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Goodwill Store Jobs in Michigan (NOW HIRING)

Goodwill Industries of Southwestern Michigan Full Time Otsego Assistant Store Manager WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill ...

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Goodwill Store information

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$10

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How much do goodwill store jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for goodwill store in Michigan is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

What are popular job titles related to Goodwill Store jobs in Michigan? For Goodwill Store jobs in Michigan, the most frequently searched job titles are:
What cities in Michigan are hiring for Goodwill Store jobs? Cities in Michigan with the most Goodwill Store job openings:
Infographic showing various Goodwill Store job openings in Michigan as of June 2026, with employment types broken down into 19% Full Time, 76% Part Time, and 5% Contract. Highlights an 100% Physical job distribution, with an average salary of $41,465 per year, or $19.9 per hour.

Assistant Store Manager Full-time

Goodwill of Greater Grand Rapids

Greenville, MI • On-site

$18/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 7 days ago


Job description

Description

Interested in an employer that is interested in you?


At Goodwill we offer:

  • Up to 20 paid vacation days in the first year
  • Professional development services, personal support services
  • Tuition reimbursement
  • 401(k) plan with employer match after six months
  • Medical, Dental, Life, Disability and Accidental insurances available
  • 20% discount at the greater Grand Rapids retail stores
  • Goodwill is a values-driven organization where integrity, respect, innovation, stewardship, and excellence guide our decisions and actions. We believe that different experiences and perspectives make us stronger and help us better serve our community.


The Assistant Store Manager position starts at $18.00 an hour.

  • Oversee, in concert with the Store Manager, the behavior of all hourly personnel, and be responsible for operating a safe, clean, and friendly place of business.
  • To act in a leadership capacity demonstrating professional behavior and decision making, effective interpersonal communication skills, and setting an example for all Goodwill staff.
  • Provide excellent customer service, including greeting and assisting customers and donors promptly.
  • Address and/or communicate customer and donor concerns to store manager.
  • Along with store manager, ensure full completion of staff training and support opportunities for cross training for all Team Members.
  • Assist store manager in meeting sales and production goals.
  • Maintain merchandising standards in stocking and re-sets, following sizing, categorizing and pricing guidelines. Maintain all backroom operating standards.
  • Assist in implementing and controlling store procedures and Goodwill policy.
  • Accurately complete the daily, weekly and monthly reports on time.
  • Assist in maintaining daily and weekly cash handling and banking procedures.
  • Adhere to established store hours and check security of building upon opening and closing. Ensure store safety and security.
  • Responsible for fulfilling all frontline staff duties as assigned.
  • Follow Goodwill safety practices.
  • Comply with Goodwill attendance and punctuality standards of behavior.
  • Effectively communicate the mission of Goodwill to customers and donors.
  • Promote and support Goodwill activities and initiatives.


At Goodwill, we are Changing Lives and Communities Through the Power of Work!


Goodwill is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please email hr@goodwillgr.org

Requirements

Qualifications:

High School diploma or equivalent is required. Solid mathematical skills. Some managerial and retail sales experience preferred. Must have valid Driver's License as well as reliable personal transportation (personal vehicle).


Physical/Emotional Demands:

While performing the duties of this job, the employee is often required stand, walk, use hands, reach with hands and arms, talk or hear; and occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl, taste or smell and operate computer.

  • The employee must often lift and/or move up to 10 pounds; regularly lift and/or move up to 25 pounds; and occasionally lift and/or move up to 50 pounds.
  • Specific vision abilities required by the job include distance, color, peripheral, depth perception, and ability to adjust focus.
  • Well-developed sense of responsibility and coping ability.


Organizational Competencies:

All employees are required to uphold the values of Goodwill Industries of Greater Grand Rapids (GIGGR) Integrity, Stewardship, Innovation, Excellence, and Respect. All employees are required to comply with the policies, procedures, and safety program of GIGGR. All employees are required to uphold standards for GIGGR accreditation, including Goodwill Industries International and CARF. Employees are required to follow all state and federal laws and regulations, including but not limited to those related to recipient rights, confidentiality, and the Health Insurance Portability and Accountability Act (HIPAA).