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Goodwill Store Jobs in Madison, WI (NOW HIRING)

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Goodwill Store information

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$11

$23

$35

How much do goodwill store jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for goodwill store in Madison, WI is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

What are popular job titles related to Goodwill Store jobs in Madison, WI? For Goodwill Store jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Goodwill Store jobs in Madison, WI look for? The top searched job categories for Goodwill Store jobs in Madison, WI are:
What cities near Madison, WI are hiring for Goodwill Store jobs? Cities near Madison, WI with the most Goodwill Store job openings:
Goodwill Store jobs near you

Assistant Store Manager - Multiple Locations

Goodwill Industries of South Central Wisconsin

Madison, WI • On-site

$55K/yr

Full-time

PTO

Posted 5 days ago

Job description

Job Type
Full-time
Description
Goodwill of South Central Wisconsin is looking for Assistant Store Managers to join our team at our:
Madison Nakoma
Madison East Springs
Platteville
We're seeking leaders who are passionate about developing teams, delivering excellent customer service, and making a positive impact in the community.
Full-time opportunities offering an annual salary of $55,000, plus additional earning potential through a team performance-based bonus structure
Flexible 40-hour-per-week scheduling
Leadership development opportunities
Excellent paid time off (PTO) package
Floating holidays
Comprehensive benefits, bonuses, and more!
At Goodwill of South Central Wisconsin, great work starts with great people. We foster a positive workplace where employees are valued, empowered to grow, and connected to a mission that strengthens our communities.
General Summary:
Assists in the management of daily store operations to meet established revenue and margin objectives. Contributing to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.
Supervisory responsibilities:
  • Recruits, interviews, hires, and trains direct reports.
  • Oversees the daily workflow of their department.
  • Provides constructive and timely performance evaluations.
  • Handles discipline and termination of employees in accordance with company policy.

Principal Duties & Responsibilities:
  • Monitors the service, product levels and safety of the operation within budgeted expense to advance the Goodwill mission and brand.
  • Supervise proper cash controls and asset protection guidelines within the operation, ensuring employee adherence to policies and procedure.
  • Provides best in class customer service for internal and external customer coaching others to do the same.
  • Manages the production flow and staff productivity, working the process as needed, to maximize product output and the value of our donations.
  • Plans and organizes employee work schedules to meet business demands.
  • Ensures a continuous flow of new merchandise to the sales floor looks fresh and full, comparing the production output balance with necessary merchandise rotation.
  • Assists with production set up and material handling to efficiently produce merchandise to generate quality and quantity of product to meet projected sales objectives.
  • Partners with Talent Acquisition and Store Manager to proactively build their team.
  • Works with management staff to cultivate a collaborative team environment through motivation, training and coaching.
  • Utilizes coaching and documentation to strengthen positive performance or address performance issues, partnering with Store Manager.
  • Communicates effectively and professionally in written and verbal form with internal and external audiences.
  • Audits and trains employees on workplace safety and loss prevention policies and procedures.
  • Analyzes report data and other documentation proposing tactical plans to Store Manager as a concerted effort in process improvement.
  • Performs duties of Store Manager in their absence.
  • Consistently perform all duties within the framework of our Core Values.

Requirements
Knowledge, Skills & Abilities Required:
  • Strong verbal and written communication skills as well as good interpersonal skills to interact with employees and the public.
  • Strong leadership and people management skills
  • Independently makes decisions that positively impact store goals.
  • Proficient with Microsoft Office and ability to learn other software.

Travel Required: Occasional travel up to 10 %. Required training during the first month will be held at locations in Madison, Middleton, or Fort Atkinson.
Required education and/or work experience:
  • 3+ years of progressively responsible retail supervisory experience.
  • High school diploma, post-secondary courses or degree preferred.

Description of physical working environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions .
  • Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.
  • Ability to stand and walk, lift, push or pull up to 40 lbs.
  • Must be able to clearly communicate, identify, analyze and assess details.

Equal Employment Opportunity Employer:
Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For a complete position description or questions, please contact People and Development Manager, TuVayra Terwilliger, at tterwilliger@goodwillscwi.org or (608) 852-8421
Salary Description
$55,000 annually + eligibility for bonus structure

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