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How much do goodwill application jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for goodwill application in the United States is $52.64, according to ZipRecruiter salary data. Most workers in this role earn between $42.31 and $60.58 per hour, depending on experience, location, and employer.

What is the difference between Goodwill Application vs Retail Associate?

AspectGoodwill ApplicationRetail Associate
Required CredentialsHigh school diploma or equivalent; background checkHigh school diploma or equivalent; customer service skills
Work EnvironmentThrift store, donation center, warehouseRetail store, sales floor, customer service
Employer & IndustryGoodwill Industries, nonprofit retailVarious retail companies, for-profit
Search & Comparison IntentUnderstanding application process for Goodwill jobsComparing retail job roles and application tips

Goodwill Application refers to applying for jobs specifically within Goodwill Industries, focusing on nonprofit retail roles. Retail Associate is a common retail position found across many stores, including Goodwill, involving customer service and sales. While both roles may require similar credentials, the application process and work environment differ based on the employer. Understanding these differences helps applicants tailor their applications effectively.

What are some common challenges applicants face when applying for a position at Goodwill, and how can they best prepare?

Applicants to Goodwill often find that roles can be fast-paced and require strong customer service skills, as positions may involve direct interaction with a diverse range of customers and donors. Another challenge is demonstrating alignment with Goodwill’s mission of community service and workforce development during the application and interview process. To best prepare, candidates should research Goodwill’s values, highlight relevant retail or nonprofit experience, and be ready to discuss how they can contribute to a positive team environment. Familiarity with basic point-of-sale systems and a willingness to learn are also advantageous.

How do I get a job at Goodwill?

To apply for a job at Goodwill, visit their official website or local store to find current job openings and submit an application online or in person. Many positions require a resume and may involve background checks or interviews. Having good communication skills and a positive attitude can improve your chances of being hired.

What is a Goodwill application?

A Goodwill application is the process by which individuals apply for assistance, employment, or services through Goodwill Industries, a nonprofit organization that offers job training, employment placement services, and other community-based programs. The application can refer to seeking a job at Goodwill stores, requesting support for job readiness programs, or accessing other resources provided by the organization. Applicants typically complete the process online or in person by providing personal information, work history, and sometimes attending an interview or orientation session. The goal is to connect people with opportunities for personal and professional growth, regardless of their background or experience.

What are the key skills and qualifications needed to thrive as a Goodwill Application Specialist, and why are they important?

To succeed as a Goodwill Application Specialist, you generally need experience in customer service, retail operations, and familiarity with point-of-sale systems, often supported by a high school diploma or equivalent. Proficiency with inventory management software and cash handling systems is typically required. Outstanding interpersonal skills, attention to detail, and adaptability help individuals excel in serving diverse customers and managing dynamic retail environments. These competencies are vital for ensuring smooth store operations, accurate transactions, and positive customer experiences.
More about Goodwill Application jobs
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Goodwill Application jobs near you
Infographic showing various Goodwill Application job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $109,490 per year, or $52.6 per hour.

Manager, Goodwill Inn Emergency Shelter

Goodwill Northern Michigan

Traverse City, MI • On-site

$60K - $65K/yr

Full-time

Re-posted 3 days ago

Job description

Job Type
Full-time
Description
This position is responsible for leading the Goodwill Inn Emergency Shelter, a housing-focused 24 hr, 7 days a week, 365 days a year facility. This includes ensuring the shelter's smooth, safe, and efficient operations, and the delivery of comprehensive care and support to shelter clients. The Inn Manager will oversee and manage a team of Human Service Workers (HSWs) and will work to maintain a safe, organized, and functional environment for staff and clients while ensuring compliance with policies and procedures.
Essential Functions:
  1. Ensure safe shelter and work environment for staff and clients at 24/7 Emergency Shelter.
  2. Train, coach, and supervise Goodwill Inn staff.
  3. Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations.

