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Goodwill Store Jobs in Madison, WI (NOW HIRING)

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Goodwill Store information

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How much do goodwill store jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for goodwill store in Madison, WI is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $17.45 and $26.88 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

What are popular job titles related to Goodwill Store jobs in Madison, WI? For Goodwill Store jobs in Madison, WI, the most frequently searched job titles are:
What job categories do people searching Goodwill Store jobs in Madison, WI look for? The top searched job categories for Goodwill Store jobs in Madison, WI are:
What cities near Madison, WI are hiring for Goodwill Store jobs? Cities near Madison, WI with the most Goodwill Store job openings:
Goodwill Store jobs near you
Infographic showing various Goodwill Store job openings in Madison, WI as of June 2026, with employment types broken down into 16% Full Time, 82% Part Time, and 2% Contract. Highlights an 100% Physical job distribution, with an average salary of $47,944 per year, or $23.1 per hour.

Store Supervisor (Hourly) - Fitchburg

Goodwill Industries of South Central Wisconsin, Inc.

Madison, WI • On-site

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Job Title

Supervise and support team productivity with guidance from manager, to meet established revenue goals. This role contributes to the DGR purpose, generating funds to help people in our community to live, work and thrive through housing, employment, and supportive services.

Supervisory Responsibilities
  • Assists with training employees.
  • Supervises the daily workflow of donations, production and store.
  • Provides constructive and timely coaching to assist with discipline of employees in accordance with company policy.
Principal Duties & Responsibilities
  • Provide best in class service by greeting and assisting customers, coaching all employees to do the same.
  • Monitors customer service and sales staff productivity while operating a register, assigning tills, using proper cash controls, troubleshooting and maintaining efficient customer flow.
  • Ensures efficient production flow and production staff productivity working the process as needed, to maximize product output and the value of our donations.
  • Delivers a fresh and full store, monitoring staff productivity while placing out a continuous flow of new product according to merchandising guideline, salvaging product and completing assigned floor moves.
  • Monitors donor service and donor staff productivity, helping assist donors as needed.
  • Trains staff, provides ongoing coaching and follow up.
  • Project a positive image of Goodwill in words and actions to internal and external customers.
  • Sets the example by following safety and asset protection standards, coaching employees to do the same. Reports concerns to management.
  • Accurately enters report data.
  • Consistently perform all duties within the framework of our Core Values.
Requirements

Knowledge, Skills & Abilities Required:

  • Leadership skills relevant to the responsibilities of this role.
  • Familiarity with Microsoft Office.

Travel Required: Travel up to 5%.

Required education and/or work experience:

  • High school diploma or equivalent.
  • 1 year work experience, retail preferred.

Description of physical working environment:

  • Ability to stand and walk for extended periods, using a full range of motion to lift push or pull up to 25 lbs.
  • Must be able to clearly communicate.
  • Ability to maintain a stationary position to be able to operate a computer and other office equipment.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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