The Technical Solutions Engineer role focuses on troubleshooting and resolving customer technical issues while providing support for Google Cloud products, ensuring a seamless transition for ...
The Technical Solutions Engineer role focuses on troubleshooting and resolving customer technical issues while providing support for Google Cloud products, ensuring a seamless transition for ...
You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with ...
You will be a part of a global team that provides 24x7 support to help customers seamlessly make the switch to Google Cloud. In this role, you will troubleshoot technical problems for customers with ...
Share Google Workspace expertise to support the technical relationship with Google's customers and ... partners, including product and solution briefings, proof-of-concept work, and the coordination and ...
Share Google Workspace expertise to support the technical relationship with Google's customers and ... partners, including product and solution briefings, proof-of-concept work, and the coordination and ...
Customer Service Representative
Fife, WA · On-site
$20 - $22/hr
In addition, you will assist with responding to Google reviews and providing product recommendations for grocery items, bakery goods, and café menu options. Because this role supports both retail ...
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Customer Service Representative
Fife, WA · On-site
$20 - $22/hr
In addition, you will assist with responding to Google reviews and providing product recommendations for grocery items, bakery goods, and café menu options. Because this role supports both retail ...
Experience supporting customers in cloud operations (e.g., launch or capacity planning, product ... About the job The Google Cloud Platform team helps customers transform and build what's next for ...
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Experience supporting customers in cloud operations (e.g., launch or capacity planning, product ... About the job The Google Cloud Platform team helps customers transform and build what's next for ...
New
In this role, you will be responsible for the applications and platforms that drive Cloud Marketing, Sales, Partner, Support, Finance, and other critical functions and help run the Google Cloud ...
In this role, you will be responsible for the applications and platforms that drive Cloud Marketing, Sales, Partner, Support, Finance, and other critical functions and help run the Google Cloud ...
Senior Product Manager, Generative AI, Google Cloud
Kirkland, WA · On-site
$143K - $189K/yr
Drive development and secure buy-in for a product vision that identifies, defines, and supports the ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Senior Product Manager, Generative AI, Google Cloud
Kirkland, WA · On-site
$143K - $189K/yr
Drive development and secure buy-in for a product vision that identifies, defines, and supports the ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Own development and secure buy-in for a product goals that identifies, defines, and supports the ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Own development and secure buy-in for a product goals that identifies, defines, and supports the ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Customer Engineer III, Outcome, GCP, Google Cloud
Seattle, WA · On-site
$63.50 - $84.75/hr
... support role. * Experience in deployment planning, orchestration, or change management ... Experience with Google Cloud products and differentiation from competition. * Experience working ...
Customer Engineer III, Outcome, GCP, Google Cloud
Seattle, WA · On-site
$63.50 - $84.75/hr
... support role. * Experience in deployment planning, orchestration, or change management ... Experience with Google Cloud products and differentiation from competition. * Experience working ...
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Technical Program Manager III, Advanced Analytics, Google Data Center
Seattle, WA · On-site
$59 - $79.75/hr
You will plan requirements with internal customers and support projects through the entire project ... Google Cloud accelerates every organization's ability to digitally transform its business and ...
Technical Program Manager III, Advanced Analytics, Google Data Center
Seattle, WA · On-site
$59 - $79.75/hr
You will plan requirements with internal customers and support projects through the entire project ... Google Cloud accelerates every organization's ability to digitally transform its business and ...
Software Engineering Manager II, Infrastructure, Google Cloud Compute
Kirkland, WA · On-site
$196K - $233K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, Infrastructure, Google Cloud Compute
Kirkland, WA · On-site
$196K - $233K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, Engineering Productivity, Google Cloud Platforms
Seattle, WA · On-site
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, Engineering Productivity, Google Cloud Platforms
Seattle, WA · On-site
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
... supporting AI agents shift the security focus from "Who has access?" to "What can this agent do ... Google Cloud accelerates every organization's ability to digitally transform its business and ...
... supporting AI agents shift the security focus from "Who has access?" to "What can this agent do ... Google Cloud accelerates every organization's ability to digitally transform its business and ...
Technical Program Manager II, Data Center Capacity Planning, Google Cloud
Seattle, WA · On-site
$146K - $190K/yr
Implement new DC power planning initiatives, including automation with engineering support and ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Technical Program Manager II, Data Center Capacity Planning, Google Cloud
Seattle, WA · On-site
$146K - $190K/yr
Implement new DC power planning initiatives, including automation with engineering support and ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
... solicit support/escalation. * Negotiate and manage master supply agreements, statements of work ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
... solicit support/escalation. * Negotiate and manage master supply agreements, statements of work ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, Infrastructure, Google Cloud Compute
Kirkland, WA · On-site
$196K - $233K/yr
Google is a leading technology company seeking a Software Engineering Manager II for their ... Responsibilities : • Set and communicate team priorities that support the broader organization ...
Software Engineering Manager II, Infrastructure, Google Cloud Compute
Kirkland, WA · On-site
$196K - $233K/yr
Google is a leading technology company seeking a Software Engineering Manager II for their ... Responsibilities : • Set and communicate team priorities that support the broader organization ...
Software Engineering Manager II, AI/ML, Google Cloud Compute
Kirkland, WA · On-site
$110K - $151K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, AI/ML, Google Cloud Compute
Kirkland, WA · On-site
$110K - $151K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, AI/ML GenAI, Google Cloud Compute
Kirkland, WA · On-site
$110K - $151K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Software Engineering Manager II, AI/ML GenAI, Google Cloud Compute
Kirkland, WA · On-site
$110K - $151K/yr
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Set and communicate team priorities that support the broader organization's goals. Align strategy ... Google is proud to be an equal opportunity and affirmative action employer. We are committed to ...
Google Support information
See Seattle, WA salary details
$13.40 - $14.90
1% of jobs
$14.90 - $16.39
4% of jobs
$17.56 is the 25th percentile. Wages below this are outliers.
$16.39 - $17.88
25% of jobs
$17.88 - $19.37
14% of jobs
The median wage is $19.95 / hr.
$19.37 - $20.86
14% of jobs
$20.86 - $22.36
10% of jobs
$23.10 is the 75th percentile. Wages above this are outliers.
$22.36 - $23.85
13% of jobs
$23.85 - $25.34
4% of jobs
$25.34 - $26.83
8% of jobs
$26.83 - $28.33
3% of jobs
$28.33 - $29.82
3% of jobs
$13
$21
$29
How much do google support jobs pay per hour?
What are the key skills and qualifications needed to thrive as a Google Support Specialist, and why are they important?
Does Google have remote customer service jobs?
What are some common challenges faced by Google Support specialists, and how can they effectively address them?
How can I make 2000 a week working from home?
How much does Google IT support pay per hour?
What does a Google Support specialist do?
Can I get a job with Google with no experience?
What is the difference between Google Support vs Technical Support Specialist?
| Aspect | Google Support | Technical Support Specialist |
|---|---|---|
| Required Credentials | Basic technical knowledge, customer service skills | Technical certifications often preferred, such as CompTIA or Microsoft |
| Work Environment | Remote or on-site, tech companies, customer service centers | Call centers, IT departments, tech companies |
| Employer & Industry | Tech giants like Google, internet service providers | IT firms, software companies, hardware providers |
| Common Search & Comparison | Customer support roles at Google | Technical support roles in IT industry |
Google Support primarily focuses on assisting users with Google products and services, emphasizing customer service and troubleshooting. Technical Support Specialists handle a broader range of technical issues across various IT products and hardware, often requiring technical certifications. While both roles involve troubleshooting and customer interaction, Google Support is specific to Google’s ecosystem, whereas Technical Support Specialists work across multiple brands and technologies.

Full-time
Posted 17 days ago
Google rating
8.8
Based on 101 frontline employees who took The Breakroom Quiz
50th of 241 rated software companies
Job description
Google is a leading technology company that provides cloud solutions to businesses worldwide. The Technical Solutions Engineer role focuses on troubleshooting and resolving customer technical issues while providing support for Google Cloud products, ensuring a seamless transition for customers to the cloud.
Responsibilities:
• Work within a team of engineers/consultants that globally ensure 24-hour customer support. This will include a need to sometimes work non-standard hours/shifts, and may include weekends as needed.
• Manage the customer’s problem through effective diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on Google Cloud Platform products.
• Act as a consultant and subject matter expert for Engineering, Sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Develop an understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
• Work closely with Product and Engineering teams to improve the product, and interact with Site Reliability Engineering teams to drive high-quality production. Understand customer issues and advocate their needs with cross-functional teams.
Qualifications:
Required:
• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 9 years of experience troubleshooting and advocating for customer needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• 9 years of experience with computer networking and web technologies (HTTP, HTML, DNS, etc.).
• Experience managing Linux/Unix or Windows systems at a system administrator level.
• Experience with one or more core programming or scripting languages (e.g., C, C++, C#, Java, Python, JavaScript, PowerShell, Bash/Shell, Perl, Visual Basic).
Preferred:
• Experience with any of the following solutions: system virtualization, on-premise or hybrid cloud computing.
• Experience working with distributed systems.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.) and debugging complex workload issues across large-scale, multi-node environments.
• Familiarity with common solutions, design patterns, or best practices.
Company:
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet. Founded in 1998, the company is headquartered in Mountain View, USA, with a team of 10001+ employees. The company is currently Late Stage.
About Google
Sourced by ZipRecruiter
Industry
Software development and technology, communication and media
Company size
10,000+ Employees
Headquarters location
Mountain View, CA, US