Primary Responsibilities:
  • Support the mission and vision of Goodwill Industries of Northern Michigan.
  • Perform work in a safe manner observing all Goodwill safety policies/procedures.
  • Perform duties and interact with all Goodwill team members, clients, and customers in a professional manner.
  • Respect the diversity of others including, but not limited to, those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non-visible disabilities.
  • Maintain a safe, dignified and respectful environment for all Goodwill clients, visitors and staff.
  • Develop, implement and ensure adherence to policies and procedures for Housing-Focused, Low-Barrier shelter operations.
  • Enforce with compassion Goodwill Inn best practices.
  • Ensure shelter bed utilization is at highest possible rate.
  • Coach and supervise Human Service Workers (HSWs), including overseeing and conducting recruitment and hiring, ongoing training, performance evaluations, wage recommendations, disciplinary reports and dismissals.
  • Communicate clearly expectations for staff and clients.
  • In coordination with Housing Director, oversee HSW trainings and certifications including general duties and job functions, HMIS operations, trauma-informed care, and Goodwill policies and procedures:
  • Model best practices in HSW behavior and duty execution.
  • Manage all disciplinary matter with staff related to client- facing behavior.
  • Oversee development of a weekly schedule for complete HSW shift coverage.
  • Ensure accurate and complete client documentation.
  • Maintain up-to-date training manuals, safety inspections and other materials related to operating the Goodwill Inn.
  • Ensure staff trainings to equip all shelter staff with necessary skills to fulfill their roles in areas such as:
  • Trauma-Informed Care.
  • De-escalation tech.
  • Housing focused shelter services, including document preparedness and application completion.
  • Oversee engaging, orientation, support and supervision of Housing Volunteers.
  • Provide after-hours on-call support as needed for shelter staff.
  • Oversee and ensure Client / Guest Grievance process is completed correctly and mediate and resolve client and staff disputes.
  • Oversee property and plant of the Goodwill Inn.
  • Oversee the cleanliness and safety of the physical facility, building and grounds.
  • In partnership with Facilities team and Assistant Manager, ensure the completion of all necessary maintenance of Inn building and property.
  • Oversee ordering Inn supplies and staying within the Inn's budget.
  • Participate in the development and execution of the Housing Program Budget.
  • Assist in financial and program reporting.
  • Oversee Completion of bi-weekly payroll and time reporting.
  • Ensure proper attendance records for clients are maintained and documented.
  • Oversee and maintain up-to-date record keeping for inspections required both internally and by other organizations such as the CARF, Salvation Army, Veteran's Administration, Fire Marshal, etc.
  • Work closely with Housing & Homeless Services Coordinator and Team Leads to input accurate information into HMIS and keep data compliant.
  • Be an active part of the Housing and Homeless Services leadership team.
  • Develop and/or maintain partnership programs in collaboration with partner agencies.
  • Other duties as assigned.

Reports to: Director of Homeless Services
Supervises: Assistant Manager, Team Leads and Human Services Workers
Requirements
Education, Licenses, Certifications and Experience:
  • High school diploma required.
  • Bachelor's in Social Work or related Human Services field preferred.
  • Minimum 2 years of Management experience required
  • 2-3 years' experience working with people experiencing homelessness.

Knowledge, Skills and Abilities:
  1. Familiarity with local human service providers and other community resources and agencies.
  2. Ability to use good judgement to make complex decisions.
  3. Strong ability to hold people accountable to set procedures.
  4. Team-Oriented.
  5. Strong working knowledge of housing-focused shelter principles and practices.
  6. Strong verbal and written communications skills.
  7. Strong computer skills in excel, Microsoft word, etc.
  8. The ability to multi-task.
  9. Knowledge of and sensitivity to persons with disabilities or who are disadvantaged.
  10. Previous experience working with the homeless population is preferred and knowledge of treatment issues related to homeless populations.

Physical Requirements:
  1. Standing, lifting, carrying, pushing, bending, kneeling, reaching, walking, hearing, seeing, twisting, turning and repetitive movement.
  2. Ability to do medium lifting, 20-30 pounds, and occasional heavy lifting.
  3. Must be available for flexible scheduling, including shifts that may range from early morning to late night, based on needs.

Salary Description
$60K-65K annually

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