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Google Support Jobs in Washington (NOW HIRING)

Creative G C

Google Workspace Administrator

Washington, DC · On-site

$20.50 - $28/hr

The Museum maintains a staff of approximately 6-8 Google administrators who support the platform day to day; this role sits above them as the single authoritative technical expert, working directly ...

Google Inc.

Key Account Executive, Google Cloud

Reston, VA · On-site

$147 - $204/hr

Experience supporting large enterprise organizations, expanding existing accounts, securing new ... About the job The Google Cloud Platform team helps customers transform and build what's next for ...

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How much do google support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for google support in Washington is $21.06, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.12 per hour, depending on experience, location, and employer.

What does a Google Support specialist do?

A Google Support specialist assists users with troubleshooting and resolving issues related to Google products and services, such as Gmail, Google Drive, and Google Workspace. They provide technical guidance, answer user queries, and offer solutions through various channels like phone, email, or chat. Their role is to ensure customer satisfaction by addressing concerns, explaining product features, and sometimes escalating more complex problems to higher-level technical teams. They also help users optimize their use of Google tools and keep up-to-date with product updates and best practices.

What are the key skills and qualifications needed to thrive as a Google Support specialist?

To thrive as a Google Support Specialist, you need strong troubleshooting abilities, technical knowledge of Google products, and at least a bachelor's degree or relevant experience. Familiarity with support ticketing systems, Google Workspace, and diagnostic tools is typically required. Excellent communication, patience, and problem-solving skills help deliver effective customer support and build client trust. These skills are crucial for resolving user issues efficiently and ensuring customer satisfaction with Google’s services.

What are some common challenges faced by Google Support specialists, and how can they effectively address them?

Google Support specialists often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and navigating rapidly changing product features. To address these challenges, specialists rely on thorough training, up-to-date knowledge bases, and strong collaboration with product and engineering teams. Proactive communication, excellent problem-solving skills, and adaptability are key to providing effective support and maintaining user satisfaction in this dynamic environment.

What is the difference between Google Support vs Technical Support Specialist?

AspectGoogle SupportTechnical Support Specialist
Required CredentialsBasic technical knowledge, customer service skillsTechnical certifications often preferred, such as CompTIA or Microsoft
Work EnvironmentRemote or on-site, tech companies, customer service centersCall centers, IT departments, tech companies
Employer & IndustryTech giants like Google, internet service providersIT firms, software companies, hardware providers
Common Search & ComparisonCustomer support roles at GoogleTechnical support roles in IT industry

Google Support primarily focuses on assisting users with Google products and services, emphasizing customer service and troubleshooting. Technical Support Specialists handle a broader range of technical issues across various IT products and hardware, often requiring technical certifications. While both roles involve troubleshooting and customer interaction, Google Support is specific to Google’s ecosystem, whereas Technical Support Specialists work across multiple brands and technologies.

Does Google Support offer remote positions?

Google Support roles often offer remote or hybrid work options, depending on the position and location. Candidates should review specific job postings for remote work availability and requirements, which may include familiarity with remote collaboration tools and strong communication skills.

What are popular job titles related to Google Support jobs in Washington?

For Google Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Google Support jobs in Washington look for?

The top searched job categories for Google Support jobs in Washington are:

What cities in Washington are hiring for Google Support jobs?

Cities in Washington with the most Google Support job openings:

Google Support jobs near you
Infographic showing various Google Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $43,799 per year, or $21.1 per hour.

Google Workspace Administrator

Creative Global Consulting

Washington, DC • On-site

Other

Posted 20 days ago

Job description

Google Workspace Administrator

 

Client: U.S. Holocaust Memorial Museum

POP: 12+ months

Location: Hybrid - Washington, DC

or

 

SCOPE 

The Google Workspace Administrator is the single dedicated full-time resource responsible for administering, governing, and optimizing USHMM''s entire Google Workspace tenant.

 

REQUIRED SKILLS

  • Google Workspace Administrator Professional certification

  • Hands-on experience administering Google Workspace at large enterprise or federal/federal-adjacent scale (hundreds to ~1,000 users, complex OU/shared-drive structures)

  • Strong identity management, MFA, and zero-trust fundamentals; direct Okta experience strongly desired

  • Experience supporting NIST-, FISMA-, and FedRAMP-aligned environments

  • Able to obtain Public Trust suitability and pass an OPM fingerprint criminal check with credit/financial review

 

PREFERRED SKILLS

  • Google Cloud Certified — Professional Cloud Security Engineer

  • Google Cloud Certified — Professional Cloud Architect

  • ServiceNow, Jamf, Endpoint Central, and CASB/DLP tooling familiarity

  • Experience with Google Vault retention and NARA records-management requirements

 

TASKS

  • Administer all Workspace domains and services as primary owner

  • Manage users, groups, OUs, and role-based access controls

  • Own identity lifecycle: onboarding, role changes, offboarding

  • Manage licensing, subscriptions, and cost/storage optimization (Drive storage and license right-sizing are named priorities)

  • Administer and optimize Gmail, Drive, Docs/Sheets/Slides/Forms, Meet, Chat, and Calendar

  • Stand up and support Gemini for Workspace and NotebookLM for internal Museum use

  • Enforce MFA for all users, mandatory for privileged accounts

  • Configure and maintain SSO/identity federation via Okta

  • Enforce password, session-control, and device-trust policies

  • Manage DLP, IRM, and secure-sharing controls in coordination with the CASB

  • Monitor security alerts; respond to phishing, account compromise, and unauthorized access

  • Maintain alignment with NIST CSF, NIST SP 800-53, and FISMA

  • Support the migration toward FedRAMP Moderate consistent with Museum direction

  • Maintain documentation and evidence supporting audits, assessments, and ATO activities

  • Understand that federal PII is treated as CUI, with State Privacy Acts, PCI, and HIPAA also in scope, and NARA/M-19-21 records-management requirements in effect

  • Routine health checks, configuration reviews, and policy/feature updates

  • Change management to minimize disruption; incident, outage, and escalation response

  • After-hours/weekend response for critical or mission-critical outages (normal coverage is business hours)

  • Lead strategic planning for Workspace adoption; maintain a continuous-improvement roadmap

  • Evaluate new features for Museum applicability; recommend automation and UX improvements

  • Serve as liaison among Museum leadership, IT, program offices, and Google support

  • Provide technical training and best-practice guidance to the Museum''s Google administrators and broader community

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