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Goodwill Store Jobs in Michigan (NOW HIRING)

Goodwill SWMI

Store Manager

Richland, MI · On-site

$50K/yr

Goodwill Industries of Southwestern Michigan Richland Retail Store Manager WHY WORK FOR GOODWILL? Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives ...

Goodwill

Goodwill Hiring in Spring Arbor, MI

Spring Arbor, MI · On-site

$14 - $16/hr

Goodwill is hiring for various positions including retail associates, donation center attendants, and job coaches. Competitive wages with comprehensive benefits and employee discounts. Opportunities ...

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All JobsGoodwill Store JobsGoodwill Store Jobs in Michigan

Goodwill Store information

See Michigan salary details

$10

$19

$30

How much do goodwill store jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for goodwill store in Michigan is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $23.27 per hour, depending on experience, location, and employer.

What are some common challenges faced by employees working at a Goodwill Store, and how can they be addressed?

Employees at a Goodwill Store often face challenges such as managing a high volume of donated items, maintaining organization on the sales floor, and assisting a diverse range of customers. Efficient teamwork and clear communication with supervisors and colleagues are essential in overcoming these challenges. Employees can also benefit from developing strong multitasking and problem-solving skills, as well as embracing the store's mission-driven environment to stay motivated and engaged.

What is a Goodwill Store?

A Goodwill Store is a retail outlet operated by Goodwill Industries, a nonprofit organization. These stores sell donated items such as clothing, furniture, electronics, and household goods at affordable prices. The revenue generated supports community programs, including job training and employment services for people facing barriers to employment. Shopping or donating at Goodwill helps fund these local initiatives and promotes sustainability by giving items a second life.

What are the key skills and qualifications needed to thrive as a Goodwill Store Associate, and why are they important?

To thrive as a Goodwill Store Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and cash handling procedures is typically required. Reliability, teamwork, and strong communication skills help associates excel in a fast-paced retail environment. These abilities are essential to deliver excellent service, maintain efficient store operations, and support Goodwill’s mission.

What is the difference between Goodwill Store vs Retail Associate?

AspectGoodwill StoreRetail Associate
Required CredentialsHigh school diploma or equivalent, basic customer service skillsHigh school diploma or equivalent, customer service experience
Work EnvironmentRetail setting, donation processing, sales floorRetail environment, assisting customers, stocking shelves
Employer & Industry UsageNonprofit thrift stores, retail industryFor-profit retail stores, retail industry
Common Search & ComparisonOften compared for entry-level retail roles in nonprofit settingsCommon retail job, but less frequently compared to nonprofit stores

Goodwill Store employees typically focus on donation processing and supporting a nonprofit mission, while Retail Associates work in for-profit retail settings handling sales and customer service. Both roles require similar skills but differ mainly in employer type and work environment.

What are popular job titles related to Goodwill Store jobs in Michigan? For Goodwill Store jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Goodwill Store jobs in Michigan look for? The top searched job categories for Goodwill Store jobs in Michigan are:
What cities in Michigan are hiring for Goodwill Store jobs? Cities in Michigan with the most Goodwill Store job openings:
Goodwill Store jobs near you
Infographic showing various Goodwill Store job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,465 per year, or $19.9 per hour.

Store Manager

Goodwill SWMI

Richland, MI • On-site

$50K/yr

Full-time

Posted 16 days ago

Job description

Goodwill Industries of Southwestern Michigan
Richland Retail Store Manager
WHY WORK FOR GOODWILL?
Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to make a difference in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.
ABOUT OUR ORGANIZATION
Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our nearly 300 dedicated team members help achieve our mission of improving the community by providing employment, education, training and support services tailored to individual needs across a six county territory. At Goodwill SWMI, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the communities in which we live.
Goodwill SWMI manages eleven retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.
Our organization's values shape our culture and guide our interactions with program participants, customers, community and one another. Our shared commitment to Living the Mission; Promoting Teamwork; Driving Collaboration; Taking Responsibility for our Actions and Behaviors; Respecting and Appreciating Others is what makes us successful and inspires all that we do.
Want to learn more about Goodwill SWMI? Go to our website at: www.goodwillswmi.org
JOB DESCRIPTION
General Responsibilities:
At Goodwill Industries of Southwestern Michigan it is the Store Manager's responsibility to oversee all functions of retail store including sales, donations and production according to established procedures. A Store Manager must be able to understand store sales and production goals, develop team members, practice and model agency's core values of Success, Collaboration, People and Productivity.
Essential Duties, Responsibilities and Functions:
  • Manage team members so they perform to the highest level of their abilities; this includes hiring, training, coaching, disciplining and /or terminating team members
  • Manage and oversee the daily production activities, ensuring that production goals and deadlines are met.
  • Coordinate and direct the activities of the production team, assigning tasks, monitoring performance, and ensuring team members are trained and motivated.
  • Utilize Lean tools and techniques (5S, Kaizen-continuous improvement). Empower team to streamline production processes, reduce waste, and improve productivity.
  • Establish a team that meets or surpasses established sales goals through service, production, merchandising and accurate business practices
  • Follow all procedures and policies including, but not limited to, safety, customer service and agency guidelines
  • Conduct regular process audits and maintain documentation to track performance improvements.
  • Enforce company quality standards, ensuring products are sorted according to established specifications.
  • Meet all reporting and documentation requirements accurately and on time
  • Lead, motivate, and coach a team of production and retail employees, fostering a positive work environment.
  • Provide on-the-job training and support to staff, encouraging skills development and knowledge sharing.
  • Monitor team performance, conducting performance reviews, and addressing any personnel issues.
  • Maintain a clean, organized and compliant facility
  • Promote and enforce safe work practices and ensure that safety procedures are strictly followed.
  • Encourage a culture of continuous improvement, regularly seeking ways to enhance the efficiency, safety, and quality of the production processes.
  • Track and report key performance metrics (KPIs) such as productivity, efficiency and revenue sales target.
  • Use data to identify trends, root causes of problems, and implement corrective actions or process improvements.
  • Prepare and present reports to upper management on production performance and Lean initiatives.
  • Work with upper management to continually enhance the donation and shopping experience of customers
  • Develop/maintain a positive image of Goodwill Industries within the community

Qualifications include but are not limited to:
  • High School Diploma or equivalent required.
  • Previous retail, merchandising and production operations experience required
  • Excellent communication and leadership skills, with the ability to motivate and lead a team.
  • Solid problem-solving and analytical skills, with the ability to identify issues and implement effective solutions.
  • Knowledge of quality control and safety standards within a manufacturing and/or retail environment.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and digital meeting software
  • Strong leadership capabilities and a hands-on approach to management.
  • Results-oriented with a focus on driving improvements in efficiency and reducing operational costs.
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of quality.
  • A passion for Lean methodologies and a commitment to continuous improvement is a plus
  • Demonstrated skill in retail financial practices
  • Strong reading, writing, speaking and communication skills
  • Ability to train, and explain processes to others
  • Previous supervisory experience required

Valid driver's license. Reliable personal transportation.
Must pass a pre-employment drug screen, theft-related background check and be insurable under the agency's automobile insurance policy.
This job description outlines the primary responsibilities and qualifications for the store manager position. The role may evolve over time, and additional duties may be assigned as deemed necessary by the agency.

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