporting and implementing specific programs. Both roles require similar educational backgrounds but differ in scope and responsibilities.

What are the most commonly searched types of Government Operations jobs in Raleigh, NC?

The most popular types of Government Operations jobs in Raleigh, NC are:

What are popular job titles related to Government Operations Manager jobs in Raleigh, NC?

For Government Operations Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Government Operations Manager jobs in Raleigh, NC look for?

The top searched job categories for Government Operations Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Government Operations Manager jobs?

Cities near Raleigh, NC with the most Government Operations Manager job openings:

Government Operations Manager jobs near you

Customer Service Center (CSC) Operations Manager - Tolling Operations

WSP

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 28 days ago

WSP rating

8.6

Company rating: 8.6 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

17th of 72 rated business consultants

Job description

WSP in the US is initiating a search for a Customer Service Center (CSC) Operations Manager to support our Tolling Operations Team!

This position is based out of our Winston-Salem, NC office. 

Position Summary

The CSC Operations Manager is responsible for the overall leadership, performance, and daily operations of a high-volume call center environment. This role oversees people, processes, technology, and performance to ensure contractual obligations, service-level agreements (SLAs), and customer experience standards are consistently met or exceeded. The ideal candidate will bring at least five years of experience managing an entire call center operation and will demonstrate strong operational discipline, people leadership, and data-driven decision-making. Experience within tolling, transportation, or government-regulated environments is strongly preferred.

Key Responsibilities

Provide end-to-end operational leadership for the call center, including staffing, scheduling, performance management, and service delivery.
Own and manage operational KPIs such as ASA, AHT, service level, abandonment rate, QA scores, CSAT, occupancy, and adherence.
Partner closely with Workforce Management to align forecasting, scheduling, and hiring with volume demand.
Lead, coach, and develop supervisors, team leads, QA, and support functions to ensure consistent performance and accountability.
Ensure compliance with contractual requirements, labor laws, HR policies, and regulatory guidelines.
Drive continuous improvement initiatives focused on efficiency, quality, risk mitigation, and customer experience.
Collaborate with Recruiting and HR to support hiring strategy, onboarding, and early-tenure retention.
Act as the primary escalation point for operational, employee, and client-related issues.
Prepare and deliver operational reports, performance reviews, and executive-level summaries.
Manage vendor relationships, technology platforms, and operational tools supporting the call center.

People Leadership

Build and maintain a strong performance-driven culture grounded in accountability, engagement, and development.
Conduct regular coaching, feedback, and performance reviews with leadership staff.
Identify and develop internal talent for succession planning.
Address attendance, conduct, and performance issues in a timely, fair, and compliant manner.

Operational & Strategic Oversight

Translate contractual and business requirements into executable operational plans.
Balance cost, quality, and service delivery while meeting SLA and budget expectations.
Partner with Finance and Program Leadership to manage budget, staffing models, and forecasting assumptions.
Support client audits, site visits, and performance reviews, particularly in government-regulated environments.

Required Qualifications

Minimum of 5 years of experience managing an entire call center operation (100+ agents preferred).
Proven experience owning operational KPIs and driving measurable performance improvement.
Strong knowledge of workforce management principles and call center metrics.
Demonstrated people leadership experience, including managing managers and supervisors.
Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications

Experience supporting tolling, transportation, or other government-regulated customer service environments.
Experience working on contractual or SLA-driven programs.
Familiarity with call center platforms (ACD, CRM, QA tools, WFM systems).
Experience overseeing multi-channel environments (voice, chat, email).

Education

Bachelor's degree in Business, Management, or a related field preferred

Equivalent experience will be considered.

Work Environment

Fast-paced, performance-driven call center environment.
May require flexibility in schedule based on operational needs.
On-site presence required. 

#LI-MC1

About WSP

WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper.

www.wsp.com

WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee's career.

At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started?

WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status.

The selected candidate must be authorized to work in the United States.

NOTICE TO THIRD PARTY AGENCIES:

WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand.  Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service. 

What WSP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply